Katie C.
Yelp
This review is a rather unfortunate one that I wish I didn't have to write.....
That being said, I feel as if this business needs to know what happened, and the business they lost because of it. I had two friends visiting from out of town, and we wanted to go get oysters. I usually go to a different restaurant, but since this one was in Grand Central Market, with so many other places to try amazing food, I felt like it would be a perfect place to spend our Sunday afternoon. (4-11-21) We walked around for a bit noticing how sparse the tables were due to covid. They were spaced apart and they were all taken. We decided to grab a beer and my friends ordered a sausage, cut up with toothpicks, that was in a small cardboard bowl. We walked back towards this restaurant to try finding a table. To my surprise, one of the tables right by the restaurant was getting cleared. I hurried over to grab it. The guy cleaning the table told me that the table was only for the oyster place. So I told him that was fine Bc we were planning on ordering a bunch of oysters from them. My friends were behind me and made their way over to the table. The guy looked at my friend and said "there's no outside food allowed at our table". We looked at him and told him we were going to order a bunch of oysters from him. He said it was their policy and my friend couldn't set the little cardboard bowl of cut up sausage on their table. My friend said... "so what you're saying is... I can stand here next to the table and eat this but I can't sit here and order food from you at the same time?" I will admit we were getting really upset. There are no tables available anywhere. You can't stand up and eat or the security guards tell you to walk out to the sidewalk, and then you're dealing with a situation like this. It was petty to tell a customer they can't sit at your table like that. He also mentioned they make more money when there's no food from other vendors. By the end of it, the guy told us he's refusing to serve us at all. I even tried apologizing and saying we aren't trying to be rude, it's just very difficult during these times and we're just trying to have a nice afternoon and we had our hearts set on their oysters. He replied with "like I said, I'm not serving you." We were absolutely shocked. I have been here so many times and had nothing but great things to say about it. It makes me sad that they refused to serve us over 4 pieces of cut up sausage that was gone in 5 minutes. We decided to go to the other restaurant we had originally decided against in the first place. We always love the restaurant "Rappahannok ". I'm including our bill for Rappahannok so they can understand the amount of money we wanted to spend. And they sent us away Bc we challenged the guy in his no outside food rule. Please see my review for Rappahannok. They treated us so well! They will continue to get our service and send others there with high recommendations. You guys need to learn to take care of your customers. We drove a long way just to get to YOU! We chose you guys and there was no respect for your repeat customers. Don't worry. We won't be back.
You guys should be ashamed of yourselves. I see a lot of other people dealing with the attitude and rudeness of your staff.