Shar S.
Yelp
People of color should steer clear from using Yelp! as they delete reviews that mention anything about racism, sexism, etc. Yelp! tried to remove my review for being honest about racism. I will NEVER back down when it comes to matters of racism, sexism, etc. They are trying to silence those who are oppressed, giving power to the oppressors. As a person of color, I have the right to know if/when a business owner or employee portrays racist behavior; Yelp! has NO right to try to silence honest reviewers. Yelp! can close my account if they want to, but I will not back down because they fail to have a backbone and like to side with racists. Now, onto my review, which I will repost in its entirety.
It is absolutely incredible just how abysmal my experience with this restaurant was. I literally wouldn't wish this experience on the devil himself.
To begin, I placed an order here for delivery at 2:13pm. The order was slated to be made and delivered within 45 minutes (so, by 2:58pm). Fast forward to 3:05pm, no food. No biggie, only a few minutes late, right..? So I decide to give the restaurant a call to see how much longer it would be.
Called, rung a while, picked up, immediately hung up on. Wow. Called right back, rung a while, finally got someone. Inquired with the girl who answered to see how long before had the delivery driver left. She took my info, and then said the driver was there, but hadn't left yet because my food wasn't ready. At this point, it was already 12 minutes past the time that I was supposed to receive my food, and it wasn't even done cooking yet! I immediately asked to speak to a manager.
A male manager came on the line, and was immediately defensive. I asked if he could refund a portion of the order, since it was going to be arriving considerably late after the delivery deadline, and would literally derail the remaining schedule of my day. His response to me was, "Your doctor is always late, but you don't scream for a refund from him!" Literally giving me analogy after analogy on how I should have some nerve asking to be compensated for THEIR error. He argued with me for a good 5 minutes, barely letting me get a word in edgewise. Total utter and complete lack of respect for not only his customers, but people in general. He finally consented to refunding a portion of the order after MUCH back and forth.
Now, fast forward to another 30 minutes later, I finally get my food. Fittingly delivered by a complete trash bag. He immediately texts me following the delivery (that he didn't follow directions for AT ALL), accusing me of being cheap and calling me racist, sexist names. I've learned from living in Vegas and seeing all the methheads that get delivery jobs here, to NEVER tip beforehand. You will get your tip when you have knocked on my door, handed me my food, and completed my order. And THIS mentality is exactly why. You do your job right, you get paid; you go above and beyond, you get tipped. As a person who worked YEARS in the service industry, I understand from experience. He never even bothered to knock on my door, so how the hell would he expect a tip from someone who didn't even know he was there??
Bottom line, this restaurant and its drivers can choke on a fat poker chip. I will never order delivery from here again, or even step foot in this restaurant. I will also inform all of my friends how disgustingly racist this establishment is.
Oh, and did I mention that they didn't even deliver my entire order? Requested a full refund, because I'd die before I eat something a racist delivered (or die because of it...).