Amir
Google
In hindsight, the service here started off a bit cold. My group did not make a reservation, and when we attempted to walk in to be seated we were met with confusion and had to wait several minutes to be seated after the server got approval from another employee (who I presume to be the manager). Upon entry, it was basically empty, and over the hour we were there only a small handful of patrons entered. Point being, it seemed we were initially met with friction when trying to dine here. I ignored it at the time because I figured there might’ve been reservations coming in soon (and this they would’ve had to be mindful of seating availability), but that wasn’t the case.
In any case, we were seated, ordered, and received our food with only a few hitches. Overall, the food was decent. One of my friends didn’t receive part of his order, but they removed the cost of the missing component, so all was well. They also charged us for an extra karaage, but I spoke with the server and got it removed. After fixing the mistakes on the check, we paid and left. After we’d made it a block away, the server (who I think is also the manager?) appeared before us slightly out of breath and began questioning whether or not we enjoyed the service. He acknowledged that he hadn’t checked on our table as much, but it was clear he was alluding to the tip. The confusing part is that we did tip 18%. Our party was 6 people, and presumably they have automatic gratuity for parties of a certain size because the tip was included in our bill.
The server had chased us a block from the restaurant to press us for information about our tip, when the restaurant’s OWN SYSTEM had automatically charged us for the tip. Surely an employee would know about the automatic gratuity for parties over a certain size, right? But even if not, the check had “18% Gratuity” listed on it. They’d made mistakes on the check and changed it multiple times, but even throughout the process of actively editing the check, they somehow missed that they charged us auto-gratuity.
After we told the server that chased us a block away we had in fact tipped, he lingered around us for slightly too long, offered a lukewarm “sorry”, and walked back to the restaurant. I can only chalk this instance up to two possible things, incompetence or profiling. Neither excuses chasing patrons a block to grill them about a tip you did in fact receive (as clearly visible on the bill), but hopefully it is the former and not a case of demographic profiling. The hesitation to let us dine in initially makes me wonder though. No food is worth being harassed and made to feel like a bad person, but especially not the food we received from Toki. It is a shame, because the ambiance inside was quite nice.