Abhay L.
Google
The food was excellent, but it was marred by an unfortunately and unexpectedly bad service. I want to preface by saying that I understand there may be language difficulties as I am not a Mandarin speaker, but these issues should not occur even with this in mind.
My family and I ordered 5 plates, a dessert, and a wine. First, a dish was provided to us that was not ours - totally fine, mistakes happen, but the errors only escalated. Second, the wine was provided at the *end* of service, and only after being reminded. Finally, our cheque had a surcharge of over 7,200 TWD! When we inquired for the reason, the server said that they had misentered our wine cost as 8,000 instead of 800. If I was even slight more careless with the itemized breakdown, something that was presented to us being *behind* the signing receipt, this could have been an extremely costly error.
We didn’t *need* an apology or compensation for these errors, but the staff did not even acknowledge them, only looking sheepish and taking their sweet time to correct it. This was slightly frustrating, as the food was fantastic! Highly deserving of a the Michelin moniker. But the service marred what could have been a great experience. Unfortunate.