Madelyn A.
Yelp
I will go out of my way to enjoy a beautiful waterfront meal, and the view at The Pointe Marina was exactly that. I also couldn't complain about the meal and helpful service. However, -- i hate to ever rate the service industry with less than 3 stars but this was well below the bar.
While the view is nice, I placed my family's name on the waiting list on their Yelp page for a party of 8, 2 hours in advance and called 1 hour prior to confirm that we would be still be seated around the same time. We arrived to the restaurant within the window we were given between 6:30 - 6:45 and weren't seated until 7:30. I understand a waiting list is pending the existing guests have left their tables, but having to wait an entire three hours to be seated is unacceptable. Estimates should definitely be given to allow for a cushion for this but to quote a group an hour off is very inconsiderate of both people's time AND appetite!
Secondly, in my phone call i was specific in requesting an outdoor table as I was bringing my newborn and felt more comfortable not having her in the crowd and was assured we would have an outdoor table. -- Yet we were seated in a loud, obnoxiously crowded indoor area where we could barely hear the person next to us.
Lastly.... to top it all off, they were out of crab. Bummer.
All in all, so much of a place like this is the overall experience. While our waitress was sweet, the ambiance is far from pleasurable and you can't expect any aspect of reliability. 1/5