Cindy F.
Yelp
It hurts my heart, and it took a while to decide to write this review. As most of us locals know, Zippy's is a local tradition. I remember the 'no questions' about where to go after a local sports event or after a date. However, it has been a while since our family sat down in the restaurant post-COVID. There was plenty of free parking because we arrived right after the lunch rush.
I'm sad to say that the once familiar warm greeting at the line for seating was gone. I felt like my mom was telling me to sit and wait. When it was time for our party to be seated, there was no thank you or apology for the wait.
Our server, Chingky C, and the kitchen's speed were excellent. She listened, and the food was hot when it arrived at the table. We had our go-tos--Korean Chicken with Chili, Chicken, the Kalua Pork special, and a couple of large fruit punches. We ended with our fav, Jello Parfait with chocolate ice cream in a banana split boat. Yum!
The 3 rating is due to the initial lack of aloha and the prices (but the service was great and the food tasted what we expected). The plates or the portions looked smaller, or was it our imagination? We had to double-check the bill. No wonder one day at work, my co-workers were saying how "Zippy's is really becoming a locals' place where you go only when you have visitors from the mainland. It's so expensive!" I had the saimin instead of the Oxtail soup. I couldn't justify paying almost $30 for a bowl of soup. Sorry!
I think we all understand the cost of food has shot up after Covid, but we get more value on the plate at local places like Rainbows, L&L, Side Street Inn, etc. We were surprised at the kitchen charge. Altogether with tax, our bill for four people was a little over $107 + tip.
I think they created the Zipster Rewards program to regain market share in the local market, which is a good idea.
With all of this said, we will be back when we have a craving for one of the Zippys staples, or we are short on time to prepare a meal. With so many other choices out there, my mom-in-law always said, "Yes, everyone needs to eat, but they don't have to eat yours. It has to taste good, they have to feel that you are giving them a fair price."
Zippy's will always be (at least in my lifetime) a local icon. I'll always have fond memories of times shared there with family and friends. Unfortunately, we cannot afford to visit as often as we used to.