Jennifer B.
Yelp
By far, the worst service I've encountered in recent memory.
For the record: I rarely give 1 star reviews, and when I do, it's because the run was just that bad. Unfortunately, this is one of those rare occasions.
Made a reservation for 4 (plus an 8month old) for outdoor seating. We were all excited because the DineLA menu not only looked good, it was a bargain for what they're offering.
Our reservation was for opening hour (mainly because I wanted to avoid a wait) and got there about five minutes early. We hung out at the car until maybe 2-3 minutes to tee time. Made the walk to the front door and waited for service.
Nobody was up front. I did see a couple of kitchen staff talking amongst themselves. Took them a moment to notice my party (along with another) and appeared a teenee bit frazzled as they searched for the host.
Then here she comes - Ari (if that is, in fact, her name - I saw a few mentions of Mari in the reviews, possibly the same person) struttin' her way to the check-in counter like she was on a catwalk.
Walks by me, goes inside the counter, walked back out, disappeared.
No acknowledgement.
Eh, we were early.
She comes back, walked by me again, still nothing. I looked behind at my Mom and niece - who witnessed the whole thing - and Mom softly comments with "It's like we don't exist."
[M]Ari heard it and clapped back with, "We open at 11am, give me a minute."
It was 10:59.43. (Yeah, I have one of those watches that tells time down to the second.) Sure. Fault us for being there seconds too early, we'll take the hit for that.
My instincts were screaming for us to leave because nothing is worth THAT rudeness.
But Mom said, "We're already here. They have good reviews. Let's give them a try."
I walked away for a few seconds to decompress. Came back a moment later and she calls my name. "Is everyone in your party here?"
"Yes."
Still no welcome greet, which is fine since we're beyond that at this point,
And she proceeds to seat us inside. Never mind my request for outdoor seating. Didn't want to complicate things further, so I let it be.
We all opted for the DineLA menu: 3 orders of Uni truffle and one yuzu pepperoni pastas. 2 orders of soup and 2 orders of garlic bread. Salad all around. Also had to try the burrata Caprese.
UNICO SALAD: Fresh vege, really good added crunch and texture from the panko, but a little light on the seasoning. Good palate cleanser, though.
GARLIC BREAD: This was perfect! Grilled with a light char, perfect amount of garlic taste and aroma, perfect seasoning.
BURRATA CAPRESE: Like the garlic bread, also perfect. Combining basil, cherry tomatoes, burrata and dabs of seasoned olive oil in one bite... yum!
UNI TRUFFLE: There was that initial aroma of truffle, light as it was, that eventually dissipated the more bites I took. Noodles were cooked perfect, but overall underwhelming.
I got to try Hubbers' yuzu pepperoncini pasta. Had a slight kick, but delicious. Tried the cauliflower soup - not for me. But the rest of my party liked it.
FOOD: 3. Not great, but good.
SERVICE: In the negative/red because of the initial interaction with [M]Ari. But wait.. THERE's MORE!
1) At delivery of our food, we asked her what a wafu sauce is. She responds so blandly with, "It's soy sauce." Walks away. Okay...?
2) She never checked on us the whole time, but she was oh, so good at it with the table next to us making sure they were happy. I was bothered enough with the experience that I didn't really enjoy my meal - one can say it simply left a bad taste. Couldn't even get through half my plate.
3) The ultimate straw that broke the camel's back. Another helped clear our tables, and although she was sweet, it was very little interaction. Asked her for the tab twice that never came. We were on a time crunch so I went up to the counter to pay there. Mom, niece and her 8month old began making their way back to the car. [M]Ari sees me, walks by me and places the POS apparatus on our table - where my husband was seated still. Took a deep breath, walked back to the table, paid the tab, left. I couldn't get out of there fast enough.
VALUE: 3.
PARKING: Private lot located at the back. Be mindful of signs, some spaces are not for this place.
OVERALL: 1.5.
[M]Ari made it clear from the very beginning we are not to be served well. It didn't feel good leaving $0 tip (obviously due to dreadful service, which, by the way, I haven't done in decades) but there's no one to blame here but her.
MANAGEMENT: I saw you have surveillance cameras. If you need verification, just review your footage.
ONE. AND. DONE.