The Ritz-Carlton, Washington, D.C.

We stayed at this hotel in late Jan. 2024 for a staycation and had a great experience overall. ||Customer service: As a parent, how a hotel treats little guests says a lot about their overall approach to customer service. And, my daughter really loved the hotel. Special shout-out to some of the staff, such as Zellie (sp?) at check-in, who was very sweet with our five-year old. She brought out the cart of purple bears to choose from, as well as crayons and coloring books for her. She was also given a Ritz kids backpack and lion plush toy. There was a scavenger hunt for kids and prize to redeem ice cream at the restaurant. We were given popcorn while we waited to claim our ice cream! ||Rooms: rooms were spacious, clean, and well-appointed. bathrooms were of a good size, with separate shower, tub, and wash closet. Rooms had ample sitting area. Daily housekeeping and turndown service, including nice touches like daily chocolates during turndown service. ||Location: Located in the West End area, about a 10-15 minute walk from Georgetown and 5 minute walk from GWU. Sort of a quiet, residential neighborhood. There are some good restaurants within a block or two (Rasika, etc.) ||Overall, was a great experience. 5/5!

This is a very nice hotel, obviously it’s a Ritz, but it has more going for it than just the pizazz. The location is excellent. It’s right on the mall, so you have access to shops and quick eats, but additionally other excellent restaurants are walking distance. Additionally there is a drug store in very short walking distance across the street, so you have easy access to replace or purchase anything from toiletries to drinks and snacks. The metro station is just across the street as well. Easy access to the monuments and the rest of downtown DC is possible from there. A great choice for business or leisure.

I just completed a six night stay and really enjoyed it. The services were excellent and I would stay again if given the opportunity. My colleague also stayed here with his family and they commented how impressive their stay was as well. The area is a very nice part of town although requires taxi for getting to many of the tourist areas if I'm not mistaken.

We stayed at the Ritz for a staycation as we were watching a Caps game that night. Prior to checking in, I was able to use my suite night award and we stayed in the 1 bedroom king suite. At 950 sq ft, this room was pretty big for DC standards. Finishes in the room were very nice and high end. ||The service level was great and everyone who works there (from valet, front desk, bellman, housekeeping, etc) were very kind. ||Our kids enjoying doing the little scavenger hunt and they get a nice little treat at the end!||Overall this was a perfect stay and would recommend this hotel!

Beautiful! Clean! Amazing Service and Staff. Very impressive hotel overall and not ridiculously priced at all. The staff is truly amazing (which unfortunately is very rare these days). Perfect location, hotel is beautiful and smells deliciously fresh! No complaints from me and I am VERY hard to please as a hotel guest. Maybe I need to work on that, but this hotel is superb! Oh and the mattresses/beds are VERY ergonomic/ supportive and also very. Comfortable. Spacious, high quality rooms and great amenities!

Exceptional service per usual, rooms were a little bit on the basic side for a Ritz Carlton but overall still a great hotel. I prefer this location over the Georgetown Ritz if you intend to explore DC beyond just Georgetown

There is no better hotel in Washington DC. Pure perfection. They do everything well. From the moment of arrival to departure. This property knows service and delivers. Pristine— from lobby to guest rooms. And the service, unparalleled. Guest rooms, everything in place. Beds, linens, bathrooms, toiletries, superb!

Positive: The service was top notch. Everyone was polite and went out of there way to make everyone feel at home. The location was walking distance to many places to eat and Georgetown. Not too close to the museums, but its a quick uber ride. Negative: Wish the rooms were two queens instead of two doubles.

Buckle up for an extensive review of the Ritz-Carlton, Washington D.C. We spent a night here for my birthday so I can relax and see some of the DC monuments. We were able to walk from the hotel to the Lincoln Memorial in under 25 minutes. The weather was perfect so it was a beautiful stroll. On the way there we passed by GW University Hospital with my 5 year old who was actually born there. He was thrilled to see the hospital he was born at. Parking (4/5): The parking here is either valet or self park. Self park is $40 for the day and the garage is underneath the hotel. When we arrived the valets were slammed so rather than wait we opted for self park. It was easy enough, and the signs to the elevators were clearly labeled. The elevator takes you up to the lobby where you take a different elevator to the rooms. Check-In (5/5): We were checked in by Wasem and he was extremely professional and courteous. He saw it was my birthday and even sent a birthday treat to my room later on. We were traveling with two kids, 5 y.o and 7 months and both were greeted with Ritz Kids goodie bags. Ambience (4/5): The lobby area is rather small. There's a sitting area with a nice Christmas tree that connects to the hotel restaurant. Downstairs the entire hotel is dedicated to meeting spaces and party rentals. Near the elevators you can find snacks and treats to munch on throughout the day. The salted caramel hot chocolate was a 5/5 drink for us. Rooms (5/5): The rooms are clean and spacious. We were positioned on the 10th floor and had a nice view of a courtyard. Our entire trip we didn't have any issues with hearing noises in the hallway or other guests. Our baby slept through the night like a...well...baby. Dining and Spa (5/5): The spa services are located at the sister property down the road at the RC Georgetown. The hotel arranged for an Uber for us (no cost) to get there and back. The spa itself is small with no pool or hot tubs but it does have a sauna. For lunch we ordered room service off the All-Day menu. The food was FANTASTIC and easily the best Ritz Carlton food I've had. We did the Pizza Bianca, Branzino, Truffle Fries, Salmon + Vegetables, and the chef even prepared a potato puree for the baby. There's nothing like eating great food inside of your room while watching football. All in all, this is a fantastic property. The hospitality here is unbeatable and Wasem is the man who gets in done. We will likely be back in the summer to do another sightseeing tour of DC.

The Ritz-Carlton for the most part has lived up to its reputation. It's a nice and fancy property with an array of amenities. The service at the restaurant and front desk was great. The room was decent. I didn't get a Club level room, so no access to the Club Lounge. I'm not sure I'd be able to justify spending $300-$350 extra per person per night when I'd be eating elsewhere for breakfast and lunch. I'm sure you can get your moneys worth with top shelf drinks and food as I have in other properties in the past. Just not this time around. Although it'd be nice to see pictures from others that would rate those points alone. There's fortunately self parking available and plenty of of parking for those attending events like myself. It's a convenient location for those participating in events outside the immediate area. I recommend a stay if you are willing to fork up the steep price of a stay. Although, you know what you get when you pay a steep price at a Ritz. I did the same last year in Tokyo which was the most I've spent at a full rate nearly $1,400 a night for a Club Level room.

Great location right in the heart of the Foggy Bottom area of DC. This hotel was a great home base while visiting as it was within 1-2 miles of all the major areas to visit so you could legitimately walk everywhere depending on the weather and your individual preference. The service at the hotel was 5 star as was greeted by every employee in passing and most held doors open for you upon entry/exit. Did not eat at the hotel, so can't rate the food. In the early afternoon there was a new flavored water/beverage in the lobby next to the elevators to rehydrate. In the evening, there was a small table with a sweet for the day, which changed daily. This was a nice touch. As far as the rooms, this was the one area where I felt it was lacking for the nightly rate. The rooms were simple and elegant, though not oversized or over the top luxury, which I'd expect for the high price tag. If you value location and have the means, this is a decent place to stay, though for the price, I expected more and think there are better options at the price point.

My son & I stayed at The Ritz Carlton in Washington, DC during Mother's Day Weekend to visit my son at GWU. We decided to self park which is $40 per day compared to valet @$60 per day. The parking garage is very confusing. The elevator is on Level 2. We parked on level 3. Literally dumbfounded on the difficulty to navigate getting to the elevator...with luggage in tow. During check-in, Daniel who was professional couldn't find my reservation under my name. I gave him the confirmation # & reservation was found but my last name in their system was misspelled. Took about 15 minutes to check-in. While waiting a very nice Hostess offered us bottled water & a glass of champagne which was a nice touch. I requested a high floor and was accommodated. The room was average. I did enjoy the complimentary slippers and robes but my robe had 2 strings of black hair in it. The guests could be more courteous by not allowing their hotel doors to slam although it might have been the housekeeping crew. There is complimentary coffee from 7-11am & complimentary cookies at 5:30pm in the lobby which we enjoyed. This location is walking distance to EVERYTHING. Hopefully the next stay in August, 2024 will be a 5-star review.

If you want a luxury stay, the Ritz will pamper you and accommodate requests to make you feel valued. There are lots of cheaper hotels but if you can afford a luxurious stay, this location is right by Georgetown. There are two Ritz Carlton locations within a mile of each other. Pay attention to your hotel address. This location offers champagne or bottled water upon check in. Security is taken seriously. Have your key with you at all times. You will need it to use the elevator or access any location. The staff are trained to stay locked onto your needs during your stay. If you are waiting for someone in the lobby, you could be greeted by any employee walking by. Winelair (a member only wine & spirit club) is located next to the hotel. You may be able to arrange for a visit during your stay.

Everyone was very friendly, sweet and remembered we were staying there for 4 days except this skinny brunette probably 50-60 year old lady with her hair up like the olden-days hair stewardess in a united suit who tried to ignore me and help others as long as possible so she would not have to speak to me. Despite me standing right in front of her, she would look everywhere but directly at me but if anyone else was there, I noticed she would look them directly in the eye. I hate saying this word, but I truly felt she was a racist against Asians. Everyone else went out of their way to be accommodating, sweet and helpful. The rooms honestly didn't feel like the Ritz Carlton's I'm used to staying at. Everything was dated, very small, the carpet was dirty but what was the worst was probably the bottled toiletries from dipitique that didn't smell good. There were none of the purple little bottled heavenly toiletries that made me book a Ritz every time I showed up. Their towels and robes are also the quality of a 3 star hotel- hold, beaten up- not the plush new robes like the Ritz in San Francisco, the Ritz in Los Angeles, etc. It's like the older Ritz in Atlanta, Georgia. The housekeepers told me they are short staffed, the hotel doesn't allow guests to have a lot of towels and that everything just really downgraded because of management. It was very hot and their air conditioning brook on the upper floors. Don't stay here if you're willing to pay for a luxury hotel. It's not worth $600-$800 plus dollars a night. It's more like a $300 a night hotel. But again, except for the 60 year old racist stewardess at the front desk, all the other staff and hotel service was excellent- that was a typical Ritz feature.

Came for a conference and had a terrific stay with my husband and pup! The food and service during the conference was great. The staff in the hotel was so professional and friendly. Shout out to the doormen who were super helpful and enthusiastic (even at 6am when we would go out for our run we were offered towels and cold bottles of water). The house keeping was also terrific. I appreciated their kind smiles in the hallway and keeping our room ridiculously tidy (Thank you Olga). The cookies upon check-in and tea stand by the elevators were fun added touches. I also wanted to note how pet friendly the hotel was. The kind lady who greeted everyone in the lobby brought us champagne and even brought my pup treats. The hotel is in a wonderful location and we couldn't have asked for a better stay! Thank you!

If I could give this hotel 10 stars I would. This was one of the best hotels that I have ever stayed in stateside and I cannot wait to go back and stay there again! The staff that greets you outside were warm and friendly the entire 5 days we stayed at The Ritz. They remembered our names, my nieces name and always, opened the doors for us. The royal treatment continued in the lobby as every employee we encountered was gracious and welcoming. Upon our arrival, there was a lovely lady offering champagne and water that was brought out on a silver tray. The lobby also contained some of the most delicious chocolate chip cookies! Whoever does their floral bouquets do an incredible job! Each day the arrangements were beautiful and the lobby smelled divine. We were upgraded to a suite located in the West Wing and it was spacious and lovely! We also upgraded our stay to include lounge access and I have to say that this was one of the better lounges that I have encountered. Each and every day, the staff was simply amazing! The food throughout the day and snacks were equally amazing! If you plan on enjoying the hotel during your stay, it is so worth paying for the upgrade. All of their food options were gourmet and they had different options daily. The next time I stay here, I will definitely plan to workout in addition to walking the city because by the time I got back home, my clothes were a little too snug. We also appreciated that we had the option to order room service to the lounge. My 2 year old niece was all about their mashed potatoes and avocado so being able to order from the menu was a great option. The hotel is also situated in a great location if you plan to visit the museums, monument and do touristy things. The hotel is 2 blocks from the Foggy Bottom metro train and that made our daily excursions very easy to navigate. The Ritz is luxury at it's best and I highly recommend staying here.

Came here for a business dinner and the location was surprisingly hard to find via gps. The food looks fancy but was rather bland. The cheese cake was good though. The place was very loud although the service was decent as they found me my favorite beer which was technically not on the menu. They do have generous pour on the drinks (wine). Although I didn't use it, they also do have a valet service which is convenient given the parking scene in DC.

There was no coffee maker in the room. The lobby is very small and not very comfortable. There was a library but it wasn't available for use. Out of all the Ritz Carlton hotels I've stayed at, this was by far the most disappointing. Regret not trying out Georgetown instead. I've stayed at Tyson's Corner and it was much better. The best thing about this location is that it's close to some nice cafes and Foggy Bottom Metro.

Another lovely stay at the Ritz-Carlton (RC) with two of my friends for a staycation, self-care and mental health getaway for a few days. This Ritz never disappoints. The MVP goes to all the staff in the Club Lounge for exceptional customer service. I believe we all gained 5 pounds in 2.5 days but it was worth it! The Suite was far more than expected and the decor was an eclectic and modern fusion of styles, textures and patterns. My FAV part was of the stay was how me and my girls just we vegged out, watched movies, laughed, talked, reminisced and let the outside world stay out for a few days of peace. Th RC is a must in most any city however I have had great experiences at this one in DC.

Such a solid place Excellent service and very attentive The location is great as it's close to GW and lots of great restaurants The rooms are well appointed and clean Bathrooms are great too Lobby bar is great but a touch small. Hard to find a spot but if you do, great service awaits!

Very nice hotel. The rooms were well kept and comfy. Ordered room service in morning. Came nice and hot and tasted good. I'd come again.

Beautiful hotel. Doorman, valet, front desk, and everyone else were all 100% professionals and eager to assist the guests. The rooms were amazing. Beautifully decorated. 24-hr room service that was quick and served a nice menu selection. Great place to stay.

When telling someone who does not stay at luxury hotels regularly that you are staying at the Ritz, there is an almost certain stigma associated with it. Images of wealth, pretentiousness, grandeur, immaculate service, poshness, elegance, art and beauty come to mind. Yet, for someone who stays at luxury hotels fairly regularly, the image of Ritz as a brand differs these days, as there are very few properties that can be called exquisite. What can be said about Ritz DC in this respect? It is a hotel that opened in early 2000s and underwent a major renovation in 2008 and it is a property that barely struggles to meet a five star caliber and more closely aligns to 4.5 stars when it comes to hotel level. That, in itself, is not a good thing. After all, this is a brand that established itself over a century ago as the epitome of luxury and now, transcended into something that is barely meeting expectations. To start, the building itself looks like a mid range apartment building, which in fact half of it actually is. The architectural grandeur is nonexistent. Non decorative red brick construction, lack of features and the opposite of grand. Initial impressions continue into disappointment, with a tiny lobby, that could be mistaken for any four star hotel if it wasn't for the fresh flowers. Checkin is pleasant, but the hotel refused to provide any upgrades for a Titanium Elite days in advance and even at checkin, refused to give a suite despite having availability. Ritz does not participate in Suite Night Awards either. Thus, the upgrade was to a slightly bigger Premier Room. The room is appointed nicely, but had a hazard with a broken light switch where a sharp metal pin was sticking out. Everything else was well done. There are no staff taking you up to the room to show any specifics and introduce the layout, which is again, not on par with a true five star hotel. The design of the room is quite nice however, with modern quality furnishings and an expected level of quality on bedding. TV channels need some work also, as there is nothing international or premium channels aside from HBO. Sadly, the benefits here for Titanium elites are nonexistent. Some of the Ritz hotels try to exceed the Bonvoy policy and offers perks like lounge access, but that was politely refused despite me noting the hazard. It was also shocking to learn that the hotel does not have a coffee maker in the room and requesting one normally costs money, which they waived as a courtesy due to the prior mentioned hazard. That in itself is a slap in any guests face, indicating that this hotel simply does not care about people's comfort. Room service was excellent, fast and efficient. The bar is pleasant downstairs, small and quaint. It is not a happening bar by any means. The responsiveness on chat is excellent, which is a huge plus. The valet staff also do an amazing job opening doors for guests and working to make the experience special. They are a bit understaffed there, but still made a great effort. Lastly, I did want to give them a chance to go above and beyond and asked if checkout could be extended by a couple hours beyond the Titanium 4pm checkout, and despite having lots of availability, they tried to charge for it. Again, another indicator that this Ritz simply tries to hit the minimum required to avoid guests complaining. But, a property of this caliber should always be exceeding expectations, going beyond the promises, making each guests experience feel unique. That's not the case. Is it a bad hotel? It isn't. Can it survive in today's landscape of luxury properties? It will be a struggle. To put it shortly, unless the rate was remarkably low, I would not stay here again. With that said, for those considering a stay at St Regis DC (see my other review), the Ritz is still a tad bit better all around. Ps. Location of the hotel is good, but not ideal. Most sights will be at least a fifteen to twenty minute walk.

Our 4 days stay was EXCEPTIONAL. Thank you to Young Ji KIM and the entire staff at the Ritz Carlton Washington DC. Your entire team showed kindness and they were extremely accommodating. Whenever my travels take me back to your fabulous city. My hotel of choice will forever be the Ritz Carlton Washington DC!

BAIT & SWITCH - i booked my room in July with a discount code for 5 days the rate was super low - we called hotel to verify the rate and code and the lady who answered phone checked, and confirmed that the rate was correct for that code - on the day i checked in front desk authorized my card for that same amount for five days plus another $150 per day for incidentals - that night I ordered room service - a well-done cheeseburger but I received a rare cheeseburger - i contacted front desk and politely advised them that the cheeseburger was rare instead of well done and if i could have a well done cheeseburger. They replaced it! The next morning I ordered room service again - breakfast - the food was served on a white tablecloth with a hole in it and a long strand of black hair (see pic) - I contacted front desk and politely advised them that there was a long strand of hair on my table with my food and requested that they redo the breakfast without the hair. They did come and retrieve the hair and the food and replaced it with a new order minus the hair but they forgot my eggs. The next day I received a phone call from the hotel manager, stating that they had been trying to get in touch with me. Now they have my cell phone number and there were no missed calls and the hotel phone was not blinking red as if someone had left a message - he then began to tell me that they checked my rate and that I had been given the wrong rate and that going forward for the rest of my stay, my rate would be an additional $120 more per night - I knew this was in retaliation for me expecting them to give me food that is cooked and without someone else's hair on the tablecloth (see pic). This is only the beginning every day that I ordered room service, my food was incorrect, the coffee would even arrive cold - one time I ordered a cheeseburger well-done no onions, no pickles what i ended up with was a meat patty, cheese and some bread - no sauce, no lettuce, no tomato - it appeared that they did put onions on it but they tried to take it off but they left a few behind (see pic) - clearly this was intentional. They were trying to get me to leave the hotel. I no longer felt welcomed at the Ritz - the people at front desk no longer smiled at me but instead would look at me as if i didn't belong as if I were beneath them because I had a discount. If you are a minority, then you know that look that I am talking about - if you are of the LGBTQ community, then you know that look I'm talking about. But I never stopped smiling at them and I refused to let them run me out. There's way more to tell I will finish it later. But let me close with this, I have stayed at plenty of 5-star hotels and resorts and this Ritz Carlton DC is more like a 3.5 STAR but no way can they be classified as a 5-STAR - I was very disappointed in the way I was treated and in the lack of attention to basic details like NO HAIR WITH MY FOOD, WELL DONE INSTEAD OF RARE, HOT COFFEE INSTEAD OF COLD , etc. Disappointed in the fact that they FAILED to honor the rate that I booked my stay at and that midway through my stay is when they decided to notify me of an increase by almost 50% - ZERO INTEGRITY! ZERO GOOD FAITH! ZERO CUSTOMER SERVICE! IT WAS CLEAR AND APPARENT THAT THIS BLACK WOMAN WAS NOT WELCOMED AT THE RITZ DC!

The reception that I received from the valet professionals was above and beyond. Individuals like Mo are kind, attentive, and respectful. Then you encounter the front desk. When managers like Andrew and Shaun go out of their way to let you know that you are not welcomed then are backed by Nik (who is near or on the executive team) what you have is a diminishment of a brand that used to denote excellence in service. My Marriott ambassador status made no difference except to Erin. She may be up to her ears with a surly, nice-nasty team of people who have no business near a five star establishment. If you want a place where you can turn your eye on smiling faces with nasty hearts at the front desk, this place is for you.

It is an excellent Hotel and has great service. Will return again for another great experience.

When you think of the Ritz brand, you think superb customer service surrounded by a beautiful atmosphere and over the top royalty treatment. When I think of the Ritz-Carlton, DC after visiting for a graduation happy hour my husband coordinated for me at their lobby bar, I think of rude, pushy, stuffy memories. They've got the idea down that I described above but not the execution. We showed up with a small group to have celebratory drinks after my graduation ceremony. Not only were we shoved out of the bar area upon arrival and sent to the lobby on an awkward couch, but then were told only 1 tab could be used and we couldn't order from the bar. We explained this complicated matters and proceeded to order from the bar at which point they gave up. The snarky attitude that followed and treatment from all service staff was unreal. We ended up leaving after one round. They say money can't buy happiness, damn straight, this $$$ bar was a bust. The dive down the street is a better bet for your next celebration. Ritz ruined mine.

The staff inside was fantastic! Everything was a dream. I forgot something and my friend left it at the front desk. I had the rudest older man yelling at me his name is Ayalee about moving my car to circle around. I did so and he had someone else come tell me I could not park there. I kept telling them I was going to the front to pick something up. I feel he profiled me since I was in sneakers and they were not very kind this was insanity will cancel future reservations for my family coming into town. Repulsive service do not recommend.

We had an amazing stay at this property. We stayed in a suite with club lounge access. The customer service was out of this world. The club lounge had tasty food offerings and even better drinks. I enjoyed the wine machine (maybe a little too much). Thank you for an incredible stay! Thank you especially to the concierge, Kenneth Hastings, for his exceptional restaurant recommendations.

Customer Service: staff was very rude. The staff discriminated due to race. Location was great

I'm staying at this place and it is the one to recommend. Also it's amazing they leave chocolate to the side of your bed every night.

Stayed for business & the cross departmental employees was nothing short of amazing. The Registration team whether day or night oozed out so much positive energy & assistance, I plan to return for a Staycay visit. My room which dubbed more as a small suite offered a private sitting area with a good view of NHamp/21Street comings & goings. The 65/70" Flat Screen TV was adjustable per your choice of sitting/lounging. & let's not forget to mention the Automated minibar with sensors & snack trays with built-in electronic scales. Not sure which one was being utilized here, yet it was definitely activated. The bathroom was huge with a separate commode/telephone, garden tub & standing shower amongst the well lit dual vanity sinks. After I OCD the bathtub, I ran my bath & realized that I left my soaking essentials at home. When I called the Front Desk to inquire if the Gift Shop/Sundry Market had any sorts of bathtub essentials, I was asked to wait a few moments & someone would further assist me. To my surprise, one of the Housekeeping employees tapped on my door & brought me a fancy bag with even a fancier jar full of Bubble Bath with additional toiletries...I did not bring the jar home with me (smile). When it was all said & done, I slept like a baby on the plush-top mattresses. Hats off to the Valet Team - both the day & night shifts. The team maneuvered our fleet of seven vehicles with precision & professional courtesy, even amongst my requests on continuum. Such a wonderful stay.

Ritz is a brand known for luxury and consistent five star customer service. The meeting rooms were well appointed with technology and food to match their gold standard. Garage and valet parking. Live nightly entertainment in bar area. Tip: If you plan to use the fitness center or spa, both require proof of vaccination Pros: -Welcome cocktail -Daily tea and coffee bar at front desk -Restaurant on site serving breakfast, lunch and dinner -In room amenities: steamer, slippers, robes, refrigerator, black satin hangers, bedside chocolate, bottled water, shower/tub/scale in room, umbrella, safe -Minutes to gas station, drug stores, and restaurants

Excellent establishment from beginning to end. The staff is very accommodating and knowledgeable on everything you need to know. The rooms are very clean and offer some amenities that other hotels do not. The quadrant ( internal bar/restaurant) is very relaxing and their drinks were very strong. You're also within walking distance to restaurants and bars for a night out with the crew. There is also valet and daily parking fees so don't be surprised by that. Like they say at the desk enjoy your stay at the Ritz Carlton!

This review is for the bar. One glass of Coca-cola with no alcohol in it was $12. Absolutely absurd.

This review is for the hotel's conference/event facilities. I came this hotel for a half day conference. The event begin with a light breakfast: Softly scrambled eggs (unseasoned), asparagus, pork bacon, potatoes, and a grilled tomato. The eggs were entirely too soft for my taste, and nothing else appealed to me but the potatoes. Fortunately, there was also a basket of baked goods on the table. The staff did not do well with refilling drinks such as water and orange juice. Moreover, they we're not careful or mindful as they made their way through the crowd. Myself, and a few other people, were frequently jostled as they would carelessly pushed and shoved their way through chairs, instead of finding a more accessible way to get where they needed to go. I've been to many events hosted in hotel ballrooms, but I've never experienced anything like that. It was incredibly frustrating and eventually my tablemates and I turned our chairs in such a way where the could not continue to brush past us. Management needs to remind staff to minimize their impact on guest as they make their rounds. As for the conference facilities, they were aesthetically appealing, but not without fault. The A/V equipment was fantastic, but the lights on the stage kept flickering and became a bit of a distraction after a while. There were stations in the hallway for coffee and tea, but they only offered cream and skim milk; no almond milk or other non-dairy options. The stall doors in the restroom went from the ceiling to the floor and it was impossible to tell which ones were occupied and which ones were vacant without knocking on every door. This led to unnecessarily long lines in the ladies room. The hotel would be wise to add some kind of indicator to each door letting guests know whether the stall is occupied or vacant. On a high note, I was pleased with the display of teamwork as conference attendees made our way to redeem our coats from coach check. It seemed to be an all-hands-on-deck affair as nearby staff jumped in eagerly to help the two ladies who were initially assigned to the coat room. The lines were intimidatingly long, but moved very quickly.

Very nice staff, food was excellent. I suggest the lamb chops. Wine was perfect. Would highly recommend

Tried to use the bathroom after checking in to find out that the bathroom door was broken. After the handymen finally left (took them approximately two hours to fix it), I crawled into bed only to discover yellowish brown stains on the sheets (see pic). This, coupled with the.....interesting attitudes of SOME of the staff (a good number of them were lovely) made this experience incredibly disappointing.

My email I wrote to Bonvoy and what happened during my stay attached for others to review. This has taken me a few days to wrap my head and around to fully explain the situation I had this past week checking into the Ritz-Carlton Washington DC Georgetown Hotel on 22nd St. As an Ambassador Elite member for a few years, I travel 2-3 days a week staying in Bonvoy properties. I was really looking forward to my stay at the Ritz as I had some important meetings I was attending. When arriving at the check-in desk the lady working was yelling at another employees saying I need a smoke break. I patiently waited for her to look up at me and in a very unfriendly matter said what do you need? Not welcome, how can I help you or hello sir, welcome to the Ritz. After a minute or two she finally acknowledges me and we proceed to check me in. I had already checked in through the app to make the process quicker. My rate reserved for 2 nights at 295.00 with corp rate. While checking in the lady at the front desk asked for my Corp ID. I showed her my badge and she then said they need more proof the A corp ID?? Confused. Then proceeded to tell me she can still check me in but will have to charge me 425.00 a night?? This is the first time I have encountered such rudeness. I then said, let me call Ambassador services and they can help you, so I did. An employee on your end talked with reservations and they agreed to check me at the 295.00 rate. The rude lady proceed my payment and gave me my room keys. At this point, part of me just wanted to leave this property due to the way they treated a loyal Bonvoy member. I arrive to my room and had an hour to prepare and shower before my first meeting. The first thing I noticed at check in was a massive toe nail on the ground and Cookie crumbles brushed up under a desk. I was surprised to see this at the Ritz and thought to myself... good thing I wasn't paying 425.00. (Pictures attached) After taking a quick shower I unpacked and prepared to review the material I needed to present when the hotel phone ring. I answered it and at the other end was the very very rude front desk lady saying sorry but her manager said we have to charge you the 425.00 rate because I needed to show more then a badge. I was shocked so took me a second to respond... I replied so you already checked me in and to then call me 45 min later in the room you gave me that I now need to pay you the higher rate in your half empty hotel?? At this level of frustration I probably could of showed them my emails, or many other items, but it was about principle, respect and loyalty. I replied with thank you, I will not be staying here and packed up all my bags, missed my very important, and walked down 2 blocks to the Westin Georgetown where I was treated with honor, respect and appreciation toward my Ambassador services for so many years with Marriott. I bring this to your attention in hopes I hear from an Sr. Executive that will take this matter extremely serious and put action in place. Part of me wanted to get a legal team involved under harassment and misconduct but I'm sure we can come to some solutions.

My sister and I chose to spend our Memorial Day weekend at this particular Ritz-Carlton. We were immediately greeted by valet as soon as pulled in, and we were offered comfortable seating in the lounge area as we waited for the finished details to be placed on our room. We were shown to our room by the bellhop who was very friendly. Our suite was absolutely beautiful. There was no stone left unturned. We had a nice seating area complete with a small cafe table, as well as a mounted television with cable options. The bedroom and bathroom were also very nicely decorated. We partook in room service for nearly all of our meals, and the service was very prompt. The quality of our stay was unmatched, especially when considering aspects that were out of the staff's control due to the pandemic. I will always choose the Ritz for a staycation in this area.

Here are my thoughts after a multi-day stay: * The hotel doesn't feel like a 5 star experience from the outside or the inside of the rooms. I've stayed at nicer places and I'm not exactly a hotel connoisseur. * Service was in general excellent though I felt that one of the people with whom I interacted gave me a bit of a "what are you doing here" type vibe. From the cleaning staff to the bell hops though, pretty much everyone provided top notch service in keeping with expectations. * Virtually nothing is available in the way of amenities without extra fees. Parking is $40 a night, or $60 for valet. Nearby there is a $27/night option. Honestly you're better off just Ubering around if you can. The gym and pool cost more money. Boo. * We had a few pleasant interactions with guests. Conversely we saw one person who treated the workers like servants. So, you'll have a wide range of people around you. * I found the mattress to be too firm and the pillows not firm enough. But I'm picky and I like very firm pillows and somewhat soft mattresses. Maybe you'll like it more. * They have a stupid 'temptations bar' in the room but they called it something else. * There were a few things missing that we had to follow up on, and it took us two tries before we actually got body wash. So...if it was a less expensive hotel it'd be four stars. But I do expect a bit more from a five star place.

Love this hotel. Service is 5 star. Checkin process is always smooth. They even have a special checkin for kids where they can choose a snack. Rooms are comfortable and bathrooms are a nice size. The restaurant is now open for 3 meals. Very convenient. Will always recommend this property. Love it!!

This is my ultimate staycation hotel. It's within walking distance of Georgetown and DuPont Circle. The rooms are clean and stylish...everything is accented in this black lacquered paint. The bathrooms are huge and luxurious with a separate tub and standing shower. The beds were firm but had a nice feather top. I also appreciated that there is a CVS and Walgreens nearby in case you forgot anything. Just FYI you can only access the "club" lobby with all day food and drinks if you stay in a club level room. Their main lobby bar is cute and the service is excellent. Note that a lot of things are not included: There is an equinox connected to the hotel but I think there is a small fee to use. We were able to get WiFi for free as part of Marriot Bonvoy but note that it's normally $10-15.

Our stay here was exceptional. They offered a number of free amenities every day in the lobby including water and apples for runners in the morning, coffee/tea bar, warm hot cider throughout the day, and cookies at night. There is a painting by the elevators and they had real apples to mimic the painting. As people would take one throughout the day with they were replenished quickly to again copy the painting. It was quite hilarious to see if any apples are ever missing. Our room was clean and quiet. Everyone was always so friendly!

We booked our stay a couple of months in advance so we could stay in Georgetown on our road trip from Chicago to Washington. Got a polite email today saying that the Ritz-Carlton overbooked its property with a large group (of VIPs, I suppose) and we'd been moved to another hotel. So much for making a reservation. So, we have booked elsewhere. And asked that they donate their award points to a deserving not-for-profit. Unfortunately, this is the kind of hospitality that you can expect from the Ritz-Carlton. No phone call. No options. Just an email canceling your reservation. Makes me unlikely to ever use the brand again.

Nice hotel in that almost corporate Ritz kind of way and really everything about the this hotel was Ritz-Carlton by the numbers. The staff is excellent, the room was large, quiet, clean and with a nice bathroom. Housekeeping at any Ritz property can't be beat and this staff even exceeded their high standards. If you can, go for the Club Room/Lounge as the staff is excellent, the lounge is comfortable and the food is plentiful and better than expected. With a Ritz-Carlton stay you know what to expect and though they might seem similar to all others within the brand there are no bad surprises and it's hard to not have a comfortable stay. I'll take that.

One of my favorite hotels in Washington DC. Everything about the hotel is fantastic, from the moment you check into the hotel. Upon checking in, everyone is very attentive to you, the entrance door is always opened for you and you are always greeted at the front desk by staff. I also like the variety of teas the hotel has every day near the front desk. Every day you will find a new delicious tea located on the first floor near the front desk that is complimentary. The hotel is very clean and the rooms are beautiful, large and spacious. Particularly, I was a huge fan of their bathroom. Their bathroom was gorgeous! Although, I must say, good luck trying to fit two people in their walk in shower. We had their one-bedroom suite. As for their breakfast, their breakfast is delicious! We had both breakfast delivered to our room and also dined down stairs. Both experiences were fantastic. But their bar does have a limited amount of alcohol choices. The hotel is also located next to a large gym that is not included in the hotel fee. So if you are wanting to workout you have to pay an extra daily fee per person to use the hotel. If you are an Amex platinum member, I HIGHLY recommend you staying here. You are given 100 per room for use at the hotel with free breakfast for two and a free room upgrade upon arriving. From the Amex hotel choices in Washington DC this is one of my favorite hotels to stay in DC. Definitely will be staying here again in the future.

This was my third time staying at the Ritz and my second time staying at this location. Our first room smelled like mold so we asked to have it change. Our second room was clean ( minus the comforter that smelled a little like urine). The hotel was walking distance from Georgetown, and most of the staff was friendly. My 12 year old said it best when he said other than the name, the Ritz is no different from other hotels we have stayed at ( non luxury). There isn't anything luxury about the rooms which are small and basic. No pool, no fitness center ( in the Ritz hotel), or any other amenities. Overall, other than saying you stayed at the Ritz, I would not describe this as a luxury hotel. You are paying more money for the name, that's it. I don't see myself staying here again. Not because it was a bad experience. It wasn't. But because you don't get what you pay for.

Luxurious! Everything you would expect from a Ritz. Perfect location to great restaurants and shopping. Connected to an Equinox, beautiful lobby bar and sitting areas, tasty room service.

Honestly this is the nicest hotel I've stayed at in a long long time and I probably spend over 100 nights a year in hotels. I am super difficult to please, and I LOVED LOVED this place. I cannot say enough positive things. The breakfast at Quadrant is excellent. The front desk staff are A+++. The bellman opened the doors a million times with a smile. They also put the bag in my room without begging for another tip after I gave $20 upon drop off. Moe at the concierge knew everything and handled a tricky situation well. The front desk staff was always beyond kind in every respect. The cleaners always came when I requested and did an amazing job. They really cared and showed love in their job. The room was beyond nice and left me relaxed and feeling lucky to be here. The free hot chocolate and cookies were a super nice touch that make the $800 a night bill feel reasonable. I know it's not cheap but this is an A++++ hotel where I would LOVE to stay again. Thanks to the excellent staff who made our family trip to DC.

My goodness, this place is fancy. Okay, y'all. You see where I'm staying, so you have to know this was a work-related trip, right? Right. That being said, I enjoyed the heck out of being here. Everybody - doorman, front desk, room service, housekeeping - was friendly and helpful (though there's a housekeeping thing I'll get to in a little bit). It was a long flight from San Diego to Baltimore airport, and then another long ride from Baltimore airport into DC. I was tired, my legs and back felt tight, and I was starving. In short, I wasn't in the best of moods when my taxi pulled up to the hotel, but then I was greeted by one of the doormen, who welcomed me with a smile and an offer to take my luggage, and I felt my mood lighten. The front desk agent was similarly friendly and gracious, and to that point, nobody even raised an eye at my traveling outfit - jeans, tank top and flip flops. I know it's probably not a big deal, but I always feel overly-self-conscious when I walk into a fancy establishment. At any rate, the check-in process was quick and easy, and before I knew it, I had my key and was on my way to my room (top floor, even more fancy!) I stepped off the elevator, turned to the correct hallway, and had to suppress hysterical giggling. There, on the wall in front of me, was a plaque that read "Penthouse 3", with an arrow pointing in the direction of my room. Of course, that wasn't MY room, but I've never been on a high enough floor to be anywhere near a penthouse suite before, so this tickled my fancy. I'm a bumpkin sometimes, ain't I? The room itself was big, airy and fantastic. The bathroom had a soaking tub (which I sadly never got a chance to use), a separate water closet and a shower stall (with great water pressure, the only thing I didn't like was that I couldn't adjust where the shower head was pointing, and it was kind of cramped in there, so there was no "safe zone", where the water wouldn't get to you). I had a desk, which I quickly put to use, and the bed was large, comfortable, and full of the overly-soft pillows that so many hotels seem to love using these days. I can't complain about the bed, though. I was alone in an unfamiliar city, with a stressful week ahead of me, but that bed made me forget all about everything. So, my two knocks against. The first is that the deadbolt lock on the door didn't work. I always use all the locks that are provided when traveling - alone, with people, doesn't matter. But when I turned the knob on the door's deadbolt, nothing happened. Nothing moved, certainly nothing clicked into place; it just plain wasn't working. I let them know about it at the front desk when I checked out, but I can't say for certain if that was addressed. I'm just glad they offered the chain as an added bit of security, as well. The second thing is that the shampoo and conditioner were never replaced during my time there, and you bet I used them up quick. I have a lot of hair, what can I say? This was one time that I didn't travel with my own shampoo and conditioner, so I needed to take advantage of the little bottles that the hotel provides, but after day one, when the bottles were mostly empty, they were not refilled. I stepped into the shower after a hard and hot 4 mile run (seriously, it was an unseasonably cool day by DC standards, but this San Diego girl was suffering under that humidity blanket!) only to find that there was a bare squeezing of shampoo and conditioner left in the bottles. Other than that, though, I did enjoy my stay. The one night I had to order room service (and by "had to", I mean that it was already late and dark outside, and I had no desire to roam the streets of DC by myself), everybody was accommodating and nice. Sure, it was the most expensive burger I've ever ordered, but it was filling and delicious, and came straight to my room, so... The hotel was perfectly located for my needs. It's just a few blocks from our DC office, and I was able to run from the front door down to the Reflecting Pool easily enough. I didn't get a chance to try the restaurant, lounge or onsite gym (Equinox) this time around, but maybe on one of my subsequent visits...

Came here for a conference as a guest. Beautiful hotel! The person I was with had access to the exclusive lounge on the ninth floor so she took me there to chat. They had snacks, desserts, drinks, sangria! Everything! And I thought the executive lounge at the Waldorf Astoria was nice, this one puts it to shame. I don't know if the food at the conference was from the hotel but that wasTHE BEST butternut squash soup I have EVER had the pleasure of my taste buds tasting. If I had a rich husband, I'd definitely stay here. But alas.....

This hotel is in a nice location in D.C. in the West End. I wasn't as impressed with their valet as I have been at other Ritz Carlton hotels and other similar establishments. My friend doesn't drive the nicest car, but it's in fine shape, and they swarmed the other cars around us to get the bags for 1-2 people getting out when there were four girls piled into her car for our girls weekend trip to D.C (think Audi, Tesla, Range Rover while she drives a Kia). Not cool. I typically stay at the Four Seasons hotels when I travel as I have a goal to visit each property - but chose this one bc the FS in D.C. is even further from the action - I've never had their valet react that way. It's just not the way you want to start your visit. Still, the inside of the hotel is classic and elegantly decorated and well-kept. While we had to wait for around 10 minutes to check-in - once we were greeted by the pleasant front desk agent she happily checked me in and offered suggestions for dinner and nearby things to do. Our room was comfortable and elegant. I really liked the decor and the bathroom was lovely, as is almost always the case with the RC in my experience (bathrooms are important with lots of girls in one room). The valet were snobbish the entire stay and didn't even open the hotel doors for us when we returned to the hotel from dinner and sightseeing - though I saw them doing it for others - so I was irritated by them the entire time. I HATE staying in nice places where I feel like the staff are judging me - it's a particular pet peeve of mine. The on-site gym is very nice but costs $15 a day to use - it is not complimentary for hotel guests - they have a nice bar that serves breakfast goodies, smoothies, sandwiches and acai bowls there though and a nice giftshop. We ate at the West End for Sunday brunch and it was awful, horrible service, the food was not as described on the menu and it wasn't very good. I'll leave the details for that review. Overall - this hotel looks lovely and some of the staff were nice - but I will try the FS on my next trip to D.C. and simply walk the greater distance.

Great customer service, location and amenities! The best part: complimentary champagne when you check in! Francisco took great care of me during my visit to DC. He was attentive and even followed up about a request I had made. Housekeeping staff takes great care of the rooms and cleans your room twice a day. I usually decline the night service because my room doesn't get that crazy and I also don't believe in overworking the staff. The White house is nearby along with several nice restaurants and bars. You can use the Equinox gym for free during your stay. So many things to do here. Wish I could stay for longer! Would give this place 6 stars if I could!

On a visit to D.C. last week, although we did not stay at the Ritz-Carlton, we did enjoy a fine evening drink in their lounge and met some wonderful people. The lounge staff was exceptional! Very professional and humorous!! You cannot go wrong with the ambiance; I was tempted to cancel my reservation at the hotel we stayed at (also a 5-star) to stay at the Ritz-Carlton. Didn't do it, but will definitely stay here on the next trip! The location is central to key monuments, the WH, Nat'l Mall and other D.C. sites and downtown eateries. Lovely place to be!!

If you ever check in during 3rd shift you're in good hands! Kathy & Christine made our stay so welcoming, very personable and accommodating, great conversation as well! Their unique touch truly set the tone for our stay and I'm so appreciative of them! I will come back just for them! Thank you so much ladies