Alice V.
Google
Woodgrain Pizzeria seemed to have the best reviews of any food offerings on my recent layover at Midway so even though my gate was in B terminal I had plenty of time to walk to their location in A terminal. The employee that took my order was very nice, and I appreciated that you are not pressed to give a 20% or more tip at checkout like most places. My order was made, and after watching the gal that was preparing pizza, I wasn't too hopeful for a good outcome. She slid the pizza so hard off the board into the oven that half of my pizza slid off and proceeded to smoke and burn in the fired oven. The gal that took my order noticed. She could have looked the other way and let me have a half burned/ half topped pizza, but she didn't. She took it out and threw it away, cleaned up the mess in theoven, and proceeded to make a freshly made pizza for me. She then apologized for the delay and offered to comp me a beverage which I didn't need so I thanked her directly for making me a new pizza and tipped her directly for her efforts cleaning up after the other employee's mess. I didn't catch her name, but if you worked lunch shift on May 21st and see this review, thank you! Your attention to detail and customer service was awesome and will take you places in your future. Pizza was okay for airport food! Airline staff was ordering lunch there, too, and they probably are in the know for best locations to eat from on break in the airport!