Armaan P.
Yelp
Tldr: Hungry, ripped off (see photo and review), rude service affected not just me but a father-son duo.
This is NOT the place to get a bagel when bagelsaurus is next door with relatively gigantic bagels that are a fraction of the price and a fraction of the time.
I came here today because there was a line at bagelsaurus. Honestly, I think waiting in the line going across the crosswalk would've been faster and a better experience.
All I ordered was a bagel with cream cheese. I sit there and think: "No way this takes more than 15 minutes with 4 people in the shop, let's schedule a Lyft!". Boy was I wrong.
After ~10 minutes, the cook announces "Sorry we're taking so long, we're taking pictures of the sandwiches." Sure, fine. Then, a father with his son next to me say they've been waiting 20 minutes for their sandwiches. I understand unforeseen complications, but knowingly delaying orders for scheduled pictures should at least be TOLD to the customers before they order.
I talk to this father-son duo, and they also came here because of the bagelsaurus line. We agreed the time difference would've been marginal.
More time passes. My Lyft which was delayed arrived before my order was started. I took the bag (empty) with my name on it and asked for a refund for the $7 bagel with cream cheese.
The cook indignantly exclaims that they are no refunds and that she is currently cream-cheesing my bagel. Very odd considering she hadn't started beforehand. She exclaimed that Bagelsaurus would've taken double the time, which in my experience, even with a line, is not true.
I had to run to my Lyft or miss my train. I open the bagel on the train and my suspicions were confirmed. Not only was the bagel UNCOOKED, but there was SO LITTLE CREAM CHEESE that I believe a diner packet would provide more. Now I am left hungry writing this review after paying 50% more for 75% less food than Bagelsaurus would've provided in the same time.
If you don't believe me on the portion size and the amount of cream cheese, I put a picture below. It was evident she really did not want to refund me even when she couldn't give back my time.
Then she says that my complaining wouldn't help after I responded to her remark about Bagelsaurus taking double the time with a "No, it wouldn't and I've waited in those lines plenty of times. It shouldn't take 20 minutes to cream cheese a bagel."
I hope their pictures turned out better than this sorry excuse for a $7 bagel. I put my fingers in for a size comparison. It reminded me of an english muffin, though even those come cooked when you order them.