Ana T
Google
We visited Restaurant Zaika for a birthday celebration after it came recommended by someone local. The experience, unfortunately, didn’t quite live up to expectations , though there were some highlights.
The starter was genuinely delicious and gave a promising start to the meal. However, the main courses were quite underwhelming. The lobster, in particular, was overcooked while the flavour was there, the texture was tough and chewy. At £34, it really didn’t feel worth the price. The chicken biryani and the paneer dish were both average, not bad, but certainly not as good as what we’ve had in other nearby restaurants.
What made the situation worse was the handling of our complaint. We mentioned the issue with the lobster, and while the waiter did apologise, no further gesture was offered, no adjustment to the bill or any goodwill token. That was disappointing and felt like a missed opportunity for good customer service.
That said, I do want to highlight that the waiter who looked after our table was excellent, very polite, attentive, and genuinely helpful throughout the evening. The atmosphere in the restaurant was lovely, and the decor was outstanding and welcoming.
As locals, we were hoping to add Zaika to our list of favourites, but unfortunately, the overall value for money just wasn’t there. For the prices charged, there are better options nearby. A disappointing experience overall.