Thomas O.
Yelp
My wife and I went here on Saturday and it was one of the worst experiences we've had since moving to the area. We arrived at about 815. When greeted by the hostess, they would not speak directly to us, but rather speak down into their iPad. When we had to ask them to repeat everything they were saying, they got frustrated and, still look down in their iPad, but change their tone and raised their voice. Then while we were waiting, we went to walk up bar to get a drink where the bartenders could not stay organized enough to figure out who to help first. We ended up directing them towards, the young lady who had been ignored by two different bartenders. When it was time to be seated, the hostess were having a conversation that was highly inappropriate about another coworker, but talking into their iPad and behind menus held up to their face, before rudely and unenthusiastically saying "this way" . Upon attempting to use the restroom, we found that the women's room did not have any paper towels, and only one stall was working. As we exited, there were three men (who we assumed were managers as they were actively watching others work around them) standing there with tablets having a conversation. My wife, let them know about the restroom situation to which there was no apology, but simply, a "we know now" answer. Once we were sat, the bartender/waiter helping us was quite possibly the most unprofessional person I've ever seen. During our entire time at the table, he never spoke one full sentence. He would walk by and do a thumbs up and say one word like "good" or "drink". The closest he came to a full sentence was stringing two words together at the end when returning my card. As for the food, it wasn't bad. But it was nothing to write home about. We had the brisket Sandwich on a hoagie. The meat was dry and there was no sauce offered with it so it was not the best presentation. My wife had the fish tacos, which came deconstructed on a bed of cauliflower. The fish was OK, but the cauliflower was an odd consistency to put on the tortilla. The tortillas were not the best quality so she just ate the fish.
To top it all off as we were leaving over half the staff was huddled around the bottom of the stairs, talking and carrying on. This included the three managers we had run into earlier. We had to stop on the stairs and excuse ourselves to get through the group.
I honestly hate writing negative reviews, but this was not a great experience. I could see that there was a lack of leadership and organization for those working that seem to cause most of these issues.