Scott Miller
Google
Our recent stay at The Ritz-Carlton Beijing, Financial Street was nothing short of outstanding. We booked a Club Level room and from start to finish, the experience embodied everything we love about The Ritz-Carlton brand: refined luxury, seamless attention to detail, and genuinely heartfelt service.
Before our arrival, I had been in contact with Itziar Maroto who took the time to learn about our trip, knowing it was both our first visit to China and a special occasion. From the very first email, she was proactive, responsive, and thoughtful. Upon arrival, we were welcomed to a beautifully decorated room complete with personalized gifts, handwritten notes, and even a custom Ritz-Carlton room key created just for us. Itziar’s care and thoughtfulness set the tone for our entire stay and exemplified what makes The Ritz-Carlton so special. She even went out of her way to help us secure gifts from the Beijing Country Club, arranging for them to be picked up and delivered directly to us. That level of service is rare, and it was deeply appreciated.
Yasmine also contributed to making our experience seamless, and their teamwork behind the scenes was evident in every detail. Their efforts left us feeling not just welcomed, but genuinely celebrated.
The Club Lounge was another highlight. Managed by Candy, the entire team delivered impeccable hospitality throughout our stay. Every interaction was warm, gracious, and sincere. While language could occasionally be a small barrier, they handled it with ease and professionalism, using translation apps to ensure nothing was lost in communication. Candy, Fannie, and the rest of the ladies in the lounge were consistently attentive, kind, and committed to making every moment special.
This stay reminded us exactly why we choose The Ritz-Carlton: because of people like Itziar, Yasmine, Candy, and the entire team who go above and beyond to create not just a luxurious stay, but an unforgettable experience. They turned our first visit to China into something we will never forget. We left with full hearts and immense gratitude.
We cannot recommend this property highly enough.