Sammy A.
Yelp
I have to make this review because I'm just so shocked and disgusted. Besides the fact that they gave me roti instead of naan, the food itself is not bad, not great. Everything else is review worthy and not in a good way.
Issue #1: I went in to order and waited 45 minutes for my food. It took them 15 minutes to even acknowledge me and take the order. That's on me for not leaving after 10, to be honest. But by then I was like you know what, I already came here and waited this long I might as well wait a bit longer. Had no idea how long it would actually be!! The poor old man in front of me was waiting for longer than that! An hour?! Unacceptable - especially watching how disorganized they are which definitely explains the long wait. I don't remember a time when I waited this long for food in person anywhere. This unexpected delay threw off my schedule and created a domino effect that had me running behind the entire rest of the day which I really don't appreciate.
Issue #2: UNSANITARY! I watched an employee manage an uber eats order. She had gloves on. She opened the order and dug through it with her hands (assuming to make sure it was correct?). Then she just put it back how it was and patted it on top. When rice fell on to the counter, I watched her pick it up and put it back in the bowl. What?! I told her that I saw that and that's not right. Then this same employee wipes her nose with her hand with the gloves still on and continued making someone else's order. What?! Disgusting. I spoke to another employee and told her I didn't want that person touching my food, and why.
Issue#3. Their sign at the front says cash tips are EXPECTED AND ACCEPTED. It was amusing at first because of how tacky it is to demand tips. But after the poor service, it actually offended me. How are you going to provide an unsanitary and subpar experience and then have the nerve to say you expect a cash tip? Yeah, you should EXPECT exact change *insert side eye*.. Never going back, and if you want a pleasant and timely experience, I'd caution others to do the same
Oh! and to top it off, the hot food is not fresh. I watched them microwave orders back to back to back and send them off. Goodness gracious.