Ugly Mugs Coffee and Tea

I love this place! Been here quite a few times now and it's Great every time! Great place to come for that coffee shop vibe. Dining area and outside seating if you just want to sit and hang or chat with a mate, and wifi if you wanna jam on your laptop or phone. The breakfast menu is unique and tasty. They have some great drink options, highly recommend the Black bear and the Hoodie, the Seasonal Chaider is really good too for that Fall vibe in your drink. The team is always friendly and great and the drinks always top notch.

Very nice café with a variety of drinks. It’s a cute little spot with outdoor seating — perfect for relaxing and enjoying a drink.

Absolutely amazing coffee!!! Their seasonal options are flavorful and hit the profiles. Every seat was filled, which shows how great and popular this place is. They have 20 oz sizes available for iced style coffees, which, for me is a huge plus. Can't go wrong giving this place a try.

This coffee shop is what I’d consider an original Nashville OG staple. It was in existence far before Nashville became what the new comers know it as today. It has the grit, unapologetic charm, and normality that once was the lifeblood of Nashville. It’s not trendy, it doesn’t have shiplap, it doesn’t have the most incredible decor, but that’s what makes it a gem. If you know, you know. When I visit Ugly Mugs, I return to a time Nashville once was. Local, unique.

Ordered a breakfast sandwich and there was a piece of paper inside of it (like the wax paper that separates pieces of deli cheese). Really gross and disappointing after waiting 25 min for food. Other than that the coffee and pastries are decent.

This spot was really cool and the staff were super friendly! The only problem is that I didn’t like my coffee very much. I think I may not be a personal fan of the brew of espresso, but I find that coffee is a personal preference. The bagels were delicious and I’d recommend going here to chill.

Super cool place with great friendly staff and a chill vibe! They offer very great latte flavors which not many places offer. I got the black bear latte with oat milk and love the blackberry flavor which I’ve never had in a latte. I asked if they did latte art and they were very accommodating to do their best. The atmosphere is very clean, modern and the music is very chill. This is a great place to hang out or get some work done. If you’re looking for fancy lattes with a great vibe then this is the place for you!

My first time in the coffee shop and it was a delicious experience in both the coffee and the service. I explained my sweet coffee preference and current sleepy condition and the beautiful tall man behind the counter served up a delicious and potent concoction for me, a yummy iced Hoodie Latte. There was a wait line to the door but it moved along steadily. With seating inside and outside among plants, trees and sunlight, the vibe at Ugly Mugs is bohemian chill, mellow, relaxed. Bring your spiritual advisor with you and enjoy a coffee, a hot sandwich and some enlightenment. Thank you, guys. Love and peace.

Ugly Mugs has been at this location for the entire 8 years that I have lived in Nashville and it still feels like a place that the locals can go and have a home in the bustling east Nashville. The environment is welcoming and calm with plenty of seating. Their coffee is delicious with many seasonal flavors, however the bagel sandwich stole the show.

I've been to ugly mugs a few times. My complaint is they are very inconsistent. I could order the same thing 10 times and 5/10 could be amazing and 5/10 could taste like steamed water. Unfortunately, my most recent coffee order looked beautiful but tasted like water. I'm not sure what went wrong.

Ugly Mugs is a cute little cafe in a great location. I went mid-morning in a Friday and it was absolutely slammed, I had to wait to find somewhere to sit. Lots of people working or studying. I ordered the Hoodie hot with oat milk and it was delicious. I also had the egg bites and they were so so. A couple stars deducted because they were out of almost all bakery items by 11am, and for the lack of mugs! (Ugly or not). All of the coffee was being given out in to-go cups. I even specifically requested a mug and I was told they were out, although I did notice a bin full of the discarded dirty ones yet to be washed. Given how busy it was they should be on top of the dish washing. I think all hot coffee should be in mugs unless requested to be to-go, especially given the name!

My friends and I got brunch in the plaza and were pleasantly surprised to find a coffee shop right there too. I ordered the Iced Lavender Latte with oat milk and it was pretty good. My latte was delicious, creamy, and tasted really nice with the lavender. Wait time wasn't too long. There was actually some kind of hold up, like one cashier's ipad wasn't working properly but they prepared my drink really quick. This place was packed, but the ambiance was very cozy and cool. I could see why this place was popular. I'd love to come back again soon.

I always have a great time at Ugly Mugs. The lavender latte is to die for, the blackbear is also delicious! Nice seating both indoors and out, free off street parking, and WiFi. Great spot to visit for a remote work day!

Great coffee and bagel options! Seems like a cute place inside to work and spend a few hours. Iced Fire inside: 4.5/5 one of their seasonal drinks, marshmallow sweetness balanced with the smokey oak Cabin in the woods: 3.5/5 bit too much herbiness from the rosemary but the maple was good Bacon egg and cheese bagel: 4.5/5 solid bagel no complaints Service was nice but it can take a minute, would recommend coming if you're in no rush. Love the mugs wallpaper though ironically no one had any mugs

Came back again this morning and here we go again! Had to listen to grey haired mask guy complain about schedule making, inventory, new ownership. All while the line piled up and everyone waited. Coffee shops are where people start their days. Nobody wants your poor attitude rubbing on them. After my last review: ownership messaged me direct and focused on asking me to remove the photo my review. Not to take accountability and apologize, but instead to make excuses. If this is how the new ownership chooses to operate I'll choose to review it.

Food was pretty good and the coffee was tasty! Pricing is about average for a coffee shop. The place was packed on a Tuesday morning with lots of students/people working remotely, but we were able to find seating.

she hulk is an ube, coconut, and vanilla matcha -- it's as tasty as it looks! ugly mugs gets their ingredients from many small local businesses which is a huge plus. very family and dog friendly!

My fav coffee shop in East Nashville to get some work done or meetup with friends. Only drawback is they close so early!

Such a cozy space in the heart of east nashville. The coffee is very good and they always have fun specials. Its a busy spot but there is plenty of seating so you'll usually get lucky with a table if you wait long enough.

Drinks were delicious but maybe I missed the ugly mugs? Didn't see a mug in sight and everyone (including myself) who was sitting in the establishment was given a to-go cup. I ordered the avocado toast and was disappointed. It was the thinnest spread I had ever seen. Barely half an avocado was used. Not worth the $10. It was a great place to work and you could tell there were regulars. It just wasn't what I was expecting in kind of a "eh" way.

My experience with this coffee shop is good. Nice place to hangout. Their barista are good. They take time to make good drink and add fun with coffee art.

Coffee was pretty good. We got the hoodie which is subtly sweet, so if you like sweet coffee/lattes this wouldn't be the place to get one. They should be ashamed for this so-called avocado toast. Lol Wasn't even worth eating. I threw it out.

Love this spot in East Nashville. Great ambience and outdoor seating area. Interesting drinks and flavors to try. The Red Dragon gochuchang coffee tasted like spicy coffee. You can work/read here but there's some conversation noise.

Cute coffee shop, with lots of seating. Enjoyed their coffee and food! Thankful that they had gluten free bread!

Nashville, Tn. All I wanted for breakfast was a latte and a bowl of granola. Ugly Mugs had both. The latte was mild tasting, I like them a bit stronger but it packed a good buzz. The granola was a home made version with berries and was excellent. Unfortunately it took the person preparing it almost 30 minutes to bring it out to our table. By then my coffee was finished and I needed to head for the airport. Apparently there is only one person cooking and serving breakfast for a jammed pack breakfast crowd. What's up with that?

Quick service. Great co-working space, although it is pretty crowded. Amazing latte! I do wish the prices were cheaper, but hey this is inflation.

Okay, so this place should get five stars simply because of the name. And, just for the record, they do have lots of ugly mugs for you to us. Plus, good coffee. Excellent food. Lots of seating. Big thumbs up!

I ordered the She-Hulk with whole milk (don't judge). I loved the two guys behind the counter who were reassuring it was all good to get those delicious creamy calories in with whole milk. I had mentioned it really wasn't good for my tummy but I prefer the taste over the alternatives (they offer oat too). And it was worth it for this delicious Ube-matcha latte. I'd love to definitely one back to Ugly Cups. I love a cafe where the baristas talk to you other than just take your order and payment. You get a good warm atmosphere with your drink and makes you want to stay. The cashier had also apologized for the wait - it really wasn't that bad. Some other cafe baristas are maybe either too busy to have a convo or they don't like their job all that much to care. I've been to many cafes and Ugly Mugs stands out in their warm reception.

This place was a great find! Originally stopped to get baked goods from five daughters and came here for coffee as it was nearby. The food and coffee here was very good.

Pretty chill spot to remote work. Popular than I expected but luckily found a spot to work from. I got the hoodie latte cold and it was pretty good just visiting Nashville or else this could have been my regular. Plenty parking spot which was a plus! Definitely recommend trying.

Favorite coffee shop in Nashville. Plain and simple. Friendly staff. New seasonal drinks. Cozy. Never had an issue here. It is consistently a lovely place to be.

Coffee is always good but you know what isn't? The girl with short greenish blue hair. Always rude always moping about, get it together. I sympathize with dealing with people and I understand they can be rude and a lot, but every time I am here and she is , it's the same exact thing acting like Eeyore being miserable.

Definitely a chill relaxing indoor vibe to hang / work from if you're remote in the area. Service felt slightly off-putting or uninterested, but not necessarily unfriendly either, so maybe that's how they want it to feel? I ordered the Hoodie hot with oat milk, and unfortunately it wasn't drinkable for the first 20 minutes or so because of how hot it was. Potentially burned the milk, so not the best coffee I had had during my visit.

How wonderful would it be to have an Ugly Mugs Coffee & Tea here in San Antonio!? We dropped in early Sunday morning and were absolutely taken aback. The atmosphere is overwhelmingly friendly. Ambiance was perfect. I highly recommend ordering the She-Hulk, the drink was incredibly delicious and refreshing. You can definitely taste the coconut infused flavor throughout the whole drink! The presentation was also beautiful. We enjoyed sitting out on the lawn patio with our coffee drinks. WE LOVED THIS PLACE.

This place is super cute! Stopped by here for a job interview and the baristas commiserated with me and made me a kickass dirty chai. Anyways, I got the job and the coffee/tea here is phenomenal.

This is a bumping spot on a weekday morning. We came by during pride week, and got their specialty ube latte. They need to consider adding this to their regular menu, because it was amazing. The ube flavor was so strong, and well balanced with espresso. The space is ideal for people working, studying, or hanging out. They have a bunch of small tables, and several family style tables. Plenty of outlets, definitely a place to stay and hang for awhile.

I ordered a box of coffee for an event and it wasn't ready at the scheduled pick up time, resulting in unnecessary stress and I was then running late to the event. I chose this coffee shop because of its convenience in location to the event. I won't be ordering this service again. With the tip (I had to prepay), it was $30 for a box of coffee that serves 12. Not worth it.

Super cool place with great friendly staff and a chill vibe! They offer very great latte flavors which not many places offer. I got the black bear latte with oat milk and love the blackberry flavor which I've never had in a latte. I asked if they did latte art and they were very accommodating to do their best. The atmosphere is very clean, modern and the music is very chill. This is a great place to hang out or get some work done. If you're looking for fancy lattes with a great vibe then this is the place for you!

Best latte in nashville! Wonderful service and atmosphere. I go here several times per week.

Good coffee and it seemed like they also had some yummy looking menu items! I popped in for a coffee after grabbing donuts at another spot, and I was still tempted to snag a treat at Ugly Mugs as well! Next time...

Honestly, the sugar free, half oat, half whole milk latte I just finished is THE BEST in terms of real quality flavor! I frequent ONLY organic coffee shops and those that use locally grown ingredients. This place is as good as those that Ive visited bc of the taste of the coffee & the courteousness of the staff. Particularly must I recognize "JOSIAH" who answered my questions, completed my order, and extended exceptional customer service to me like no other! As a Marylander visiting Nashville, I was surprised. Josiah, the host/cashier, exceeded my expectations in his customer service. I really appreciated his genuine response to my Christmas greeting. The egg and bacon on wheat bagel that I ordered tasted so fresh and was light and satisfying. Indeed, I enjoyed my food and drink. I pray that all who work here and all who visit and myself as well receive the Light of the Holy Spirit, the Truth that is JESUS CHRIST, and the graces to follow the path of righteousness and to avoid sinfulness. Amen Merry Christmas to all! Amen

Awesome coffee spot! Liked it so much went back in for another coffee and a bag to take home! Great drip and cappuccino. Would definitely stop again...very busy but nice assortment of tables inside and out.

Love this place. Great items and kind staff. The environment is top notch too. Try the lavender matcha if you go!

A coffee date with brought me here. She wanted something low key (no food, just coffee) on the East Nashville side of town. I'm not proficient in knowing the establishments in this area, so a quick Google search landed me on a couple destinations. It's a given I like to eat so I wanted a place that had a decent food menu. And thus, Ugly Mugs Coffee & Tea was chosen over all the others in the area (the Yelp rating helped too of course). I really like the atmosphere/area where Ugly Mugs is located. There's ample parking, tons of seating indoors & outdoors. It's very open and a lot of people bring their dogs here. One thing to note though, dogs aren't allowed inside so what a lot of dog owners did was tie their dogs to the step railing, a table, or had someone watch their dog outside while their orders were placed. I of course love dogs, so while I was waiting, I got to pet a couple of them. My date arrived and we ended up both ordering the same thing, a Iced Vanilla Latte. I only drink iced coffees or lattes (it's a recent thing since I never ventured beyond Starbucks Frappucinos), so I'm not well-versed in all the intricacies of the coffee world. What I do know is an iced latte is quite different than iced coffees. I prefer the iced latte because it's milk-based with a small amount of coffee. Technically a latte has a 1:8 coffee-to-milk ratio but the real reason I like them is because it's cold and refreshing in hot summer weather and it's milky (which I like). The milk makes it "fatty" with subtle sweet notes. I don't like my iced coffees/lattes overly sweet, so it was actually a perfect amount of sweetness and tasted plain delicious. The food options here are plentiful. For breakfast, they have various bagel sandwiches, open-faced bagels, yogurt parfait, fruit, granola, & oatmeal. They do have a decent lunch menu too for those of you wondering. I really debated on getting food but in the end I just got the latte because I didn't want to be the only one scarfing my face down with food. First impressions are everything, you know? We sat outside, enjoyed each other's company, the weather, & the iced lattes. If this date turns into more dates, then I have Ugly Mugs to thank for that.

Really great little cafe, they have fun seasonal drinks and their food menu is expanding! I love the service there, the baristas are very chill and give good suggestions. Can get busy on weekends so go early if you want a seat!

Such a fun coffee spot with excellent coffee. I tried the Beyond The Pines and it was so good.

I stopped by this coffee shop on a recent visit to Nashville. I grabbed some donuts from a well-loved place next door, but wasn't thrilled with their coffee offerings. I was happy to pop in here instead! It has a warm, friendly vibe and the workers were so lovely. They recently had an ube latte on the menu, and though it was no longer offered, they found some syrup in the back and made me one. It was amazing and now I'm feeling sorry I don't live in Nashville... otherwise I'd be a regular customer.

Visiting Nashville, I was told to check out this place and glad I did! I ordered their lavender latte and the lox bagel

I have never had a bad experience here! The coffee is incredible, they are efficient and there is always a line out there door. The pastries are wonderful and fresh daily! Great spot to study, work, or have a cute coffee date!

Trying to start our day off with a different coffee/breakfast house each day - day two we had picked out Ugly Mugs. Couldn't have been happier with our choice. They had done an amazing job of separating the tables and keeping guidelines or social distancing. Employees were all really friendly and wearing masks properly....also, met a fellow Oregonian working behind the counter that actually knew the town I grew up in. Coffee and steamer came out first. My wife enjoyed her coffee here a lot. My steamer (Blackberry) was probably the best I've ever had. They apologized for the wait, but they weren't happy with how the steamer turned out and they added vanilla to make it work better - great add! Food was really good and my wife said that if she ever hosts a brunch she will be doing bagels with cream cheese, strawberries and balsamic glaze .... it was really good! Great location and cool vibe. Employees were awesome! We'd come back here again.

Wonderfully kind staff, delicious and unpretentious drinks, and a wonderful relaxed vibe. The shop is lively with the chatter and laughter of the baristas and people in the shop. When they are busy it can take a minute to get your drink, but worth it for the quality and the vibe. Such a wonderful local spot. Absolutely adore it. If you want a pretentious drink, go to Barista Parlor. If you want a quick drink, go to Starbucks. If you want a warm interaction and good coffee, go to ugly mugs.

You ever seen how hot my wife is? Probably not. I like to keep that sexy woman pretty closed off to the world, lest she be discovered and flocked to by the nations to gaze at her wonder of beauty. Although the coffee wasn't nearly as hot as my wife, it was served absolutely piping (if this were Christmas, all 9 pipers would be piping for sure). The taste was pretty good, but I didn't feel like I was taken on a journey. There's always a large part of me that enjoys being whisked away to a large wood where my my mind and tastebuds can explore the wonders of what I just beheld. In this scenario, I felt like the coffee was good, but I was just dropped at a park with a bucket of sand. I'm not even sure what I do with the sand, but it was there. My wife did love the croissant and her drink, so with all of that in mind, I'd love to give this place a 3.5 stars, but I'll round up. *Update* They spelled my wife's name wrong on her mug. That's enough for us to round down.

Great coffee and customer service. We even bought a sweatshirt! Love and appreciate the upbeat, friendly vibe.

Cute coffee joint with lots of indoor and outdoor seating (even in the covid era). Music is pretty good for studying and conversations are kept low most of the time. Ordered an iced latte and felt like the coffee was fairly weak compared to other places I've been in the past month. Will definitely be back for the environment, but feel like you can find a better beverage elsewhere!

Love this coffee shop! Great brewed coffee and their lattes are superb too. My fave is the black bear latte (iced) and the blackberry syrup hits just right. Good sized dining room with plenty of tables perfect for working or lounging.

Was fairly offended to see the bagels and lox breakfast sandwich named "The Chosen One" especially with what is currently going on. I ordered it as bagels and lox and then it came out on two pieces of toast rather than an everything bagel. Place stinks.

UPDATE from June 11th, 2021: Although I haven't heard from the owner or a manager, Ugly Mugs has redeemed itself to five-star status after this afternoon's experience! I went in just now to order an iced chai, and all three baristas were very welcoming of my vested service dog. One even asked if he could have a little cup of peanut butter, which he was super pumped about of course. I therefore decided to thank them for being so inclusive and told them how I had the exact opposite experience at Greko Greek Foods on Gallatin in East Nashville last night. Not only did they empathize, they refused to let me pay for my iced chai even though I insisted. I hope Ugly Mugs takes this update and my original review as an opportunity to have these three baristas along with the other great ones train the two with whom I had bad experiences. As well as all new employees! Original review from June 7th: I've lived in Nashville for six years now and come to Ugly Mugs on and off the entire time. Lately, I've moved much closer and have been here nearly every weekday for about six weeks. I do work and either sit outside or inside buying drinks and food throughout the day to support the business and do my part! The vast majority of employees have been very accepting of my registered service dog. They know him by name and one barista, Mallory, even gave him a little container of peanut butter one day, which he loved! And followed my dog's hashtag on Instagram. However, this morning I was awkwardly approached by someone I didn't recognize, and it wasn't clear he worked here. I thought he might be a fellow patron, who was curious or saying he liked my dog. Instead, he asked if my dog was trained to perform a service for me, to which I said yes. To which I then nicely asked if he worked here, considering I didn't recognize him, and it wasn't clear he was an employee. He then repeated his question, which was when I asked if he wanted to see my dog's ID conveniently attached to his padded leash handle. And he responded he didn't need to see it, and that he just needed to know if my dog was trained to perform a service for me. (From what I could tell, he's the owner. A middle-aged guy with dark hair not wearing an apron or behind the counter.) I would like to clarify that by federal law, my service dog doesn't have to wear a vest or collar showing he's registered. But I always have his vest on when inside businesses or government buildings to make things smoother for us. One would think the vest and jangling metal tag clearly labeled 'service dog' would be enough of a tip. Or the official ID dangling from his leash handle, or my dog's extremely well-behaved demeanor. (For example, whenever I order, he lays down while we wait in line as he is now while I'm working.) I normally wouldn't write a review pointing this out, but about four weeks ago, another new Ugly Mugs employee approached me and promptly told me that my service dog was not welcome here although he was behaving amazingly and wearing his service dog collar, and I was wearing his clearly-labeled ID on a lanyard around my neck. If Ugly Mugs is truly as welcoming as they purport to be to all races, genders and sexualities and welcome service dogs as posted at the entrance, this coffee shop clearly has some work to do. Whether I'm an every day customer or just in for one visit, patrons with service dogs deserve to feel welcome! Especially when they make it abundantly clear they have a service dog. Ugly Mugs: Please do some training around service animals and use your powers of observation. If needing to ask for clarification, please don't make it awkward. This second bad experience with employees who don't recognize me and aren't as friendly and customer service-oriented as nearly everyone else who works here has left a really bad taste in my mouth. And is making me consider going elsewhere to spend my hard-earned money. I'm giving two stars versus one, because I love the vibe here aside from these two employees. Everyone else is super nice and welcoming, and I love the other regulars. I hope to continue coming here but definitely won't be if this happens again. Edit: I would like to add that in the hour since I wrote this review, two more, unlabeled dogs have been in, and the guy now standing behind the counter hasn't hassled either of those two patrons. I wonder if it has to do with the face that they both grabbed food and drinks and left, and I'm working on my laptop while charging it before going outside for a bit and ordering something else. No matter, as service dogs are allowed to stay inside with their guardians.