White City House

I just wanted to say how much I appreciate Simona’s amazing service. She makes the nicest coffee in the 10th floor. consistently perfect every time and always does it with such kindness and warmth. Her friendly attitude truly brightens up the day and adds a special touch to the experience at White City House. Thank you, Simona!

The service was horrific, they made it so difficult to order with set menu rules and was really stressful for a nice Sunday chilled lunch. They charged £800 for 8 people and the food was terrible. Half of our group did not eat and we left immediately. It’s nice to relax and do some work but I would not recommend eating here. We will not be coming back.

I wanted to take a moment to share some well-deserved praise for Wiktoria, who has been consistently exceptional ever since I joined Soho House. Each time I visit White City House—whether I’m working, with friends and particularly when I’m there with my 11-month-old—Wiktoria stands out for her warmth, kindness, and attentiveness. She always greets us with a genuine smile and goes above and beyond to make us feel welcome. Her thoughtful approach and calm, friendly manner make such a difference, especially when visiting with a baby in tow. In a world where people are often quick to complain or point out flaws, I felt it was important to highlight the positive. Wiktoria has consistently made my visits feel personal and memorable, and I genuinely look forward to seeing her when I come in. She brings a wonderful energy to the House and clearly takes pride in her role. She’s not only a credit to the guest experience, but I imagine a valuable member of the team—someone who leads by example through her professionalism and warmth. Wiktoria is truly an asset to White City House, and I hope she gets the recognition she deserves. The team here compared to other soho house’s across London is the best with a friendly and attentive service - the best soho house in London without a doubt

Organised an event at Soho House for a big group of people. Great venue and phenomenal service throughout the whole evening. A big thank you to Florencia Alvarez for all her help in preparing for the event. Thank you for your guidance on the menu and for accommodating to all our needs. 10/10 — we look forward to coming back soon!

The room was large and spotlessly clean. The courtyard aspect meant it was incredibly peaceful. Biggest issue was the service. Female bar server was obviously very sick and coughing up phlegm on the other side of the counter while cleaning for half an hour. Said to a colleague she'd been working for 12 hours. Literally bent double on the counter, not being able to stop coughing. Hugely sympathetic, but what the heck Soho House?

Soho House has devolved into a shameless operation where staff steal from members and management actively covers it up. My experience has been nothing short of outrageous. My bag containing over £1,500 worth of items was stolen by staff from their supposedly "secure" lost property area. I had left my items in a gym locker overnight, and the next day, my designer item was gone, but miraculously, all of the less expensive items were still there. This selective theft clearly points to staff involvement. Instead of taking responsibility, management has engaged in blatant gaslighting - repeatedly referring to my belongings as "lost" despite the fact they disappeared from a staff-only area. When I demanded to see the surveillance footage, they became defensive and evasive. Their solution? Offer to compensate me for less than a third of the amount lost. No apology or remorse was offered at any point during this process. The annual membership now buys you the privilege of being stolen from, lied to, and treated with dismissive condescension when you dare to question their security failures. The police are now involved because management was too incompetent and dishonest to handle this internally. They've shown zero interest in investigating which of their staff is the thief despite having all the tools to do so. The police investigation continues, despite management's obvious attempts to obstruct it. This incident is just a symptom of Soho House's complete collapse in standards and values. The staff seem to have noticed this decline too and have apparently decided that stealing from members is an acceptable perk of the job. Management's attitude throughout has been appalling - questioning my integrity, doubting the contents of my bag, and treating me like I'm trying to scam them rather than being the victim of theft by their employees. Their communications have been patronizing, inconsistent, and designed to wear me down rather than resolve the issue. This establishment is rotting from within, with thieving staff protected by management who view members as walking ATMs rather than valued clients. It’s become embarrassingly transparent that having a membership is now more of a liability than a privilege.

I had the vegan Sunday roast a few weeks back. The Mushroom Wellington was underwhelmingly disappointing. It tasted like it had been defrosted from the freezer and lacked both flavour and texture. The roast potatoes were lovely and fluffy, however to see just boiled peas and sweetcorn on a roast plate is pretty basic and reminded me of school dinners. The gravy was also watery with no flavour. I will not be ordering a vegan roast here again.

I called to ask the prices for the Nori restaurant since it’s not listed on the website. They said this is a members only line but she did say she would email it to me. Never got the email. Also I asked to be transferred to restaurant and also was refused because I’m not a member. Why are you opening your restaurant and downstairs to the public if you are refusing to help them 😒

Had the chance to try out - for good money, mind you - the club/restaurant and the hotel. (Yes, I was a member at that time.) The hotel is overpriced - as most of the Soho universe is, even for members - and the rooms are tiny. Mine had a view of a (I am sure exceedingly "retro") wall. The restaurant gave me food poisoning. Nuff said.

Find a friend with a membership card to Soho House and make sure they invite you! This is my favourite location so far. This latest addition to the group is located in the old BBC studios and you can still feel its history. I particularly love the downstairs lobby which looks like an old fashioned BBC reception with retro TV sets and favourite shows flickering above the desks. Once inside and upstairs White City House is pretty much like all private members clubs these days, filled with professional folks hiding behind their MacBooks and the odd group of casual diners. At some point during the evening the laptops are packed away and the place turns into an upmarket bar. Apparently there is a rooftop pool too ...