Julie N.
Yelp
This was my first time going to the Sunset. If you're going to see a band there, do not opt for Will-Call tickets unless you are confident that they will sell out. The place has poor crowd management, so you will actually get in faster if you buy tickets day-of.
I got to the Sunset at 7:30-ish, and the person standing by the ticket place said that the ticket office did not open up until 8:00, which to me, meant that okay, line up at 8, they'll check if you paid and will give you the stamp that will let you in the doors. I grab a drink, it's 8, and I stand in line. No one arrives at the ticketing stand until 8:15, and then calls for people without tickets, telling those on Will-Call that "I don't want to see you. Anyone else WITHOUT tickets?" and motioning people to move aside. People who do get the tickets day-of, then get to line up first at the doors.
Then sometime 10-15 minutes later, he starts taking will-call as well, but doesn't announce it, so now the people who were pushed aside because he didn't want to see them, now have to move to the end of the line, even though they were waiting first. I was okay with that at first, until he stopped the line halfway through to let people into the doors (which to be fair it was getting crowded).
Yeah, maybe it was the fault of people waiting for not knowing any better, but there's really no point in buying tickets in advanced if this is going to happen. You don't even save money--I got 2 tickets online and the tickets were $17, but the fees bumped the total to $43, whereas if you bought tickets day-of, they would only be $40.
Maybe I'm pretty noob at the whole process thing, but I'm pretty sure the Sunset has it mixed up as well, because I wasn't the only one who was confused. A lot of people in line were commenting "What's the point of buying tickets in advanced if the lines are the same?"
The whole ticket thing made me feel pretty crappy--I was really close to leaving early but then the band playing saved the day.
Besides the whole ticket fiasco, the venue is decent. Drinks were cheap. Bathroom is clean. Ambiance is cute. There's air conditioning in the live music room, but it doesn't go off very often/isn't always running so expect it to get really hot if the room is packed (A band member on stage even commented on how hot it was). If you're going to see a band you like, do it. Otherwise, I wouldn't really bother.