Priscilla B.
Yelp
It is with great disappointment that I write this review. I visited your Edgewood location on Saturday, 7/6, with a friend and had a positive experience with the food, prompting me to return on 7/7. However, during this second visit, while seated at the bar and placing our food order with our waitress, we observed a cook in the kitchen, who appeared to be of Latin descent, wiping her nose with her hand before donning gloves to handle food. Shockingly, she did not wash her hands after this act of poor hygiene.
My guest and I were thoroughly disgusted and immediately informed our waitress, who also happened to be the manager on duty, about the issue. She agreed to address our concerns and spoke privately with the cook. Unfortunately, instead of resolving the matter professionally, the cook proceeded to loudly berate another kitchen staff member in front of us, including making disturbing remarks about tampering with our food.
When I responded in Spanish, urging them not to tamper with my food, the reactions from the cook, the manager, and the new cook indicated their surprise that I understood them. The manager's apology, though offered, seemed somewhat dismissive and failed to address the seriousness of the situation.
To make matters worse, after being instructed by the manager to leave the front kitchen area, the cook continued to yell at me from the back employee area. This entire experience left me deeply disgusted and embarrassed, especially since I had recommended your diner to my friend based on my initial positive experience.
Threatening to spit in someone's food is utterly unacceptable and raises serious concerns about the hygiene and professionalism of your establishment. I am deeply troubled by this incident and feel compelled to warn potential guests about the health risks they may encounter. I intend to share my experience on various platforms and will report this matter to the BBB and the local health department.
This is a serious issue that should not be taken lightly. Guests should not have to worry about their food being contaminated with saliva or germs due to the unprofessional conduct of your staff