Victoria Castillo
Google
I visited Townhouse in New Rochelle about a month ago with my mom and dad and had high hopes based on the food which, to be fair, was excellent. We were seated upstairs and unfortunately were served by someone named Serena. While the second-floor bar was packed, she spent most of the evening hanging around it, drinking and socializing with customers instead of tending to our table. I personally saw her pour wine into her own glass multiple times and take shots with two women at the end of the bar. By the time she came back to us, she smelled strongly of alcohol and was clearly disengaged and neglectful.
I decided to give Townhouse another shot this past weekend, this time sitting downstairs to avoid another bad experience. Sadly, we could still see and hear everything and Serena again was loud, laughing, slurring her words, and drinking on the job. It’s a real shame because the food and ambiance are great, but the service, especially from this server, has been consistently unprofessional and uncomfortable.