Garnie B.
Yelp
First time going to Waters, as a restaurant. I've been to the bar, but this time it was with friends who've never been there before so we were looking for a great time.
The food was amazing, they atmosphere was great, but the help, well that fell short big time.
Let me explain. We showed up for 6:30 p.m. Friday night reservation, we did have a show at the local jazz bar. Just two blocks away at 8:00 p.m.
Figuring that an hour and a half is a good enough time to order, get our meal and get to the show, we were greatly mistaken
We are server was Chad. Obviously he knew what he was doing but he fell short on one major thing, letting us know the protocol.
We didn't think it would take 45 minutes for the food to show up after we ordered, and there's a few things you should know. So let me give you the background we sat. We ordered our drinks and we ordered an appetizer but that was done only when Chad said he will get everything from us. So you will have to order the appetizer and your dinner at the same time, which was not explained to us until the moment We wanted to order an appetizer.
Next next we were enjoying our appetizers and drinks but it was taking a long while for our dinner. So at 7:30 p.m. an hour after we sat down, I asked Chad where was our meal. And I did explain to him that we had a show at 8:00 p.m. first thing he said was I didn't know you should have told me. I didn't like his tone, but okay now he knows there needs to be an expedited side to getting our food delivered to the table and the bill to be brought quickly so we can wolf down our food, by the way, which was wonderful, before we headed out the door and made it to the venue just in time.
So for those of you who are looking to go to waters and you have a concert or a venue or a play that you are attending, make sure you let your weight staff know even though I think they should have told us or have asked us if there was a show, make sure you let them know what time your show is so that way they can expedite your order if you are an hour and a half before the venue.
With this experience, I doubt I would recommend this place to another friend because of what Chad did. Now I understand that it's not Chad who represent the whole establishment, but I do feel like it is his responsibility to have told us that if we had a show or if he asked if we had a show, especially on a busy Friday night, that we've would have known the protocols versus assuming that we knew it was going on.
On to the food the food was amazing. We had a dirty dozen which is 12 oysters from different locations from around the United States, so you get different salinity and different tastes from each out of six locations around the states
Next, we have the halibut and the filet mignon. Oh well prepared, delicious and I would highly recommend it if you go to this establishment. We did not partake in dessert obviously because of our rush, but in the short 20 minutes we had to eat our food, it was delicious. Unfortunately, we were not truly able to enjoy each day's and the company of our friends. We just spent our time wolfing down our food.
If you go to this establishment, just be aware that you are responsible for letting your staff know that you have a show coming up. If you don't have a show, well sitting around for 45 minutes, minutes waiting for your food and you're enjoying your cocktails and your appetizers, Waters is a good place.
There are other establishments around there that you can frequent, I'm just sorely disappointed in the staff the way that Chad treated us and he had the assumption that we knew it were doing, and we were the first time visiting.