Sumira L.
Yelp
If I could give a 1/2 star, I would. We drove in a ways for a special occasion dinner and arrived early, prior to valet setting up. While we were waiting in the car, the valet approached us and rudely said the restaurant did not open until 5, and we are not allowed to sit and wait in our vehicle. I informed the valet we have been coming to the restaurant for years and never had an issue with self parking in the parking lot.
We opted to wait outside of our car by the restaurant, as instructed, when the valet stormed up on us and approached us again, rudely demanding the keys to my car. The valet said due to liability, we would have to park completely outside of the parking lot, behind a fence, if we wanted to self park. No signs were up when we entered the parking lot, nor were spaces labeled for "valet only". I told him I would not give him the keys to my car, so he proceeded to take a picture of my license plate, and retrieve his manager. The security manager came out and was very short and very rude, and did not give a crap whether we ate there or not, so I immediately requested the restaurant manager.
The restaurant manager showed up,like we were wasting his time, and didn't see what the big deal was. I informed him about the inconvenience, how I've parked there before, yet he was not bothered at all by what was going on. I was completely turned off to continuing with dining experience at the restaurant, and the manager did not care at all. I asked the manager if he was okay with ruining my birthday, missing out on a repeat paying customer, who would give the restaurant a bad review, lose their business indefinitely from me, while encouraging friends and family to NOT go there. The restaurant manager very nonchalantly said, "yes" without any cares in the world. I immediately walked away. Definitely not eating here or ever coming back.
I had been looking forward to eating at the Ranch restaurant and did not even make it inside the door because of their inconsiderate valet service and complete push over nonchalant manager, who did not even give two sh*ts about a repeat customer and their experience. The manager cared more about a valet parking spot than the customer or their experience in the restaurant.