Urban Crust

Nice. The bread and dipping sauces were enough to come back! The pizzas looked and smelled great. I had their salad with chicken. All gone! Well made. The 4 stars comes from my wife not getting her order. The waitress got confused, I guess.

Ok… Hands down best pizza experience in my life! Starting with the location, downtown brick and cobblestone surround, three story building. You enter and there is a bustling elegant but old vibe, smells are enticing and make your mouth water, they have a bar on bottom floor, with good seating, then you walk up to second floor where they have elegant tables and a separate room for groups, then the third floor with a rooftop view of downtown, surrounded with the cutest flower bed. The pizza is amazing, delicious, perfect undercarriage, amazing mozzarella, and great combination of ingredients. Excellent relaxing vibe, really good waiting staff, I’d recommend a thousand times.

The food was fresh and delicious!! The staff did a great job with our 10-person group. Food came out quick and the flavors were on point. Make sure to check out the seasonal menu. The summer salad was so satisfying

We've been going to Urban Crust for years. The wood fired pizza is always excellent and well as the appetizers and service. They always start us with free bread which is served with a side of olive tapenade and a tomato sauce. The olive tapenade on bread is excellent. Today we followed that with Wood Fired Bocconcini Mushrooms which are a must for mushroom and truffle lovers. You can't go wrong with the pizza. We've always built our own. There wood fired build your own pizza is unique in that it's not first covered with tomato sauce first. Instead, I believe, they cover the crust with olive oil then add the fresh toppings. Today we added Italian Sausage (which is from Tony's in Dallas) as well as peperoni and olives. The 12" pizza was plenty for the two of us. Pizza isn't a household staple, but when we do want pizza, Urban Crust is an easy decision.

March 2025 First review after many wonderful visits. Love this downtown Plano Italian pizza place. Great food and fabulous vibe restaurant setting. Fresh brick oven pizza is a must try. The complimentary bread is a very special touch while seated. Recommended highly and will definitely return.

What a great experience! I love the downtown vibe and this place fits in well. I am impressed by the food and the portion size. I want to go back to try some of the other pizza selections. I had the sirloin blue cheese one and it was fantastic! One dessert will feed a house of people. Very nice. If there is no seating on the bottom two floors, head upstairs for open seating.

I really loved this place. It hit all the marks of what makes a great restaurant. 1) Their pizza is absolutely out of this world, this is going to be the best crust of a pizza I have ever had in my many years on this earth. 2) For as busy as the restaurant was, the weight staff was on point and was extremely friendly throughout our dinner. 3) A very cool atmosphere in downtown Plano. It is two levels and there is a third level that has a rooftop bar, which I have not gone to yet, but plan to. This will definitely be a place I’ll be going to frequently in the future.

We ordered carry out and when I saw the total I was a little taken aback but once we picked up our food I was very happy. These are large 12 inch pizzas and very filling. The toppings are delicious and fresh. Our order was ready faster than we expected too. I had the Shea’s Eastside and husband had sausage and onion.

Bret was amazing! He made our Galentine's Day extra special. He was well versed in the vegan. Options for me and provided us with top notch service. This is the ideal spot for lunch or dinner. The decor here is nice too. The food is great but the service is my favorite part of visiting.

We loved Urban Crust. Phenomenal toppings, flavors - and great crust! But today something in the crust changed. It had a bland kind of heavy breadiness to it. It was less flavorful, and reminded me of communion bread. The toppings are always top notch. Today we tried sautéed onions, which were delicious and slightly sweet. But I really hope the crust bounces back and isn't so dense. Service was good; the rooftop is always a great place to sit.

The two stars are for: 1. The food. We had the Quattro Formaggi, Urban Amore, as well as our own pepperoni and sausage. They were all delicious! 2. The lovely bartending and bus staff, who provided great service. Unfortunately, our main server soured the entire experience. He started off by greeting our group with a blank stare. He might've checked on us twice the entire time we were there, and whenever we requested anything (condiments, to-go containers), he answered abruptly and rudely. There were only four of us, so we didn't think ourselves to be too much to handle as a table. We also tried to give him the benefit of the doubt and thought he might be having a bad day, but we saw him smiling and chatting with all of the other tables. He even walked around and offered fresh Parmesan cheese to everyone else but us. Needless to say, this was quite off-putting, and one of my friends was so uncomfortable that we left right after paying the bill. Was he simply being rude or was there underlying context (we were the only Asians in an otherwise Caucasian room)? You be the judge. My friends from out of town are visiting next month, and I was considering taking them here. However, I'd hate for their experience to be similar to this one. The server in question was a tall male with chin-length hair. I hope management speaks to him about this, because it is not okay to treat your customers (or anyone, really) this way.

Our go to for cold drinks and good food. Loved the June salad special and crispy calamari. Staff are attentive.

Great pizza! Great service! Nice location! Be prepared to wait. This is not fast food. Everything was great from beginning to end.

Have been going here and taking friends at least 3 times a month. Today we went, ordered a margarita pizza and added pepperoni and mushrooms. Total was $21... plus drinks and $10 salad. Salad was small but good, as usual. But service was slllowww. When pizza finally arrived, this was what it looked like. Basically 1.5 mushrooms and 2 pepperoni per slice IF lucky Asked for manager. Sat waiting until about 9 min later (now pizza is cold) so she could see the problem. Soooo she argues for a bit, then I show her the picture I've taken of the two slices my husband had on his plate. Then she said, "Ok. I take care of this". Ok really? "How"??? When we got the bill she took half off the pizza yet she walked off with two large slices, "to show the kitchen". Hey thanks, Adrian!

Coming back here again, the food is as fresh and great as ever along with exceptional service! Love the pizza dough with marinara and olive oil they give, and this time we ordered a custom pizza with pepperoni and Italian sausage and the Urban Amore, with the wood fired bocconcini as an appetizer. The appetizer was really nice, mushrooms baked in truffle oil with a generous helping of cheese! Really tasty and fresh, though it is a little pricey. The custom pizza was great as always, ingredients always taste fresh and you can definitely taste the char from the oven. Crusts are thin and delicious, I always really like their pizzas. The Urban Amore is a sweeter pizza with fig jam, prosciutto, and goat cheese(?) topped with arugula. I overall liked the flavors, but I feel the cheese was very strong and sharp, it covered the complementary flavors of the sweet fig and salty prosciutto. I probably will just stick with their custom pizzas instead. Valentina was our server and she was awesome! Super friendly with fast and great service! I always come here for a fancier pizza that has great quality and service!

I enjoy coming here for happy hour. They do get quite busy especially weekends and around dinner. They started bringing out complimentary bread. As you can see from the photo, one piece was completely burnt so I was surprised they even served it, but it was still fine and I just didn't eat that piece. The pizza is amazing! A 16' pizza is $14.90 but to get additional toppings is a charge of $2.90 per topping, which I always add. You can also request Parmesan cheese for your pizza when it comes out. I got the frozen margarita for $4 during happy hour and draft beer for $5. If you're at the rooftop, you do have to go downstairs or use the elevator down to use the restroom. Great place and will come back!

Yum! Ambiance: A - we sat on the second floor in a cozy booth. We were close enough to the next table to have lively (fun) conversation, but we weren't sitting on top of them. Low light, comfy seating, and the options (3 levels) made for a nice evening. It appears the top level doesn't have a fully open patio (walled in). Service: A+ - I believe our server's name was Jenn (I hope that is correct). She was funny, kind, and attentive. No complaints! Food: A+ - We shared two apps, a pizza, and two different alcoholic drinks. The server recommended the drink of the month, and it did not miss. Everything was hot, fresh, and tasty. The entire menu sounds appetizing. Nothing we ordered was a miss. Good flavors! I'm looking forward to visiting the other two restaurants under the urban family.

Service is pretty good and atmosphere is nice, casual and lively. The pasta is little bland and not very special but the pizza is good. Some of the pizza options on the menu can be odd, so making your own pizza is definitely the way to go. Would go again, but only for the pizza not the pasta.

We had out of town guests in and needed to take them to the best pizza joint around. The wait was an hour but worth it. A walk around the area while we waited. Great night.

This place is in my rotation when I visit from California. If I dine in, rooftop is the best seat in the house and if I do take out, it goes relatively smoothly when I place a phone order. I love looking up the featured pizza of the month. My favorite was the Lockhart brisket with honey. They always keep it interesting and come up with some clever flavor combination. This time around, I got a Margherita pizza with pepperoni to share. The pizza was perfect and I was in and out. It cost $26 and was more than enough for 2 people to share. Highly recommend dining in and ordering drinks, but if you have to pickup, it never disappoints.

I was craving some pasta and decided to give this a try because it was close by. Came in on a Tuesday night and it was not that busy but there was definitely a few people there. There are 3 stories to this restaurant, so I would say it's pretty spacious and inviting. We choose to do roof top sitting, there is an inside and out side, we sat outside since it was a cool night. They have lights outside which made the atmosphere even better. The service was great, our server kept checking in on us and helping out with recommendations. My friend and I don't drink soda or alcohol, our server offered to make us any mocktail we wanted which was such a nice gesture. I'm sad I forgot to get her name. Food came out in a timely manner, I got the Linguine ai Gamberi and my friend got the Pasta Al Forno. Both were very delicious and good portions. I wasn't the biggest fan of starter bread which I believe was pizza crust and dipping sauces. But then again I'm also not the biggest pizza eater. I enjoyed being able to sit at the roof top for a little after dinner as well. Overall if you are looking to try a new pasta place I recommend this

This is a cute spot right next to my favorite pub (the fillmore). We were looking for solid pizza and we found it! Really pleased with what we ordered and the bread with tapenade and bruschetta was tasty too! The old fashioned was good, but not as good as next door at the fillmore. The strawberry rhubarb pie was decent but a little soggy. Would definitely go back for the pizza! Service was great too. Waiter was friendly and attentive. Love that this place had 2 upper floors with a separate bar area. Very modern feel. They even have an elevator so you don't have to take the stairs.

This was a fantastic experience by every standard! We came here for dinner and we're greeted Is conceited immediately. Immediately upon being seated we were asked what drinks we were wanting as our menus were being delivered. We were then delivered some of the most amazing bread I have been served at any restaurant everWe were then delivered some of the most amazing bread I have been served at any restaurant ever Along with some crushed olives and some red sauce. We ordered our pizzas And it took no more than 10 minutes for us to have the food on our table. What was delivered was some of the best pizza I have had in the Dallas airport worth area. The place has a really cool ambience too. It is in one of the original buildings of downtown plano and it is a 3 story restaurant. This was a great experience and I recommend them highly!

Urban Amore Pizza Not a bad pizza, but somehow fell flat for me. Crust is pretty good, prosciutto yummy. Just somehow not as good as I was hoping, and I can't quite pinpoint why! Totally willing to try another pie sometime.

Food was pretty good, service was poor. I had the black & bleu pizza. It was good but a bit oily. Our server, Elizabeth H., was the big downside to the evening. She was not very attentive, never smiled or was engaging in any way. Around 8:55pm, she was relentlessly hanging around our table and kept asking to take things off the table (dishes, etc.) It was so annoying and rude, someone in our party asked what time they closed. She answered "10pm but we're closing this section now." Very odd, extremely rude and off-putting. If I return, I would ask not to be put in a section that will be "closed early" and to avoid this waitress.

Went to an event and after all the walking we were hungry. Urban Crust was a great choice. We had the urban amore pizza which we all enjoyed. Server was really helpful and suggested a good kid meal option since Mac & cheese was not on the menu. Enjoyed the sangria as well.

Happy National Pizza day. Great pizza in downtown plano. Right off the rail on 15th street. Great brick oven gourmet pizza. For the pizza aficionado. Great service from Kai. Attentive, on top of the water refill, also hooked me up with a pizza crust refill with delicious olive and olive oil dipping sauce and marinara. My OG hang out spot when i was working for Apple.

Food was delicious. We ordered several of their signature pizzas. Our favorite was the one with chicken and caramelized onions. Wish I could remember the name.

The food was fantastic, best pizza we've had in a long time! Brett was a great server, we never had to ask for refills, food came quick, and he stopped by to check on us throughout the meal. Can't wait to go back.

We love this cozy pizza spot in downtown Plano. The service staff is top notch as is the quality of food and selection of beverages. I started with a nice glass of Cabernet to accompany the complimentary pizza crust, tomato spread and olive tapenade. We then split the chopped salad which was cool, crisp and delicious. After that we ordered a classic pizza with custom toppings of pepperoni, green olive and Jimmy's Italian sausage. Love that they give Jimmy's credit as we only buy our Italian sausage there as well. Best in DFW! After the tasty pizza, we enjoyed the tiramisu for dessert. A delightful way to end the meal.

"One of the best pizzas places I've ever been to!! Service was outstanding and all the waiters were very nice. They even described where the ingredients come from. My date and I had a wonderful time and created one of the best pizzas I've ever tasted! Great date idea if you are both able & willing to eat the same pizza! Recommend trying the truffle oil, buffalo mozzarella, and caramelized onions (Great combo ). They also have a roofing area that looked really cool (will probably go back to check it out). The multi-floor gives it an urban-style feel. Gotta try it out if in the Plano area!" --- That was my review for Urban Crust about a year ago when I went for the first time. A lot has changed since then: the date took is now my girlfriend, I have a new job as a Life Coach and I now like sparkling water! What hasn't changed is Marissa is a genuinely lovely person and Urban Crust is spectacular! Marissa and I have been wanting to go back for a while and it was well worth it! We were able to sit on the rooftop section which had a breathtaking view (recommend going in the evening before sundown for the best view). We enjoyed a few Moscow Mules this time: I ordered the pineapple and Marissa ordered the honeysuckle. They paired very well with the pizza! We decided to custom order again, this time with buffalo mozzarella, caramelized onions, mushrooms, chicken and truffle oil ()! The pizza was fantastically delicious! The server was utterly efficient and quick. The bread they bring out before the pizza is tremendously good and its pairing with tomato sauce and olive tapenade is quite nice! Will definitely come again! My now girlfriend, Marissa, had some wonderful insights she would care to share: "My boyfriend and I came here for dinner a couple weeks ago. We've been before but haven't written a review yet! This is my favorite pizza place by far and it's because all the ingredients are so fresh and great quality. This go around we built our own pizza which included chicken, mushrooms, caramelized onions, buffalo mozzarella, and truffle oil. It was sooooo yummy! I definitely recommend this combo! We also started off with a couple mules, one honeysuckle flavored, and one pineapple flavored. It was nice to sip on on the hot weather on the rooftop. Another reason I love this place is because of the pizza crust served as an appetizer along with a tomato's sauce and olive tapenade. It totally adds to the experience! I 100% recommend Urban Crust to anyone visiting Dallas! Until next time!"

Cold, rainy Friday review: There's a reason they're ranked #88 on pizza in the country! We arrived around 6pm. By the time we left at 7 there was a 2 hour wait! Upon entering the girl at front desk found us a 1/2 booth on the 2nd floor. Stairs! Steve was our server and he was terrific! Ordered the Urban Amore pizza. Delicious, thin crust, light and tasty! They brought us bread on being seated. Did I say the service was terrific? We split a vanilla cheesecake for dessert; delicious as well--don't know if they make it or get it from somewhere but it tasted like homemade. Light, fluffy, not too sweet. A wonderful first time at this restaurant. Will be back!

Great dinner ! Highly recommend the mussels appetizer! Loved the shrimp with gluten free pasta. Lauren was a wonderful server! Brava It was hot on the second floor but enjoyed our dinner. Thank you!!!

Pizza is fantastic! The dough is the perfect thickness and always cooked just right. The toppings are fresh and delicious. Would like to see better cocktail specials, other than that great!

Decent pizza that tastes pretty good. Service was friendly and wait time was reasonable. Love the ambiance as it's lively and fun although loud but mostly in a good way. Parking is very tough especially on the weekends.

The pizza is delicious. I had the Margherita & I added extra Basil & artichoke hearts! Our server Angelo & the young lady whom I didn't catch her name were on point!! They made good recommendations for drinks as well! I enjoyed my 2 Italian beers! I know the name starts with an "S" if I'm correct! It was refreshing! The building has 3 levels. We dined on the 3rd level! I was grateful that they have an elevator for disabled or just lazy folks I will be returning to try their homemade pasta! Even their cheese is made on the premises!!

Now this was remarkably good pizza. We'd somehow never explored downtown Plano and I'm so glad we did! Last night was straight downpour of rain and Urban Crust was STILL packed on a Monday!! They don't take reservations which is my only complaint as the waiting area up front is a bit uncomfortably tight, especially when folks are trying to huddle close and wait out the rain. There are also three different floors to dine at and the stairs are a bit steep. Heads up. Besides that the food is just wonderful. They offer specialty pizzas or build your own. We chose the latter and created some magic. Their wine/cocktail options are also enticing. We'll be back!

We are frequent customers here cause we love the place, the food and the atmosphere. Rooftop is our fav place where you can view downtown Plano while eating delicious pizza. The starter bread they bring to you free of charge is just amazing with delicious olive sauce. Today we had the pleasure of being served by Kai and she is such a pleasant waitress

The food is amazing. My favorite is the bread crusts appetizer with the tomato and olive sauces. Amazing! If they can bottle that sauce I'm buying it!We all had individual pizzas- i had sausage and mushrooms- spicy sausage and was so good. Took my sister and brother in law out before they left town. It was a great night. Thank you for the experience.

It. Is. So. Good. This place will have you wanting to eat 3 pizzas in one sitting. They have a downstairs area with more of a service restaurant vibe and a rooftop patio that is a bit more chill but with full service. The bar staff was extremely attentive and they have a large pour on their wine. The star is the margherita pizza, the black and blue and the Caesar salad. Highly recommend getting two different types of pizza to share!

I love this place! Has been one of my favorite spots to come to for pizza for years. We just recently moved to downtown Plano & I love having Logan on the 3rd floor take care of us every time we come!! The vibe is great & the food never disappoints. At night it also turns into a club setting kind of vibe and i think that's pretty cool too. Definitely a staple place to come to if you're visiting Plano.

I love going to the bar upstairs at Urban Crust. The bartenders are hilarious and great with people. The espresso martini is my favorite and they make the espresso fresh for each cocktail. My friends and I enjoy the laid back atmosphere and can spend hours eating and drinking. We indulge in the Amore pizza, bleu cheese fries, and crème brûlée...and cocktails. If you're dining with family, downstairs is a cozy spot for a pizza dinner.

I love everything about this place. The service- friendly. Food - Fresh and tasty especially the pizzas are a chef's kiss. Ambience - perfect and cozy for a Friday night or any day. Location in Plano - buzzing. My ideal for an impromptu catch up with friends or even a date night. Try the rooftop in good weather days and u won't regret.

The food is amazing along with the great service Great for brunch upstairs and enjoy the patio. Have to check out the ice bar!

Weird place. If you can shield your eyes from everyone starting at you, you might enjoy the pita appetizer, which we did not. Don't go here expecting pork toppings and an unburned crust. Must be another Hallah joint . Not too mention that you have to climb stairs due to the ONLY restrooms being on the second floor. My poor granny soiled her Rascal wheelchair. Fortunately the circuit board wasn't damaged. Sincerely: B&M undercover food critics LC

Had a great dinner here last night. Our group tried a couple of pizzas and some pasta. Though my pizza with steak and pesto was really soggy, tasted great. Everyone else enjoyed their food. We were told they were out of Bellini's for some reason so that was disappointing. The waiter was just ok tbh. They don't take reservations but do have seating on the second floor and rooftop patio. Free bread (sliced pizza crust) was really good too and comes with an olive tapenade and some tomato sauce. Will try again because of the food being so good. Ambiance was fine but nothing too wow you.

Overall thoughts: If you love a good hand tossed thin crust pizza, this is the place! Small dedicated pizza menu, but unique signature pizzas. Alternatively, you can build your own. They also have pastas! Service may be different depending if you're on the first level or the patio section on the 3rd floor (same menu, but different name?!) Service: We sat on the 3rd floor covered patio, and the place was full, but not slammed. Our server was around, but didn't make effort to check in on us. Prices: they are a bit different than what is on the online menu. I think about $1 more for some menu items Parking: there's street parking around, and free parking lots adjacent to the downtown Plano centre. Reservations: you can join the waitlist online via their website Between the 5 of us, we had 4 pizzas and it was more than enough! We were struggling to finish the last 3 slices, but eventually mustered up the courage to devour the remaining slices so we didn't waste food or have leftovers ;) Pizzas (4/5) 1) Shea's Eastside (tomato sauce, fire roasted chicken, handcrafted mozzarella, caramelized onions, sun dried tomatoes) 2) urban amore (fig preserves, prosciutto di parma, goat cheese, aged balsamic, arugula) 3) Genova (basil pesto, grilled eggplant, goat cheese, handcrafted mozzarella, tomato sauce, arugula) 4) cheese pizza My favorite pizza was the Urban Amore! I love the sweetness of the fig preserves, and the subtle saltiness of the prosciutto. Very interesting blend!

Accommodated big group and every single person was pleased. We even went back as smaller group and enjoyed the rooftop.

The service was really good and the drinks were good. I got a Paloma and an espresso martini at the 32 degree bar. Cool bar with the ice on the bar top to keep the drinks cold. The food was terrible, the calamari tasted like the oil needed to be changed, my mushrooms were cold so the cheese was hard and gross. The place was clean and the staff was friendly, I would go back just for drinks

The food was amazing starting with the hot pizza crust bread sticks with marinara and olive toppings. The service was outstanding!

We enjoyed dinner and drinks before a show and even though we didn't have reservations we were able to sit at the bar and enjoy dinner. Husband had a beer flight and we both ordered pizza. Food was fresh and delicious and would go back to try more menu items.

I am addicted to this place! The pizza is phenomenal and perfect! Just the right texture and crispiness! It is family friendly and also prefect for an intimate date night setting. Service always on point every time we go. I am ADDICTED to the mussels!! OMG it's smothered in green tomatillo sauce that I literally drink!! They give you some pita bread/pizza crust to just soak up the sauce with. I am drooling right now!! So yummy! I can eat it for days!! I always order 2 as you can see in pic haha! Love it! Give them a try you will not be disappointed!

We went for dinner around 9ish. The restaurant is located around Plano downtown. The service was bit slow. We did not see our server for atleast first 10 minutes or so. Our drinks came late as well. However the food was amazing. The complimentary bread basket comes with two dips and both were delicious. The pizza was thin crust, baked perfectly. You can pick from their signature menu or create your own.

Delicious and the ambiance is superb. Love the dark rooms and pizza served on a wooden cutting board. Loved it.

Great service, decent pizza. The staff at the rooftop bar was super friendly; the music was blasting, so don't expect to have a conversation with anyone unless you're yelling at them. The Urban Amore pizza wasn't bad, but nothing to rave about either. It's got waaay too much cheese on it, and I think they overcooked it some. I may come back and try something else, but IDK.

I was somewhat disappointed with the cooking of my pizza. I asked for crispy on the bottom and crust. It was very much like eating white bread, snd the crust was not at all crispy. I would say, barely cooked. There was lots of melted cheese on top, but no sauce. I will say the dough was tasty. The small side salad I ordered was very good. Best of all was our server. Her name is Elizabeth. Her service made up for the disappointing pizza. She was very attentive, snd polite. I will return, snd I'll be sure to mention how my last visit was disappointing because of the way the pizza was cooked.

A good friend recommended we try Urban Crust while we're in town. So off we went on a Friday night. Street parking was all full but there's a parking garage behind the restaurant. There was a short wait for a table, but they got us seated quickly. Kayla was our waitress and was a total sweetheart. She was super nice and check on us multiple times while we were there. The food was good, but what we ordered didn't stand out as a must have. It's a great place to hang with friends and enjoy the evening. Wish we would've saved room to try desert though. Based on the friendly staff and especially Kayla, we would go back and recommend you try them out!

Great service! Cool concept of a bar because it has multiple levels! I definitely recommend the pizza (which I would gladly eat this every week)! However, not the mushrooms! We will be back! Also a tip, join the waitlist on the Yelp app to reserve a place in line before arriving!