Stephanie P.
Yelp
Disastrous Experience - Avoid at All Costs!
This restaurant is an absolute disgrace, and I wouldn't recommend it to anyone. What was supposed to be a celebratory dinner for my mom and aunt's birthdays turned into a nightmarish experience that left me feeling sick and utterly disappointed.
As a chef myself, I love to get "handmade" pasta when eating out, so I ordered the handmade ravioli, as did my mom and my aunt. It was supposedly made with flour imported from Italy. I follow a strict gluten-free diet due to severe sensitivities, but I can tolerate flour from Italy. Imagine my horror when I took a bite of the room temperature (not hot) ravioli only to discover that the pasta was thick, poorly made, and definitely not up to Italian standards. The filling, which was supposed to be spinach and cheese, was dry and flavorless, with not even a hint of cheese. The tomato sauce tasted like it had been dumped straight from a cheap can. To make matters worse, I ended up incredibly sick that night when I got home, which leads me to believe they lied about the source of their flour, or possibly mixed flours. This is beyond unacceptable.
The lamb chops were a complete rip-off, priced at an outrageous $55 for what could only be described as a child's portion. Our friend, who flew in from out of state for this special dinner, had to fill up on three bread baskets because his meal was so minuscule. This is supposed to be a high-end restaurant, but serving such tiny portions at that price is nothing short of a scam.
Then came the chicken dish--if you can even call it that. It was absolutely disgusting. The chicken was tough, flavorless, and had no color at all, like it had been boiled and then slapped onto the plate. To add insult to injury, it didn't even come with everything the menu promised. Despite the menu claiming that you can return a dish if you don't like it, the chef and owner had the audacity to try and charge us 50% of the cost when we sent it back. And we had barely touched it--just one bite!
When I asked to speak with the owner, he came over with an immediate attitude, standing behind me and demandingly said, "What's going on?" His aggressive tone and arrogant demeanor were shocking. I had to confirm he was the owner (Pietro) before he begrudgingly moved to the side of the table, where I explained the issues with the chicken. He dismissively told me that "most restaurants charge 50% when you send something back because you don't like it." Which, in the rare cases I send something back, that has NEVER even been suggested, it's always taken off the bill. It wasn't just that we didn't like it--the dish was unfit for consumption. After a lot of arguing, he finally removed the chicken from the bill but not without calling us rude for sending it back.
This entitled, condescending attitude pushed me to finally tell him about the other disasters on our table. I had initially planned to keep my complaints to myself, but his behavior was so offensive that I couldn't stay silent.
The night was supposed to be a special occasion, with friends and family traveling from out of state and even out of the country to be there. Instead, it was a humiliating and frustrating experience. Our friend who ordered the chicken left the dinner early to grab food from ***Papa Feta before they closed--which, by the way, has AMAZING Mediterranean food that I highly recommend. I've never had a bad experience there; it's family-owned, with good quality food and service.***
To top it all off, on a Friday night, this place only had two other parties dining in, and now I know why. This restaurant offers subpar food, dishonest practices, and an owner who clearly doesn't care about his customers.
Do yourself a favor and stay far away from this place. It's not worth the risk to your health, your wallet, or your special occasion.