Neel K.
Yelp
My wife and I arrived at the restaurant around 9:30 p.m. The place is open until 10:30 p.m., so we thought we had plenty of time.
We placed our order using their online system--even though we were dining in--and soon after, we received our drinks, brought to us by a tall waiter. There were three waiters and one cleaner working that evening.
We waited quite a while for our food. We expected the appetizer to arrive first, but instead, I was brought one Bathura (a type of fried bread). Strangely, the curry that was supposed to accompany it was missing, so the Bathura just sat on our table, getting cold since I couldn't eat it without the curry.
We flagged down one of the other waiters to let him know we were still waiting on the rest of our order, including appetizers and curry. He said he would check with the kitchen and get back to us--but never did. A few minutes later, we asked the same waiter again. He gave the same response and again, nothing happened. Meanwhile, a couple that arrived after us was already enjoying their food within five minutes of sitting down!!!
Our food finally began arriving--appetizer, curry, and other items--though still not everything. My wife's dosa and Raita was missing. We started eating what we had, hoping the rest of the food would follow soon.
After waiting some more, we flagged down the tall waiter who had initially brought our drinks. We told him the dosa was still missing. Instead of helping, he began lecturing us about how they had 16 dosa orders pending. My wife politely said, "Don't worry about the dosa, I ate some of my husband's food. Please cancel it." But he refused, saying it couldn't be refunded, so they had to bring it.
At this point, it was 10:15 p.m. and tall waiter confirmed that we had placed our order by 9:41 p.m....yet my wife's dosa didn't arrive until 10:20 p.m.--almost 40 minutes later.
The raita (a yogurt-based side dish) still didn't arrive. I was ready to give up, but my wife called over the remaining 3rd waiter and let him know. He offered to pack it to-go since it was already 10:25 p.m. Along with the raita, they gave us two gulab jamuns (an Indian dessert) as a gesture. The waiter apologized and explained the chef was new and had messed up the orders. We told him we didn't want anything extra, just what we had paid for, but he insisted.
Sadly, we ended up throwing the extras away since we were flying out the next day.
The Bathura, curry, sambar, and potato curry were piping hot and quite good. The appetizer and dosa were cold by the time we got them. I never got to eat the raita with my meal since it came too late.
I don't live in Florida, so I won't be returning, but if you do plan to eat here, be very careful with how you place your order and manage expectations. Also, it's worth noting that even though you're dining in, all orders must be placed through an online app.
Lastly, the tall waiter who first brought our drinks and later lectured us about the dosa backlog...he mostly hung out near the bar during service, and at one point, I saw him take a napkin, wipe his entire face with it, and then go right back to work without washing his hands. I found what he did pretty gross.
If I lived in Florida I would never go to this restaurant again.
