Waterloo Ice House 360 & 2222

My family tried this place out and really enjoyed it especially our toddler on the playground. We got the steak & chicken fajitas and a kids mac. It was all very good and great portions. We'll definitely be back!

1 star for friendly, cute hostess at 2pm hour today, otherwise very disappointing. Breakfast burrito was totally bland, stuffed jalapeños were kind of ick, ranch dressing had a weird sweet flavor, food is served by a robot, server Matthew K was not friendly at all & generally not-clean feel to the space. Haven’t been here in years and will never be back.

Great Family Spot with Top-Notch Service! We had such a wonderful experience at Waterloo Ice House off 360! This place is perfect for families — the atmosphere is relaxed and welcoming, with a great kids’ menu and plenty of options to keep the little ones happy. The staff goes out of their way to make sure everyone feels comfortable, but the real star of the show was Jaimie, our waitress. From the moment we sat down, Jaimie was incredibly attentive and kind. She was patient with the kids, making sure their orders were just right and even offering fun suggestions to keep them entertained while we waited for our food. Her timing was spot on — our drinks arrived quickly, and the kids’ meals came out fast (which any parent knows is a lifesaver). And for the adults — the cold beverages were fantastic! The drink menu had a great variety of beers, cocktails, and even some creative non-alcoholic options. Jaimie was happy to recommend a couple of house specials, and they did not disappoint. The food itself was fresh and tasty — the kids devoured their meals, and the adults were just as impressed with our entrees. But it was Jaimie’s warmth and attention to detail that made the whole experience stand out. We will definitely be coming back — highly recommend for a fun and family-friendly outing!

So the fried pickles are a hit. Ordered the chicken fried chicken and the chicken portion was lacking in size. It was just enough but on the smaller size. My partner had soup and salad. The soup was not hot, maybe warm at best. The tater tots were another winner. They have a robot cart that delivers food to your table. It worked fine and I saw how staff just walked around like another staffer.

Thank you for the great music on Wednesday night! The Prickly Pear Boys play an amazing set of originals and fantastic cover songs! The musicians were incredibly talented and the song choices were great and fun! The food was good and the service was attentive and friendly! Great place to hit for Happy Hour, great migas for breakfast, great lunches and dinner menus!

This place was kind of "meh." And I mean that in the nicest of ways. The food was basic.. nothing special about it. The pancakes were lovely, but everything else was made like you could've made them at home. The atmosphere is kind of stale, and the service is too. They are happy to take your order and send it out on a robot (which, to me, didn't make sense for the restaurants vibe), but they check on you briefly after. I would say they need a better menu and better usage of their ingredients. The place needs a makeover. The park area was also not the least bit impressive. Feels very picnic-ish there. I'm visiting from a different city, but I won't come back.

Drove extra distance too early in the day for lunch, but we were still served lunch. Granddaughter was not feeling well and the day was dreary so we didn't hang around too long. It was exciting to see a robot bring our meal.

Pretty much what you’d expect—some interesting history, decent food (nothing particularly memorable), but the real standout was the service. Ironically, despite the robot servers, it was the human staff who made the experience enjoyable. They quickly fixed a mix-up with our order and checked in with us multiple times. Is it a place you’d rave about? Probably not. But it’s a solid neighborhood spot with outdoor seating and a relaxed vibe

5 Tortilla catfish: moist, crunchly perfection; swai 4 Chicken fried steak 2.5 Fries: slightly crispy 1.5 Quesadilla 1 cole slaw: flavorless, mayo on veg with no seasoning 1 mac and cheese

My husband and I decided to meet up with friends at Waterloo for lunch. When we walked in the hostess was talking with one of our friends and we were seated quickly. The restaurant has different places to sit. There is a bar area, a large dining area, and a game room. They also have lots of seating outside. There is an outdoor area with a playscape and I noticed a big screen probably for entertainment purposes. We were put in the game room at a large table. The room was kind of small but it fit our group and another large group in the same space. Not long after our waiter came and greeted us and took our drink order. Our waiter was very friendly and took care of us throughout our meal. After everyone was there and had some time to look at the menu he took our food order. One thing that stood out during our lunch was the Food Robot. It came over to our area with all of the food on it. The waiter then distributed our food to us. It was something that I hadn't seen in a restaurant before. For my lunch I decided to try the Triple Decker Quesadilla which had pulled pork, tomatoes, onions, and poblano peppers, with cheese. You have the option to choose grilled chicken, ground beef, pulled pork or veggies and I chose the pulled pork. It was nice and hot. The cheese was gooey and the pulled pork and onions gave it a little flavor. I also decided to try the Egg Sandwich. It was a sandwich with two eggs cooked any style with a choice of bacon, sausage or ham. I chose two Sunny Side Up Eggs with Ham. It came with a side of Hash Browns. The sandwich was good. The bread wasn't as toasty as I like but the overall taste was good. The eggs were just as I wanted them, the ham was a decent size and you could taste the cheese. The Hash Browns were really good and flavorful. Overall it was good service in a space that has the option for indoor or outdoor dining.

A great family friendly spot with something for everyone. We came on a Friday evening around 5:30 on a rainy day after picking up our son from school. Luckily the place wasn't too crowded yet and we were able to have our choice of table (by the time we left, it definitely started to get packed). We ordered the sliders (pulled pork, chicken, and fish), the burger, and a grilled cheese. Also ordered a couple HH margaritas. The sliders were all delicious and the burger hit the spot. I highly recommend upgrading to the sweet potato fries with it. To top it off, you can sub fruit with the kids meal for no surcharge and it even includes a nice hefty serving of soft serve ice cream. We will definitely come back when the weather is nicer since they have a massive play area that is even fenced in so that the kids can explore on their own.

This is apparently our first review, but we've actually been here one time before with a big group. It's a great place to get together with a large party when there are a bunch of kids. That's why we were here again this past weekend, and everything about Waterloo is pleasant enough. It's great to be on the patio area where the kids can go from the table to be with each other on the playscape. And the food isn't bad. We mostly stuck to the appetizers because we weren't starving, and all of them were fine. The fried pickles were crisp and tasty, and the chips trio thing was basic but got the job done. As people from the Middle Eastern world, we'll refrain from commenting on the hummus... Most of our friends got entrees that didn't look appetizing, and our kid's burger seemed to have hit the spot (tried the fries...they were good!). Our server, while not around as often as we would have appreciated, was very polite and patient with our rowdy table. Listen, there are no review fireworks here, but this is a great spot to meet up with a crew if you're looking for some chill food, beer, and a place for the kids to have fun. 3 happy stars.

Waterloo has great food and a menu that offers everyone ordering many choices. I love their burgers and sweet potato fries. The Hippie Chop salad is always delicious.

Such a cute place with an AMAZING outdoor area. Family and dog friendly! The service is hit or miss, but there's definitely some amazing staff members here. The food is good and made fresh, although I don't eat carbs the biscuits smell soooooo good and everyone seems to love them. They're so fluffy and buttery. The chicken tortilla soup is one of the best I've had. Great for sports as well up at the bar and a big screen in the dining area.

As off and on residents of Austin we've known about and enjoyed Waterloo but have never taken the time to scream "I LOVE this place"! This location has a great bar area with normal dinning areas as well as a huge playground for the kiddos (and the kiddos at heart). Seems like local's capital as the bar had the friendliest waiters and bartenders. Almost like Cheers. Who doesn't like the fried mushrooms! They're famous! They serve the tap beer cold and the frozen marg's make me very happy. Stop in and sit awhile. Tip: Some days and times are busy. Come with patience and a empty belly. Well, maybe not "empty".

The pulled pork sliders are definitely my favorite! Fabulous service too. I would have liked more on the toppings/condiments side on the sliders but I would order this again just ask to buy some extra on those

Service was terrible, food was meh. They do have a small playground. Brought out and charged for things we did not order. Messed up wings order, twice. Never brought the promised ice cream that comes with kids meals to my 3 and 5 year old after reminding server. So this experience caused my small children to cry. Kinda the opposite of what we were after. I will not go back on my our accord and will discourage work crew who likes to meet here for Hh from time to time.

A 9am chili with beer. Life is nice in America. A few words are not enough , must be 85 or more, otherwise it isn't a review, a la pregnant.

Waterloo Icehouse on HW 360/2222 is an Austin icon, standing strong in the face of the city's hipster influx. I always get Migas with egg beaters and a beer for breakfast (as healthy as I get, and happy hour is fluid, literally). I always find myself in a delightful throwback to an Austin that predates the invasion of beta males from California in skinny jeans and "man" buns. It's a refreshing scene, especially when compared to the usual parade of angry purple-haired girls with facial piercings that look like the aftermath of a passionate encounter with a tackle box, as you can find in many newer establishments in Austin nowadays. Amidst this nostalgic setting and solid human service, our service was augmented by a robot waiter - a fascinating blend of old-school charm and futuristic coldness (she did say y'all). This attentive automaton, however, met its match when my "older" friend tried to coax it into refilling his coffee and fetching more syrup. Despite his earnest efforts, the robot remained steadfast on the script, leading to amusingly futile interactions. I love technology! What's endearing about Waterloo is its ability to straddle different eras of Austin. It's where day drinkers, venture capitalists, and entrepreneurs share space with well-behaved kids (thanks to a lifesaving playscape and Riddilin) and their Westlake tennis moms coming in for Xanax and Chardonnay at 9 AM. And where the spirit of 'Old Austin' is palpable. Here, amidst a diverse crowd, the purple-haired and pierced stand out as colorful reminders of the city's evolving identity. In summary, Waterloo Icehouse is not just a dining spot; it's a slice of Austin's history (It's also my goto breakfast place for Migas), a refuge from the trendy, and a place where you can enjoy a good meal, a great beer, and an occasional laugh at the expense of a well-meaning robot server. It's a reminder of the days when Austin was a little less polished, a bit more quirky, but always welcoming.

Warm welcome ambiance! Our server Nicole was efficient and considerate in her service and out did the robot! Thank you :)

One of the worst meals I've had, unfortunately. Ordered queso (like glue, chips stale), kids chicken with fries (the fries were pale, cold, soggy, not salted - inedible) and fish tacos (not the worst, not the best, with the same horrible fries), and a cookie (received a cookie pie instead, it was ok!). Despite lots of staff around and not too many customers, service was very slow). Restaurant was really messy. The playground is excellent. I wish the food was better, we would come back often! We have been to the Southpark Meadows location and really enjoyed the food.

The food was delicious. The service was impeccable. Plenty of parking. Clean restroom. Our group was able to get a private room just for us. I expected the strip steak special to be tough and tasteless but it was perfection. Catfish was tasty and not greasy. Exceeded my expectations.

I was to pick up food for a late breakfast meeting, and this place was somewhat close. Getting in and out of there is a nightmare, although it is not their fault. I ordered a few different types of breakfast tacos online for pickup. When I arrived, I called and had the food brought out to me. I did have to wait longer than I thought I would as it took me 25 minutes to get there from the time I had ordered. Either way, I got the food and tried to get out. The only option I could find was to go back on 360 North, drive a mile and make a U-turn to head south. Of course, there was a wreck heading North. What a pain. I was told there was a back way but didn't find it. I got to the meeting, let everyone pick what they wanted, and I took what was left. I was surprised when I found two of the breakfast tacos had no eggs. Their was a piece of bacon wrapped in a tortilla. I am sure there are some people who order breakfast tacos without eggs, but I don't know any of them, nor have I ever had one without. So, I had a couple of pieces of back wrapped in a tortilla. Next time, I will be sure to let them know that eggs should be an ingredient in each taco.

We came for a birthday party and had a great time. They were so accommodating and welcoming to our large group. Our waitress Nicole was amazing! She was so on top of it, made sure our orders were correct, remembered everyone's name, and was so kind and patient with all of us. Food was great too! Would happily come back!

Fabulous variety of choices for brunch. Settled on the spinach mushroom omelette and it is superb. The meal came with hash browns and a biscuit. The hash browns were just crispy enough. We ordered a side of gravy for the biscuit and it was delicious. Lots going on here. There is a playground outside and a game room inside along with a host of tvs. The bar area looks fun. My Bloody Mary was perfect! Plus there was great music playing!

Sunday afternoon was hot and so we headed over to Waterloo to enjoy a couple of cold beers on the picnic tables out back. Parking was easy - plenty of spots near the front door. The place was bustling with young families, which is always fun to see - lots of happy youngsters and babes. There's a fun slide for them. There were lots of water bowls for dogs all around. We didn't see any, but there seemed to be some evidence that they had been there. The wait staff was attentive, and our server brought us a couple of ice cold beers, while we perused the menu. All items, like the burgers, tacos and salads seemed like more than what we used to pay for them, but I don't think that's unusual in today's economy. We'll be back and hope our grands will be able to join us for a fun afternoon!

We went there for dinner and our waitress Cali was amazing we got the salmon salad and burger. The ambiance was great and the drinks were really good she recommended some great appetizers to try

Old established local restaurant chain of three. Great burgers, decent breakfast items. Service is adequate at times and at others, lacking. Ambiance is as expected for burger joint.

This spot is one of the gems that has a legit playground area to set your children loose in. That's a star in and of itself. The bar is small, which makes getting a drink while you wait for for table on a weekend a lengthy endeavor. The fried mushrooms were big, honking shrooms, good crunch... Needed a better seasoned batter, another dash of salt perhaps. Texas Philly, my usual choice was pretty good. I like to take the sandwich apart and eat the contents over the tots, which in this occasion were perfectly crunchy, that would be a good appetizer.. That queso blanco slaps. The little robot that delivers the food makes the children laugh too.

The atmosphere is great! No question about that. The foods are also great. However, please, please, be fair to some customers who don't want to use their personal phone and QR code menu to order. It was VERY difficult for me and other people trying to get it open. We rather to be more comfortable for human waiter/waitress to interact with us as we can communicate with. The online order is not always accurate, plus, it is none of anyplace's businesses by knowing our personal phone/contact info/purchase info. Please hire more humans. Thank you.

Service was great, our waitress was very kind. However, we normally enjoy the food, but today my daughter and I ordered the avocado toast and neither of us were able to cut through it with a steak knife, and while we had our eggs cooked differently they both came out extremely cold, so much so my kiddo wouldn't even eat her eggs.

Great dinner at Waterloo 360. Claire was amazing and the food was excellent all around.

This was our second time to visit and the only impression is meh.... Tea was weak and the food was bland. The ingredients were not fresh and everything needed salt. The staff was friendly but not enough to return. With so many great choices in the area, we will pass on this one.

I couldn't be more impressed with the bartender Telisha! I had Brunch several months ago and didn't return for a while. She remembered my name, my beverage and the name of the regular I visited with! Impeccable attention to detail, service and such a friendly personality. Thank you, Waterloo. I'll be back.

The food was much better than expected and I was astonished by the service! Claire did an awesome job!

Stopped by Waterloo for the first time, it was great. We loved the atmosphere and our server, Cali was excellent. She really helped us to have a good experience. So happy we stopped into this spot, we will definitely be back! Can't wait to try more of their dishes and cocktails.

Food was great, nothing fancy but made very well. We had a large group and were seated in a weird spot away from everyone else. Our server Nicole was still incredibly attentive, constantly checking on us and got everyone's order perfect

I've been there before but it was new experience with a big group and they did a really good job with our bunch.

I order from this place often because they are very close to my house. My orders are usually large to feed 5-8 people. Every single time they forget items and sometimes when I order from Uber eats they haven't even prepared the meal by the time they arrive. I communicate with the drivers picking up my order and they tell me they have to wait very long for the food. I am tired of throwing my money into the wind for this restaurant and will not be ordering any longer from them no matter how close they are.

Nicole was probably the most efficient & sweetest server we've ever had!! She was very attentive and receptive to all of us, including 4 kids under the age of 8!

Our server Nicole was amazing. She was super friendly and very attentive. Great place for breakfast, they serve it all day. Incredible bacon! I order 2 sides, it was sooooo good. Definitely will come again. Great place for parties too. We were in the game room / party room. Great access to outside. It was my friends 2yr olds party. He had a blast!

We were here for a family event, baby shower, and had the party room and a portion of the outside area. Food provided was appetizers and, although all fried foods, very good. Beers were cold. Staff did an amazing job at taking care of everyone. Would certainly use them for hosting family or company parties. Great job.

Our servicer Nathan was such a sweetheart! He was very attentive and friendly. Happy birthday Nathan!

The food was excellent and Nicole was awesome!!! This place never disappoints! Make sure you bring a snack for Vanessa!

We came for lunch on the patio and Nicole server is awesome. We had great service!! We will definitely be back.

Love coming to wing day. Cali is an awesome server. She's on top of everything, highly recommended requesting her as a server.

Everytime I come here it's pretty busy but the bartenders are always nice and make it a great time with the conversation. Also the customers we always have great conversation. It's an atmosphere like Cheers. (Old school) look it up youngsters.

Great food, excellent service. Alyssa was the best. She recommended amazing cocktails. Hands down the best bartender around. Come by and tell them Ray Ray sent you.

We had a great time here! Great food and Cali gave us amazing service!!! Can't wait to come back for the chicken ranch tacos!!

I had a nice veggie sandwich loaded with fresh stir fried veggies on a pita with onion rings. The onion rings are always a treat! My friend enjoyed a chicken sandwich with sweet potato fries. The interesting item was the robot that helped the waitress deliver the food. Awesome place with good service and delicious food!

Food was meh, service was good, but all and alll since I'm not from Austin, I should have kept looking for other restaurants. But now I know! Fried mushrooms were good.

Cali was our server on wing day last week and she was a very good server. Our food was great as well. Always love the 50 cent wings.

Perfect closure to a great visit to Austin! From top to bottom Waterloo was a wonderful experience. The host when I called to reserve made sure we had a great table right in the game room, they accommodated our staggered arrivals and Nicole took such great care of us for our farewell dinner! She made sure all of us, 3 kiddos and 10 adults (including a vegetarian and a gluten free grandma!!) were well cared for. She knew all about the menu (even a delicious new salmon salad - must try for you fish lovers!) and honored all our random requests promptly and with a smile! The manager was also fantastic (I didn't catch his name, but I'm sure he'll remember my story about a special plastic surgery!!). Food was delicious and everyone so kind and helpful. Thanks!

Nicole was so helpful and kind! We had a great experience with our party of 13 including 5 kids. The salmon salad is delicious and soon to be on the menu. The tater tots were crispy and well seasoned. They have a robot which brought out the kids' ice cream much to their delight! Thanks for a fun night.

Good food, good atmosphere, good service. Actuary, all excellent. Playground out back gif the kids - good place for adults too. Plenty of trees. Had the best fish and chips in Austin there today (we had onion rings this time). Great hamburgers too. Breakfast has a robot helping to bring food to tables. Excellent place, excellent food, excellent service!

This place is within a 5 minute drive from my house but somehow I never made it here until last weekend. We were there for a play date and the enclosed outside area was perfect for this and the kids had an absolute blast with the hula hoops. We ordered food through the QR code link and did not come out for some time. Honestly it would not even have been a huge problem for us to wait given we were just hanging out, but my toddler was very hungry this morning. After inquiring with the very busy and very courteous server, our food came out quickly and they were even nice enough to take it off the bill due to the long wait. Definitely would come back for more play dates in the future!

We stopped by for breakfast after church, and let's just say that our blessings continued. I love the ice house vibe, which makes you feel like you should be having a Lone Star and watching football on a lazy Saturday. The service was very friendly, if a little bit slow, but very positive nonetheless. We both ordered the classic breakfast taco, which as a fun aside was delivered by a robot! My taco featured eggs, cheese, sausage, hash browns, and add-ons of green chile and onion. The taco was huge and the ingredients were fresh. A green salsa on the side was the perfect compliment to a world class taco. My girl went with the classic taco with bacon, and she was a big fan (as a fun bonus, her coffee cup featured Matthew M saying what Matthew M says, which we thought was a good sign on an Austin FC gameday). Although I am a breakfast burrito guy, I feel like I can speak intelligently on breakfast tacos. This was indeed one of the top three I have had in Austin. Excellent food in an excellent setting: we will DEFINITELY be back. Good job Waterloo.