Daniella E.
Yelp
I have been coming to Tulsi since it first opened in Westwood as I live a couple blocks away and I love Indian food especially in this casual setting with menu choices that are suitable for one person.
I ordered one combo meal for myself off of your website with a pick up time to 5:38 As parking is limited outside, I waited in my car until 5:38 and no earlier came inside the restaurant.. my food was not ready.
As I asked why my food wasn't ready, I was told I was waiting for Bread. Naan bread. Simple you would think. This should have been made when the food was being made, as by the way, I chef of a restaurant and have a successful catering company and I understand how kitchens work, I know that these curries are premade. And so when my order was being made 'warmed up'. the bread should've been freshly made at the same time since my pick up time was a whole 30 minutes after I made the order.
A Whole 15 minutes later, as I timed it and asked for a refund so I could leave as my meter was up, and I did not want to get a ticket, and this was ridiculous, waiting this long for bread, at this point, I don't even want the food anymore because it should've been ready when I got there. It's a simple order and the restaurant was not busy, and there was no large pick up orders at the same time, I saw the computer.. basically, there was no reason for this major delay, besides incompetence of one of the chefs, and I feel the lack of responsibility and concern for the server to deal with this. As my food was ready, and the bread was not, she should have rushed the bread order when I got there, I shouldn't of had to wait that long watching other people get food and bread. Finally I got my food after wanting to leave and wanting a refund. I was extremely frustrated when I left, rushing back to my car, praying that I don't have a ticket.
Now, as I got home, I would have not. I've been disappointed if the food had made up for the terrible service, however, my kofta was extremely soggy mushy gross and filled very low like half the usual portion, my eggplant had no eggplant in it, just oily sauce, and my bread somehow after waiting all that time still doughy and undercooked. I didn't eat it. What a waste! Time, energy and money. Wasted.
I know everybody has a bad day, but this was not a bad day. This was carelessness and lack of urgency by the chefs and sever. Also, I asked for a refund and I wanted to leave, I honestly just should've gotten my refund if the cashier LISTENED to me that I could not wait as I would've been happier getting my money back instead of getting and anxious waiting for so long to receive this disappointing food
To top it off, I ordered a mango lassi that they were out of so I got a berry lassi which was nowhere near as good and taste of much thinner, and watered down than the usual. I saw the server, shaking it up before she gave it to me, and I don't know if she got the proportions offer some thing, but it was not good, and I drank it in 3 sips because it was so thin.
What's to have me come back this place with my friends when there are so many good Indian places in the neighborhood? if I'm gonna wait that long for Indian food, I might as well be at an Indian restaurant like India Oven on whilshire.