Fccnative R.
Yelp
I wanted to share feedback regarding a disappointing experience I had at The Taco Stop on the evening of Thursday, June 12th.
A couple of friends and I met for dinner and drinks around 4:00 PM. We've dined at The Taco Stop several times and have always enjoyed the delicious food and exceptional service. Unfortunately, this visit did not reflect those past positive experiences.
I arrived first, followed shortly by one friend, with the last joining us around 4:20 PM. Although the restaurant was not busy when we arrived, service was a little slow--which was not an issue for us, as we weren't in a rush. Our server, a young man with curly red hair and glasses, was excellent: friendly, attentive, and efficient. Our food arrived in a timely manner and, as always, was delicious.
The issue occurred after we had finished our meal and were sitting at the table chatting. A heavyset woman in a red t-shirt, who I later learned was the manager, approached our table and asked how much longer we planned to stay. She went on to explain that she had a waiting list, implying that we were overstaying our welcome.
This interaction was incredibly rude and unnecessary. We were not being disruptive, loud, or lingering unreasonably. We had been there just about two hours, which is a normal amount of time for a sit-down meal with friends. Additionally, there were at least three empty tables outside, two in our area, and a large one near the front entrance. Her tone made it very clear that she felt we should leave, and we were already preparing to do so.
Between the three of us, we spent over $100 and tipped our server well. We are paying, loyal customers who have supported this restaurant multiple times and have recommended it to others. We left feeling dismissed and unwelcome, and it cast a shadow over what should have been a pleasant evening.
I've dined everywhere from casual eateries to Michelin-starred restaurants and have never been asked to leave after a meal. This kind of treatment is unacceptable and unprofessional, especially coming from someone in a managerial role. If customers choose to wait for a table, that is their decision and part of the dining experience.
Unfortunately, due to this experience, my friends and I will not be returning to The Taco Stop anytime soon. I also won't be recommending it to others as I have in the past. I sincerely hope upper management addresses this incident and provides proper coaching to this manager on how to handle guest interactions with respect and professionalism.