Ashley P.
Yelp
It genuinely pains me to write reviews like this. But after trying this local spot twice (3 years apart), the service and the food were of one-star quality. Let me preface this by saying we live right across the street from Tokio, so if it were good restaurant we'd be here all the time. But instead, we have only been here twice in the 3 1/2 years we've lived in the neighborhood.
I'd like to mention that the one star I'm giving Tokio is solely for the presentation of the food. That is the absolutely only thing they excel at. Take a look at my photo and you can understand how one could assume that the food would be tasty. Unfortunately , that assumption would be wrong. As other reviews have mentioned, the food is far too salty. The first time we went here, we got a few sushi rolls. Nothing special. This time, we decided to try the ramen. My boyfriend got the Tonkotsu and I got the special Summer Ramen. I could only eat two bites of my ramen because it tasted so salty and just had a very odd flavor (my boyfriend described it as "Grocery Store Sushi Flavor"). My boyfriend's Tonkotsu ramen was sub par. We have been to several other Ramen joints in Denver and he usually gets a tasty Tonkotsu (major shout out to Jinya, who has the best ramen I've had!). He finished his ramen, but it was nothing to write home about. While my summer ramen sat with two bites taken out of it. This is a perfect segue to talk about the service at Tokio...
The first time we came here, our server went missing halfway through our meal. He literally never came back and we had to flag down another server who responded with, "Ugh, he does this all the time." She ended up grabbing our check for us, otherwise we probably would have been stuck waiting on our original server for the rest of the evening. On our second visit to Tokio, we were seated upstairs and had a female server. After we were seated by the hostess, it took a noticeable amount of time until we saw our server to greet us and ask us for our drink order. So long, that we just ordered food and drinks at the same time due to fear of her not coming back soon. My boyfriend and I recalled the previous serving experience and just hoped this one would be much better. Spoiler alert... it was nearly the same. After taking our order for food and drinks, she only came back at the end of our meal. The hostess delivered our food. Had our server checked in with us even once during our time there, she would have realized that the entirety of my meal was still on the plate because it was so inedible. By the time she finally came to check us out, I was hoping she'd see that my meal was all still there and would ask if I disliked it or wanted something else instead. She saw the full plate and didn't even ask if there was anything wrong with it! She just took it away and brought the check, which charged us full price for my meal. She didn't offer to take off the meal or even reduce the price. Pretty basic etiquette for a server when someone doesn't touch the food due to the taste. Not even an offer of getting me something else instead. We put our credit card with the check and waited for her to come back. But she never did. A different server ended up offering to check us out. This is TWO times that this has happened at Tokio. They very obviously need better servers. I don't understand how this type of experience can be the norm.
Overall, I cannot and would not recommend Tokio. I'm very easy to please (feel free to check out my other reviews!). All I need is some good eats and decent service. So when a restaurant compels me to leave a one-star review, you know that something is wrong. As we walked home, my boyfriend and I agreed that neither of us have any desire to return to Tokio for bad food and even worse service. I whole heartedly hope that ownership reads some recent reviews and takes note so that other patrons have better experiences in the future.