Larry I.
Yelp
I am really of mixed emotions writing this review. I didn't want to write it initially, but was pretty ticked off when I first wrote it. After an intervention by the owner things worked out fairly well.
After two days of eating Thanksgiving leftovers I decided to order from this new restaurant. The good news is that the food that actually was delivered was tasty and well prepared. The bad news is that only a portion of my meal was delivered.
I ordered the mixed platter, that comes with three meats, chicken, shrimp and oxtail. It also comes with a vegetable. In my instance the vegetable I ordered was spinach. When we opened the bag upon delivery, we discovered only two of the meat dishes were in the bag and there was no spinach.
The initial response was denial, and saying everything had been delivered. I knew that was not the case because I was looking directly at my meal.
Later that evening, after reading my initial review, the owner of the restaurant offered to replace the missing items. I appreciate her for doing the right thing. She and the young woman who answered the phone when I called to complain clearly understand customer relations.
I very much appreciate the owner acknowledging the mistake and offering to correct it. By the time I saw her offer, however, it was too late for our dinner and, candidly, I didn't want to bother her or cause a new restaurant owner additional expense. I'll order again in the future and maybe get to taste the oxtails and spinach then....
