Elaine W.
Yelp
I want to downgrade my previous review from a few years ago. I've since gone to Wurstbar several times since then and EVERY. SINGLE. TIME Wurstbar takes what seems to be an unreasonably long time to be able to make our food. I usually shrug it off, but my latest visit is the reason I will never return to Wurstbar again.
When my partner and I walked in on a random Monday, we advised the host that we wanted to make an order to go. So we looked at the menus, figured out what we wanted, and then no one took our order for a good several minutes as we stood at the bar. So we called the bartender to ask if he could take our order, he nodded, took our order and put it through their computer, and then we were advised that it would "take about 45 minutes because they're busy." Not a problem. We said we'd be back and we walked around the block until our 45 minutes were up. I came back in thinking the food would at least almost be ready.
After walking in, I was not greeted by the staff for some time. Then I had to stop an employee to ask if I could inquire about my take out order. They asked for my name and I said that our order was made in the restaurant, and not using an app. The bartender confirmed and mentioned our order was listed under "TO GO". Another ten minutes pass, and I had to stop another employee and inquired again about my order. Another 15 minutes pass, and I had to stop the same employee, to which he responded "it's not ready" and I explain that I've been waiting an additional 20 minutes than when I was told my order would be done. He kind of just shrugged and walked to serve another party. Then another 10 minutes pass, then another 10 minutes, and I have to stop ANOTHER employee and ask about my order. Five minutes later he comes out of the kitchen and hands me my order and all he says is "here."
My order was not an order for a large group, it was for a party of two and it only included THREE ITEMS - Haus Poutine, Maui Bow Wowie (which changed their ingredients), and Rancho Grande. Maybe there were a lot of customers, but I cannot fathom why it would take TWO HOURS to make these three items. As a worker, you should have a much better understanding of how long food will take to be made. If you are off by 10-20 minutes, I can understand, but to be off by a whole hour? And these are sausages with a few ingredients and fries with gravy and cheese. Maybe I am missing something, but these dishes are not something that would take long to make. And to add to this, I had to stop every front house employee that evening to ask about my order (some of them on more than one occasion), and not even a single apology from any of them for wasting my time.
Two stars for the food because I enjoyed the taste and quality of food, but not good enough to endure that again.