White Castle

Terrible service. We put in an online order that was supposed to be ready at a certain time and our order wasn't done when we got there even though we were on time. Then, when they realized we were here, they threw a bunch of random stuff in a bag and gave it to us. Our order was missing so much stuff. We were missing our chicken sandwich and our 2 chicken ring sliders. They also gave us stuff we didn't ask for? Like a double patty slider that we didn't want? We couldn't even check our order because they threw all of it in a sealed plastic DoorDash bag... we're not DoorDashers! So unprofessional and the vibe was not it. 2 stars because the food is actually pretty good if it's fresh but it absolutely cannot sit out. This food has the shelf life of milk. Tasted so nasty as leftovers. Also, they were out of onion chips

Employees are not professional! Putting songs in the store really loud, and having really loud conversations with out being mindful of the clients around them. The restrooms were a mess! The tables and floor needed a good cleaning. Only good thing was the sliders.

🚫 STAY away, STAY away. STAY away. You've been warned. THE SERVICE HERE IS the WORST SERVICE EVER from other posts on here, you can see they just don't care you've been warned. How many posts on here do you gotta read That this Pacific White Castle gives the worst service ever seen. .........management, don't care.

White Castle is by far the most iconic and delicious hamburger in the United States. I am fortunate to live in Las Vegas and have dislocation less than 400 steps away from home. I highly recommend.

Service is great! The atmosphere is questionable, the location leaves much to be desired but the food! Fudge! You order a case of sliders with onions. The thing is, the onions on these sliders aren't supposed to be crunchy or raw! They're supposed to be cooked, soft, not crunchy! I couldn't eat but two of a 30 case and for the price! Not good! The fries were over cooked, tasted like fries but were hard like cardboard! Again, another item that couldn't be eaten. Only thing that was passable was the cheese fries. The cheese gave the fries a little moisture. The fries are supposed to be slightly crunchy on the outside and soft on the inside. That wasn't delivered. This was a second go at it, I gave them the benefit of the doubt, maybe someone was training, but the first one was 6 months ago and it hasn't improved.

This spot gets worse every year. I stop each time I pass through vegas, which is about 3 times annually. I plan to stop as each time they have more and more issues. First, it was the service. The employees became rude. Then the wait time for food got longer, not the customers in line but poor execution by the employees. Now they don't even have food. Went on 17 Feb, and they had no fries or onion rings. It is time the owner hires a new manager and gets this shop back up to corporate standards.

White Castle has been a beloved favorite of mine since childhood, and finding one during my recent trip to Las Vegas was a delightful surprise. The nostalgia of those classic sliders brought back so many fond memories. The burgers were just as delicious as I remembered, with that unique flavor and soft, steamed buns that make White Castle so special. The quick service and friendly staff made the visit even more enjoyable. If you’re looking for a comforting and familiar bite, White Castle in Las Vegas is a must-visit. It truly lived up to the cherished memories of my youth.

Most only share the bad but what about when your food is perfect? That’s what my crave case was perfect!! Every patty placed perfectly square with the bun. Not one slider was sloppy. I appreciate everyone that had a hand in my order

White Castle was across the street from our hotel so we decided to try it. You place your order yourself and can only pay with card when placing your order. We ordered the Double Cheese Slider meal. Came with a drink and fries. Added another Double Cheese Slider and added bacon to all of them. Sliders weren't bad. They were better than what we expected. We would eat it again.

My first time trying White Castle after knowing about it from numerous things .. such as from Harold and Kumar! I've stepped into one before but decided not to order anything but this time I just wanted a snack so figured I'll try it since there's no line. Surprisingly it was really good! Though, I might say it was extra appetizing as a drunchies in Vegas. It was hot and fresh, and the buns were pillowy soft! The cashier ringing us up was very nice and personable too. There was a kiosk for us ready to order in front but she purposely ended her dinner break to help us. The place looked clean and well-maintained, maybe since it was off-strip but I had a good experience trying it out!

Service was just ok. Ambiance was not very welcoming and seems as if they just wanted everyone to take their food to go. The food was also just ok, the sliders were soggy, maybe if the buns were toasted a bit more it would have been better. We also tried the chicken and the chicken tasted a little better than the hamburger sliders. Overall, will not be back. One and done.

Would not recommend this location. From the start, the staff is disgruntled if they have to talk to a human being. They have a computer system that no one can figure out. While I was there, I saw three people attempt to use the system and no one could figure it out. As soon as you talk to a staff member to take your order, they will greet you angrily because you couldn't figure out the system. The food was another issue. I ordered the jalapeño cheddar sliders (you pay extra for the add on). Not worth it in my opinion, since the restaurant uses jalapeño infused cheese and not actual pickled jalapeños. I would recommend only getting the regular sliders. There is also plenty of parking because this restaurant is located in a shopping center. And although there is a no loitering sign outside restaurant, there are plenty of loiterers. As far as ambiance goes, it can be really busy/ crowded during lunch hour. Something to keep in mind since they only have around 10 tables.

Terrible service. We put in an online order that was supposed to be ready at a certain time and our order wasn't done when we got there even though we were on time. Then, when they realized we were here, they threw a bunch of random stuff in a bag and gave it to us. Our order was missing so much stuff. We were missing our chicken sandwich and our 2 chicken ring sliders. They also gave us stuff we didn't ask for? Like a double patty slider that we didn't want? We couldn't even check our order because they threw all of it in a sealed plastic DoorDash bag... we're not DoorDashers! So unprofessional and the vibe was not it. 2 stars because the food is actually pretty good if it's fresh but it absolutely cannot sit out. This food has the shelf life of milk. Tasted so nasty as leftovers. Also, they were out of onion chips

Food was hot and fresh. It is a bit unnerving, however, watching the conditions that they prepare the food in front of you as you can see into the kitchen. Customer service is great when you can get a hold of an employee. To order in the restaurant it's basically kiosk only. Considering the area, the restaurant inside was pretty clean and maintained.

I think that the hours of operation is wrong. Stated 8 am opening but saw elsewhere it is 24 hours. Hubby called saturday morning, but it wasn't open yet. We went through the drive-thru window on saturday morning. We celebrate Father's Day with my FIL on the saturday before Father's Day. So, this is his favorite. Got the sliders without cheese. Had a gift card, so we ordered sliders and two fish sliders. Remaining balance $17 & change. Fast service. No issues. No mistakes. It's simple but it smells good. Diced onions really make a big difference. At home, steamed them. My FIL really felt special, when he learned we were having this for dinner. (Paired with fries (air-fried) and caesar salad, mmm.) And we had leftovers too.

Horrible horrible customer service. Do not place an online order. They told me it would be ready an hour after I showed up at my pick up time. I asked for a refund and they couldn't do it in store. Still haven't gotten a refund 3 days later. Staff is rude, and don't want to bother talking to customers. They depend on a faulty kiosk to order from. The stove tops looked nasty too. Go the extra distance to the strip or downtown.

I think White Castle is one of those things you have to try once because of all the pop culture references about it in the early 2000s and I think that's what keeps them in business because there's no way people actually like their food. This particular location was pretty dirty, and the employees were more concerned with their conversations than the customers or the condition of the dining room. We ordered one classic and a chicken combo. The classic patty was so thin that it was practically non-existent. The ones at and were room temp at best. I'd skip this. It's not worth it.

Clean spot to come eat. Food made fresh with a smile Ample parking right in front or drive thru Drinks next door at 7/11 if you don't want the sodas

This was my first time at White Castle, so I was excited to see why Harold & Kumar would go through all of their adventures to get them.. Overall, I was pleased. The sliders were affordable (a little over $1) and were served on moist buns that were warm and fresh. I personally liked the cheeseburger more than the chicken, the chicken felt a little dry since it was only chicken and cheese, unlike the cheeseburger that has onions and pickles. I ordered a total of 4 sliders and shared some (crinkle) fries! It wouldn't be my first choice for dinner, but it's definitely great late night or recovery food.

This White Castle here in Vegas is just so so for me. They seem understaffed which is why it took nearly 30 minutes to order. Once I got my food I was happy and ready to sink my teeth into one of these sliders and let those onion crystals pop in my mouth. That was about to change though, when a gentleman sat right beside me and asked me for some money. My family looked a little frazzled and my wife took a look in our bag and grabbed 3 sliders and some fries. I looked at the gentleman and said we have some food to offer and if that would be okay. He mumbled something and left. Aside from that the rest of our experience there went okay but not Harold and Kumar moment I had in mind. Only good thing I can say is this place doesn't seem busy but food will take awhile and lies in a questionable area of Las Vegas.

Food is always on point! The place itself was clean as usual! The reason for my review is the service! Shanice was great. Her computers were down and she was handling it great! A customer was placing an order taking there time, unfortunately there was only one tablet to place orders and she took my order verbally and got me taken care of! Huge thank you for taking the initiative to handle the situation!

I think the employees here were overwhelmed or something because a hour BEFORE their posed closing time, we were told that the lobby was closed and that we couldn't get anything. I'm big on customer service, so if that wasnt enough, they were rude about it. This is especially strange because there were people sitting in the lobby and the doors were unlocked. Things that make you go, Hmmm?!

I was the " Only Person, Customer " inside the store in Las Vegas. That's " BAD, You wonder WHY...

The food tastes exactly like the frozen version. The food was OK and the service was good but they got our orders wrong. I ordered a slider without pickles and it came with pickles... I don't blame them because they were understaffed. Overall it was an okay experience.

I was excited to go to White Castle. I sat in the drive-through just to find out that it was closed and I had to walk in. After walking in people were being guided to use the kiosk to place their order. I did as I was told, then realized that it was only a credit card or debit card option. I had cash. This did not make the people happy that they actually had to take my order at the cash register, and that was fully functional. I asked for an unsweet iced tea. I got something so loaded with sugar. It was disgusting. Of course I realize this after I got to my vehicle and there was no way I was going back inside. I guess at this point being a local in vegas, I will go to the White Castle downtown just off of Fremont Street. At least they're nicer there.

We were greeted upon entry. They were busy cooking and getting the food ready. It was clean and the food was served fresh. Tyquandra and the workers are funny and laid back. It's our first time being in Vegas together and they wanted to come here since they are all closed up down south. Kenn got the double sliders with jalapeño cheese, mozzarella sticks and lemonade. Dana for original sliders with cheese, fries and lemonade. Everything was hot and good. We will definitely come back whenever we back out this way.

Rude staff. Woman cooking got super angry that my daughter didn't want pickles on her burger and made it very clear that she thought the request was ridiculous. She vocalized this angrily and made me very uncomfortable. The burgers were soggy and smelled terrible. I threw away the order before we left the parking lot. If you want White Castle, choose a different location. Very bad experience.

Could have been great if the order taker/presenter could have simply greeted us! No hi, no thank you no nothing just straight attitude! Like I'm sure White Castle didn't knock on your door sir and make you apply! The customer service was trash but the food was hot and fresh at least! The ambiance was ruined by one person who seems angry! Without customers there's no business! I'm not sure if people really understand that these days! Showed Vegas ID he threw his hands up as if it was going to take a lot to take the little locals discount off!

Overall: 2.4/5 (dine in) Always wanted to try White Castle so I stopped by for a late lunch on Friday. The place is a bit sketchy so I wouldn't come here at night. Food came out pretty fast but I didn't hear them call my number, probably because I was sitting in the far corner so I recommend they get an intercom or something. The sliders were warm and individually packaged. I took off the bottom bun since it was less soft than the top bun and to save on calories since it didn't add any flavor to the slider. Original Slider ($1.39): The beef patty was lacking flavor. The onions were probably more flavorful and what really save this slider. The slider was disappointing but the best one of the 3 I tried. Fish Slider ($1.99): The first bite was good but the rest tasted like frozen fish. I had to put on a lot of ketchup and mustard to try to mask the taste. Chicken Slider ($1.99): The chicken is actually like a mini fried chicken patty. It was dry and not good. A McChicken trumps this any day. I was later informed by my local friends to not go to White Castle unless I'm really drunk or high but after trying it sober, I don't think I'd ever come back or crave it.

I had a good experience here. Staff was nice and was quick with getting me my food. I do wish the bread could be most toasted. However, I enjoyed my sandwiches, The Original Slider. This location has a drive thru that is 24 hours. You can't go up to the window which was a bummer because I didn't have a car.

If you haven't tried White Castle burgers from the source, then you need to give it a try. I only get the fish sliders now since I don't eat certain meats, but it's still sooooo delicious! I need to head to NY and try them there...

I went to the drive through here around noon today, Quick and tasty food, but awful employee attitudes. Not much more to say.

My dog would be mad at me if I tried to feed this to him. But, seriously we threw away more than half of what we ordered. Gross.

I am a CRAVER who lives in a state that does not have WHITE CASTLE restaurants. I don't buy the frozen WHITE CASTLEs. I only eat the product when I have a restaurant available. I went to this place for breakfast. I ordered from the posted menu. I asked if they offer a senior discount. The server said yes. I said that I qualify and would want it. I ordered the two egg and patty meal with hash browns. She asked me what drink I wanted and when I said, "Coffee," she said, "We don't have any. Our coffee maker is broke." When I was growing up, people used to go to WHITE CASTLE just for the coffee itself! This is the second time that I was told it was not available (the one in Jean told me that they stop making coffee after breakfast). I opted for water. When the bill came, it looked a bit steep. I looked it over and noted there was no discount. I told her as much. She said, "Oh, yeah. That's right. Sorry, I forgot. My bad." Then she left me to hang out with the burger makers. I held the receipt and shook it thinking that i would get her attention. Finally, I asked her what she was planning on doing with this and she said that she couldn't reverse it because the order was being placed. Customer service sucked big time in two places. I wound up going to the DUNKIN DONUTS next door for coffee. So, if you find yourself across from the Hofbräuhaus in Vegas and need a quick fix, I would say to ditch WHITE CASTLE and grab your meal at DUNKIN instead. This is VERY disappointing!

My wife and I were looking forward to trying White Castle as we do not buy the frozen sliders nor live in a state where White Castle operates. The service was quick, burgers were pretty good (nothing over the top). The fries were fresh and so were our burgers. Lock your doors if you plan to eat in your car as there were many transients walking around the area when we were parked and eating. We will go back and take people who have not tried it but I wouldn't go again by myself as I later tried the frozen burgers and they were pretty much the same.

Out of all the white castles- this one is the WORST! How are you going to operate a business this way!? On top of that/ the area is super ghetto.

We came and ordered the crave case as soon as they opened. The person at the drive thru kept letting us know they were understaffed and it was going to be a wait. We didn't mind. Once we ordered the cases, she reiterated again being that it was a big order that it might take awhile since there were only 2 people working. I appreciated her honesty and honestly there was literally no wait lol I was expecting a 30-45 minute wait but it was literally only 15. I'm in other drive thrus way longer than that. Bless their hardworking hearts.

Unfortunate to see the low reviews here but I thought I had an overall good experience. The food is excellant! The 4 cheese sldier combo is the perfect meal to get here. You get 4 little sliders that is packed with a delicous oniony taste with crinkle cut fries (my favorite kind). Wash it down with a pepsi and you're good to go. As for the service, I thought it was good. They could of been better but good enough. When I needed a refill they were attentive in getting it for me. And the cashier was friendly when taking my order. Maybe the only con was the area as it felt a little sketchy. Would recommend coming here during the day or ordering thru drive thru. Still though, I would come here again if I'm back in Vegas in the near future. Those cheese sliders I feel I can still taste it. Yum!

It's White Castle and it was typical White Castle fare. The drive thru was slammed, but service was still quick, friendly, and efficient. If you like White Castle, then the Las Vegas location will give you what you crave!

White Castle is not a Michelin restaurant, but it is exactly what you want in the original slider. Las Vegas is home to three locations and open 24 hours a day. This is the only Las Vegas location that is easily accessed as a standalone location and includes a drive thru. Don't be surprised as White Castle always tend to be in the more interesting part of town, and this one does not disappoint. As such, only credit cards are accepted. I love this chain as a taste of my childhood on the east coast. The food is still low cost and the flavor is the same. The service at this location was pleasant and efficient. The inside of the restaurant was clean and the food did not disappoint my expectations.

Classic sliders - small patty, soft bun, little bit of cheese and boom you've got a decent cheap meal! Everything was made to order and it's cool how you can see them making it behind the counter. Get the cheese sliders! It was kinda slow getting food but probably bc they have a drive through. Only came here cuz you know, Harold and Kumar went to white castle and now so have we hehe

You live you learn. No hello, no please, and no thank you. I know they're short on staff, but the employees are incredibly rude. It took 35 minutes to get a few sliders and there was only three people in front of me. The food is trash. There were literally no napkins to be found anywhere. I'm sure that's a health hazard. I'm not sure how they can even afford to stay on the strip. I felt guilty about giving the other sliders to a homeless person. Do better, White Castle.

On our way out of Vegas, my cousin and I wanted to go to White Castke and cross it off our fast food bucket list. We had the regular sliders, sliders with cheese and crinkle cut fries. We gave the sliders a rating of 4/5 and 3/5 for the fries. The inside of the restaurant could have been cleaner (2/5).

Jammie was super help and nice. She gave service with a smile, made our drinks the way we wanted and helped us use the kiosk. The food was good, too

Based on my recent experience, the negative reviews mystify me. White Castle's thing is little hamburger sliders. They are good. They come with caramelized onions, and when they ask you if you want cheese, say "Yes please." They are small, so you are going to want at least three or four of them or perhaps even five depending on your appetite. Each slider comes in its own little box. I'm not a fan of the fries. A lot of fast food places' fries just aren't very good, particularly if you are doing take out. This location is located at corner of Paradise Road and Harmon Avenue right across the street from the Virgin Hotel (formerly the Hard Rock). We tend to stay at the Virgin, so It's a good option for something quick and relatively cheap. The area is a bit sketchy, but we've never had a problem. The dining room is open during the day, but it's strictly drive-through at night (after 10:00 p.m. I believe). The drive-through is open 24 hours. We did the drive-through thing on our way from the airport to the Virgin (9:40 p.m. arrival flight). The service via the drive-through was good. We got a combo meal consisting of 10 sliders, two fries, and two drinks. The bag contained everything we ordered and the requested condiment packets. We have no complaints. I can't speak to the ambience since we did the drive-through thing. From the looks of the place, the dining room is about what you would expect eating in at a fast food place. We liked this location more than the location on Fremont Street downtown. White Castle is iconic, and you should try it at least once if you haven't. Cheers!

The last time I went to a White Castle was 1996 in Chicago when I lived there for 2 years . I don't know what the big deal is and like many , my stomach was a little messed up the next day and I didn't even eat that many . After one of my co-workers the other night was talking about this location and how he was gonna make a stop after work and they were open late with their drive thru , I decided to give it another try . I went after work on Halloween night . It is located across from the old Hard Rock Hotel , now Virgin Hotel and across from the Hofbrauhaus German Restaurant . No one in line at the drive thru and I placed my order . I waited a long time for my food and even turned off my car waiting . A couple other cars showed up after me and was waiting too . The young man apologized for it taking a while . I ordered 2 Chicken Sliders , 2 Jalapeno Cheese Sliders , and 2 Regular Sliders , and a Large Fry . I live on the other side of the Strip , so when I got home I had to warm them up a few seconds in the microwave , but that was fine . My order was correct , nothing missing . The food was nothing to be impressed with , but I have to say it was better than when I had it in Chicago which was kind of gross then . I can't say I will come back here , just not my thing . I would recommend to someone who likes White Castle since it was better than my past experiences . My total was $14.23 . I tried the ones in the grocery store a while back and they were not good , so I would recommend these fresh ones over the frozen ones .

Unbelievably poorly run. Be prepared to watch *maybe* one customer get food every 20 minutes. Also, if you enjoy employees casually smoking cigarettes right by the drive thru then this is your kind of place. Overall, just not worth a mediocre little square of meat.

I don't know why people are complaining about this spot. It's fast food not a gourmet restaurant, and for the price you can't go wrong.

I always go here after the drive to Vegas from Southern California and we always look forward to these burgers. The food was cheap but the burgers were stacked with their grilled onions. I was helped out by a tall lady with colored hair and she had the most welcoming energy about her! I still will be coming back again!

I got a chicken slider, single cheese, & the Gooey butter cake on a stick. The chicken slider and gooey cake made my night lol! The sliders were fresh. Service was also good and quick.

White castles are yummy that's why they've been around since like the depression ( the great one not this one the democrats have us in now) it is a fast food restaurant with the same food since my grandma was a kid. Which in itself is impressive. Little hamburgers are good. Service at this location was fast and I order extra pickles and they gave me tons!

I love the movie "Harold and Kumar go the White Castle" I'm sure that's why some of you reading this review are thinking about going. While in Vegas I has to give this place a shot. Glad I did. The food was really. They're fries are soo good. The burgers are like the movie described and just as tasty. The service was good and the drive thru was pretty quick. I went about 3-4 times while visiting Las Vegas. I will be back when I return to the city!

I had a good experience on today's visit! Food tasted great, service was kind when asking to refill the ketchup, and the wait was not long at all. Love this location for the convenience of my hotel!

I want to give a mention to the managers/hire ups of what a great job employee Luis is doing (he was working 2pm Friday 2/14). We ordered some of the VEGAN impossible sliders and modified the ingredients so they had to be made fresh which can take a bit of extra time. We didn't mind waiting at all but he went out of his way and kept checking back with us giving us an update on how long etc. Our order was kinda complicated and everything was there and done perfectly. He was really personable and kind. Luis deserves some recognition for the exceptional service. It's not something you typically get at a fast food establishment.

The sliders are great but the store is very dirty and disgusting. Service is okay. Would not be back to a store like this.

So always wanted to check this place since Harold and Kumar movie from long ago and now that I live in Vegas I stopped to try it out. Got the original combo thru the drive thru. I was the only car in the drive thru and it took a bit long to get my food. I asked the cashier what comes on the burger, she said meat, onions and pickles. I ask for ketchup mustard and honey mustard for my fries. I didn't get the mustard, I'm alright without it. I pull out the first slider and first thing that is noticeable is how soggy the bottom bun is, that already tells me how the rest is gonna be. I hate soggy bread, it's like sucking on a wet napkin. Then I notice how thin of a piece of meat they put on it and it's squared. That's fine on the squared burger I eat Wendy's but the thin ass slice was ridiculous. The burger had 1 pickle and a bunch of little diced up onions in random places. The look was so unappealing but if I just paid $10 for this, I might as well try it. I threw ketchup on it and took a bite. I want my money back, that was the most disappointing slider/burger whatever you wanna call this thing I have ever tried in my life. I don't know how they're still in business, really this crap. The fries, hung out in the fryer a little too long, they're saturated in oil. The best part of my meal was the coke. Terrible! Would not even rate it 1 star.

Food was fresh and amazing props to the staff for pumping out the fresh food . Dining area was clean and they were playing that old school R&B music