Jake Gustine
Google
**Editing to add that they apologized for the miscommunication and gave us a credit. It seems it was just one particular employee we had a bad experience with. Everything else was great and all of our other staff interactions were very friendly and professional. I changed the review.
My wife and I are paying a high premium rate to stay here this weekend for big events in the area. The valet asked if we had any bags, we said yes, and he told us he had our bags and vehicle from here and we can go to the front desk. He gave us a ticket stub (which, admittedly, I did not look closely at since we were in a hurry) and we checked in. We did not go to our room, we left for our event. We came back in the evening, got in our room, and we had no bags. I called the front desk, and the person working sounded very annoyed immediately. I asked if our bags could be brought up. He said no, I need a luggage ticket, and I have to come down. Sure. So I grab our stub from earlier and notice it is for valet, not luggage. I get down to the front desk, explain what happened, and the guy sighs heavily and sarcastically said, "Wow, that's such a bizarre scenario." Our luggage never made it in, so they had to bring our vehicle up, and I grabbed all our bags and headed back in. After our day, we were hoping for something to eat, and called down to the restaurant that stopped serving at 11. It was about 10:50. (I know, I know, but that ordeal with the bags took about 20 minutes.) They had already closed down. We went to bed frustrated, and there was a small bug in the bed. Not a great first night. Again, we are paying a HIGH rate for our room. I expected better. The hotel itself and location are great.