The Jackalope South Shore

Service from bartenders is so sketchy and rude! They could care less that you’re there . Had a bad experience with having our phone stolen off our table while sitting in the sister bar Copperhead, ( at least better service & music ) —- we then followed-the thief back over to Jackalope, confronting him! The bartenders all covered for him & said he’s a regular there! then tried to ply us with free drinks and food ! wth they said he is a supplier of a local alcohol!! Got the phone back but left flabbergasted! and pissed off! shady!!

To preface, my rescue dog has gone to dog parks weekly, and several other dog friendly restaurants all over San Antonio. This place was exceptionally bad service and didn’t seem to have intelligent staff. Not truly pet friendly unless you have a dog that fits in a handbag, some guys were smoking weed joint on the copperhead patio and started barking at my German shepherd, which startled her because they were sitting behind us(what kind of grown man barks at a dog) she barked back, and the immature dudes went inside. After watching servers walking by and dropping off food/drinks for other tables, We asked a busboy if we can order drinks outside, he told us we could bring our dogs inside to order. My friend’s weenie dog barked inside, nobody said anything to her. Later when the copperhead bald headed bartender came by our table on the patio, swinging a bus bin, he tried petting my dog WITHOUT PERMISSION from behind, again startling her(who tries to touch an animal from behind?) he scurried inside while we just stared at him. Again, my friends weenie dog also was barking. Then a while later now the female server came by and made a snide comment that the dog is “scary”. My friend asked her why she felt the need to say something rude, and the girl was super snide instead of having any semblance of customer service. We finished our food and went inside about fifteen minutes later for another round. The bald headed guy that tried petting my dog told us we had to close our tabs and leave, I said “why because you tried petting a dog without asking?dogs can’t bark here?” And he immediately ignored us, striking up a conversation with a guy at the bar. Then he made us wait another five minutes before trying to close us out. My friend asked for their names and where to lodge a complaint, he refused to give us any names and said to ask the blonde bartender girl. Go to Yardbar instead, they actually have staff with dog etiquette and it’s a dog friendly atmosphere with better drinks. Shame, because this place had great food, but the service has gone downhill from when I used to come with other crowds and had great service. I only wish we were able to get a business card or manager instead of dealing with these rude people. Would love for someone higher up to reach out or someone be held accountable for allowing other patrons to BARK AND YELL at a dog, but kick us out.

My pickleball team went after our final game on Monday June 10th. Our league is pride sports and Jackalope is one of the sponsors. Each game night we would go and it’s been awesome!! Monday June 10th was extra special because we celebrated the end of our first season with pickleball, but also I just knew I had to shout how well we were taken care of at jackalope. The guy taking our order at the bar seemed new, but he was very welcoming and took good care of us. We also chatted with two other employees and they were all super cool to all of us. The food was good, very fresh!!! Everything was perfect I couldn’t have asked for more and we chose the best place to celebrate our games!! Thanks to everyone at Jackalope for great night!!!

We were profiled as soon as we walked up to the door. There was a girl and a guy and she made a joke and then they laughed together and I said "What did she say?" while my friend started a conversation with the girl. He was still laughing and said, "Oh she was just joking you were panhandlers". I don't think he meant to say it because I said "Excuse me?" And he repeated it very hesitantly. And then the girl was like "Oh no we meant I was!". I'm not a bitter person, I have worked in food service and retail before. Not trying to be dramatic. They were being jerks. I will never support this business again. The bartenders were amazing though! That's the high service level rating I'm giving!

Asked for a glass of water and we were directed to a water station that had luke warm water while the couple next to us got ice water from the bartender. The bathrooms are disgusting and the service was terrible. Never paid $9 for a pint of jellyfish, too expensive and just not worth it

I love this place, delicious food and drinks, the decor is awesome, great music, pool for a $1, an outdoor area with games and lots of seating. The bartenders are awesome, absolutely wonderful service, we'll be back with friends. Highly recommend!

Good vibe without coming downtown. Lots of outdoor dog friendly space. Fast kitchen and lots of TVs for watching games. Enough vibe to make friends and be entertained. Wish I lived closer!

Got a large pulled pork sandwich for just $6, which i had a very hard time finishing. A great affordable place in Austin. I didn't think that existed anymore. On the patio they had a killer cajun band playing and were serving crawfish for the occasion.

Fun local bar, good bar food (I'm all about the sweet potato tots), decent bartenders, nice outdoor area with cornhole... please for the love of god replace the women's bathroom stall doors!! What exactly were y'all on to decide to put saloon style doors on toilet stalls?? Everyone knows American style stalls have huge gaps- but what could be even better? A gap in the middle. Staring you in the eyes. With a "watch your fingers" warning so you don't get pinched. And no lock because IT DOESNT WORK ON SALOON STYLE DOORS. Y'all put in slot machines and a karaoke bar... GIVE ME A BATHROOM DOOR!!

We came here once to take out my cousins and discovered they have a Tuesday steak dinner special, so we ordered that special which comes with Roasted Brussel sprouts that are delicious. Don't really like Brussel sprouts but the way they make it here is soo good. The steak is yummy and tender. We also ordered some drinks and thats where the one less star comes from because of the lack of service from one of the bartenders. She was the representation of selective service and neglect. She would tend to certain customers but we were that group she didn't care to pay attention to us and dont go to her if you want an old fashioned. If it wasn't for the excellent service and professionalism of the manager, that night would have been a bad experience and would have me upset. He had a talk with her and he took care of us the rest of the time. We were grateful he noticed and took over. The place has a dim bar vibe but they have so much room and have an outside area that you can play certain games like cornhole etc. TVs around

Jackalope is my absolute favorite! The service is always amazing, and the bartender Daniel always kills it. He gives great recommendations on food and drinks! Plus, his cocktails are killer. It is a great place to watch the game, play pool, and do karaoke. Definitely a must visit when in Austin!

I've been here twice and loved it each time. The first time was on a weekend night a few years ago with my fiancé for the bar scene, and we had a great time chatting with our friends & playing cornhole. The second time was this past Monday, to celebrate a flag football championship with my team. I got food this time around, and all of it was delicious. Their burger was 5/5, their sweet potato tots were also 5/5, and the corn dogs were a solid 4.5/5. Fries were just okay. Also, the bartender Sam was very friendly and she did a good job working the bar.

Great Staff and Food! Wings are smoked, Great apps and the waffle fry nachos are great! Dog Friendly!

Went to Jackalope on 6th growing up here and used to love it, however, haven't been in a decade because I can't deal with 6th anymore. Love east and riverside so was excited to check this spot out. Pros: very spacious inside and outside, it's actually two sister bars across from each other which confused us when we first arrived. We enjoyed the food! The burger was large and juicy. The wings were also large and just the right amount of crispy. The show stopper was the sweet potato tatter tots. Hands down the best tots we've ever had! Cons: bartenders aren't friendly. Typical dive bar vibe. Not personable, seemed to rush, and when we asked questions they seemed annoyed and not wanting to help. They definitely favor the regulars here.

As I approach my mid 30s, I decided that I really don't like packed loud bars where all you do is stand and drink. So in my search for alternatives, I was lucky enough to stumble upon this spot. They have some games, tons of pool tables and sitting tables, and some solid bar food and drinks for a decent price. Bring your friends bring your pups!

I had the blue frozen drink and it ruled! Definitely coming back for Tuesday's Steak Night! Daisy was the most welcoming bartender I've ever had! I'll come back just because of her.

Perfect neighbor bar! The wings are amazing! Great times to be had! Grab a cocktail and enjoy yourself!!

Came in on Sunday to sit with my husband for the Texans game. Every game was on the tv, which my husband loved. Food was way better than I anticipated, one of my favorite Chicken Caesar Salads I've had & we loved the Chopped Cheese Quesadilla. Jorge was super accommodating and attentive, even as more and more people came in we were always quickly serviced when needed. Also, the playlist he had on slapped.

I would like to give a shout out to Daniel, Sarah, Samantha, Jeremy, Daisy for the great service. Great drinks, even better food. Stop by and enjoy the experience. Don't forget to take a picture with the gigantic Jackalope.

Daniel was awesome. He killed it and provided a fun environment. Great drinks and service!

ZERO STARS. By far the WORST bar and worst food I've ever eaten in Austin. HORRIBLE drinks and WORSE food. The place was dead and the amateur bartenders had the most condescending attitude. Where did you find people? I've been in the service industry for 10 years and have NEVER experienced this kind of childishness. What a joke. Do yourself a favor and stay FAR AWAY!!!! Let's see how long this place lasts...

One of the best hamburgers I've had in Austin and the staff is hard working and courteous. Lots of indoor and outdoor seating.

Been here a few times and while I don't love it, cuz why am I partying on Riverside when I live closer to Downtown, it's really the only option down there. Staff and beer selection was pretty good on my most recent visit and it's a pretty decent vibe, less douchy than the 6th Street location.

This is a fun place to hang out with friends and play pool, BUT the last time I was here I saw a rat crawling around the rafters on the ceiling inside. I genuinely hope they take care of the problem because I like this bar!

I got the blue frozen thing from Daisy, and it kicked butt. The wings are great also!

Love this place!!! The service is always great and the BOGO burger night is a weekly tradition! Daniel is so kind and such a vibe that he's hands down one of my favorite bartenders in the city and has really solidified this as our go to fave for local spots!

the food is great the drinks are amazing that's what you expect. what makes this place go to the next level is the staff. everyone makes you feel like you've been best friends forever. best place to watch a game with friends.

The drinks are exactly what you would desire from a bar. I have ordered wings twice and the first time I ordered the buffalo wings and the parmesan wings but received 2 buffalo wing orders after waiting for a very long time. It did not come with the dressing either. The second time I went, I ordered the buffalo wings, and did not receive the blue cheese dressing that comes with it. Make sure to check your order before leaving. Extremely inconsistent.

I love this place. The patty melt is insane! My favorite bartender Brittany is always there and taking great care of me as well! I've pretty much just followed her around Austin getting amazing service. Highly recommend checking this spot out:)

This is a great local bar. The bartenders are the stars of the show in my opinion. They are attentive and very friendly. If you want a great spot to grab a drink and listen to some good music, definitely check it out. The food is also pretty great, if you're looking for some bar eats.

As an Austinite. I would NOT recommend this place for anyone who is simply trying to have a good time with close, friends or relatives. The manager is very unprofessional and has a ghetto way of handling situations. Also, one of the staff members was very obnoxious and also ghetto, which is very unhealthy for the vibe that I usually would expect. I have visited this place many times in the past with no issues, but now with the new staff and management- I wouldn't waste my time at a place like this. Might as well go next-door to BuzzMill.

I would say no stars. If your bartenders can not handle a busy day why are they working. I understand the service industry but you do not represent or respect it. Worst service ever: like not exaggerating WORST EVER! Good luck to them but don't waste your time. Austin has more to offer than this place

My favorite neighborhood bar. love the bartenders and they have great food. the patio is dog friendly and the always have the game on. strong drinks.

Such a cool dive bar! Super friendly staff, full bar, cheap food/drinks, what more could you ask for?

I ordered the honey jalapeño chicken tenders and they were soggy and completely soaked. I was grossed out & honestly will not be ordering again. 10/10 would not recommend.

I really want to like this place... it's a good location with not many other bars in the area, the food is good, the dj is usually great, but the bartenders seem to hate their jobs and making money lol. The bartenders always have the biggest attitudes and seem to be in the worst moods. It's a real let down on what could be a 10/10. Maybe hire people who like making money lol.

It's been a hot minute since I visited Jackalope. I was greeted with great and positive service. William made a great new suggestion that has made an excellent new favorite. That's a GREAT BARTENDER!! someone who not only knows the classics but recommends new drinks. I'll come back just to have my new fav with William.

I have only been to this place once and I already love it. What I'm about to outline may not seem like it but honestly l loved it. I went with a friend, the parking lot was pretty packed. (It's pretty small but that's fine) we walk in and everyone is wear a mask so that cool but we got bit with this frat house smell almost immediately. So we opted to eat outside. It had just rained so we grabbed a semi-wet table close to the entrance. We placed out order and they were pretty quick about it. Took one bite of my burger and I almost lost my mind. It was incredible. Then had the SWEET POTATO TOTS and it was a wrap. We stayed for a while just cause the food was so amazing. I had to take a picture of my friend's wings cause I ate my food so fast

Don't go here if you're not a regular: A patron to this bar threatened violence against me, and some bar staff responded by relocating myself and the two women I was with to the other side of the bar while letting the aggregator and their group remain in the original incident area (right corner of the bar near the stage area). While inquiring as to why we were relocated versus the aggregators being removed, myself and the two women were asked to leave the bar while the self-proclaimed bar manager walked us out the front door and told the bouncer not to let us back in. This incident occurred September 17th, just after midnight.

Let me start off by saying I am a bartender and have been in the industry for 10 years now. I almost NEVER tip under 20%. This was by far the WORST service I've ever received. There were at least 4 bartenders and the bar was maybe 70% full, it was not busy and it took forever to get anyone's attention to get a drink. At least 2 walked past and didn't even acknowledge us sitting there. Finally someone takes our order and we ordered a few beers and shots and when I ordered their signature shareable drink the bartender rolled her eyes. They were so rude that we actually asked "is this place like dicks last resort where they're supposed to be mean to you?" Any time we wanted something else it was a chore to get someone to notice us and take our order. One girl strolled past us stroking her hair and we called out "excuse me" to order and were completely ignored. It's like they were trying to not make money. At this point we're over it and and had to flag down someone to close out. The bill was $70 which seemed really high and didn't provide an itemized receipt. After reading these reviews I should've asked for one because I think we were overcharged. I was THIS close to stiffing them and leaving a note as to why but as someone in the industry I couldn't bring myself to but in hindsight I really should have. As an industry veteran I have an incredible amount of patience when I go out but I was truly floored. I will not be back. What a shame because all of us there are bartenders and would have tipped over 20% but they all seemed content with providing shitty service. So i was content giving them a shitty tip.

Me and my husband got kicked out and got harassed by the bouncer upfront, was very touchy with my husband and made him uncomfortable. Saw the bartender take multiple shots during his shift and very unprofessional to be drunk while being on the shift and once they are drunk they are very aggressive and very racist towards us paying customers. If I could give this place negative starts I definitely would.

Playoff basketball and the NFL draft is currently happening and the TVs are playing the Megamind movie. Nothing worse than an unprepared bar

Came in with some friends to check out this spot that I've heard was friendly and served great food but ended up being told to leave minutes later. Due to a health condition I've had nearly my whole life that's resulted in chronic back, leg, and food pain, I can't wear shoes and thought Austin (being a place where weird things are expected) would be a bit more accommodating. The staff were rude and didn't want to listen to a word I said about no signs posted barring unshod patrons or that OSHA guidelines only apply to staff. Definitely would not recommend this place to anyone looking to find staff with an open mind. In 2022, there isn't a more rude and close-minded location than The Jackalope. I'd give 0 out of 5 if I could.

We are so happy to have stopped by! Perfect service and a nice patio. Many things were not available due to changing out drinks on tap, but the nicest 2 bartenders helped my husband get great drinks, anyway. The servers were sweet, too.

"Covid fee" For every item that you get + the most horrible customer service. Never come again

Very Good bar location located off of riverside. The vibe is chill and the music is very good. I like to come here and watch sports games. They have a Tuesday steak special which is amazing. The bar staff is great and Riley is a great bartender. This is definitely a chill and low key spot.

Updating the review because the service has gone from bad to worse. -Extremely long wait times for orders at the bar. They will pretend they don't see you. -Check with the bartender ever 10-15 min to make sure your game will not be taken off the TV. We had a party of about 10 ppl watching a game and no matter how many times we asked them to keep it on the same channel, they continued to change it every 45 min. Our party missed the final 30 sec of the game we came here to watch and the channel was flipped to a movie. When we asked the bartender (the same one I originally spoke with about what we were watching) she stated that "When someone asks, we change it." So someone came here to watch a horror movie, apparently...? And the party that has been here, watching a game for hours, doesn't count. The Hallmark movie is more important. I do not recommend and I won't return.

Sucks all the way around..especially the service from the bartender who Claims to be from oakland. Horrible service won't be back any time soon.

This cheers themed local hideaway from all the downtown bullshit! I love it every bartender I've ever had is super sweet and always checking on me. Especially since I go there alone most of the time. This is hands down my favorite bar. When friends come to visit I always take them here small town vibes! Music is always themed and we can have a good time! Daisy, Riley, Sid, and Blake are some of my favorites! They make me feel at home! 10/10

Cool spot East of Downtown area. They played good music while I was there also.Bartenders check on me often to see if I needed anything. My food and drinks were good as well. Nice spot to come to with a date or friends. Next time I come back to Austin this would be a spot I come to

Came from out of town to enjoy ourselves, came to this spot as recommended and first bartender seemed rude, uninterested, rolling eyes while trying to place our simple order. Tried to place a second order and got the "general manager" Rayleigh (or however you spell it) and he was rude from the jump, kept rolling his eyes and had an aggressive behavior towards us as we were trying to explain our simple order. Made our drinks, two of them were wrong. As a bar owner/bartender myself, this was distasteful behavior. Went back to take our wrong drinks back and was approached by a different bartender and she explained that apparently we were "rude" while ordering and that we didn't leave a tip. I said we didn't leave a tip because he was rude and our drinks were wrong and we didn't feel comfortable with Rayleigh's approach to us. I explained that I understand getting drinks wrong, as I am a bartender myself but his attitude didn't set the mood. She did correct the order, I offered to pay for the right drinks to be made. She denied, still left $20 as tip. However, this is the only bar we chose to come to tonight for our weekend, hasn't been the best experience. Let's not mention the guy getting naked in the bushes right outside the fence of the back patio that was never taken care of.

Trans Am and Daisy were awesome bartenders/servers! I got the pulled pork sandwich and it was so good! They were attentive and friendly! It's a cool dive bar feel.

A total and complete waste of time and moneyWhat more is there to say nobody works there walked in bartender had an attitude gave us menus then disappeared Music was blasting so loud for shaking

Had a great time there, food great, service great, company was great. I will def be going back, the outdoor vibe is cool too!

Went in last night at 6pm. No greeters for 7 min. No sign to say seat yourself. No one approached so I assume you seat yourself at the bar. Area. Went around to a huge circular booth as we would be a table of 7. Great table. Glitter top on the table. Menus were on the table so we knew there would be table service even though it was just burgers, chicken wings and fries. 22 minutes later still not greeted still no service, food or drinks. That's a literal clock because I was texting during this time and discussing where I sat so friends could locate and the rundown of there not even being a server who I could grab. Just totally ignored. We had a show at Emo's so I rescheduled the pack to go to Mod Pizza which was actually really good and we were in and out with beer, sodas, wine in no time. Won't be trying this again. Although I do like the other location.

Every time I come to Austin from Houston I visit this location because my friend always recommends it and get great service! Riley, Sid & Daisy were so attentive & took great care of me & my friends the wings are amazing, great snacks, cute tiki glasses & great decor

My coworkers took me here after work a week or two ago and it was super chill and cute inside. Daniel helped serve us at the bar and he was awesome! Thank you for teaching me what's in a "gin and tonic" not my best moment lol!

I love this place to death and it's a fun local bar, but the service has gone downhill. Still a fun atmosphere but the service is bad and takes 20 minutes to get a drink. Some of the bartenders are still great (Daniel and Matt) and keeps me coming back and that's it. I hope it turns around, but it hasn't been a great bar the past few months. 20 minutes for a drink for multiple customers is an issue. At that point is it a zone issue?