The Virtual Future of Restaurant Regulars | Bon Appétit
"A new American restaurant in Harlem that leaned into “virtual hospitality” during the pandemic by surprising delivery orders with small complimentary extras. Regulars have found little treats in their brown paper bags — for example, a side of cauliflower with turmeric and honey or mini doughnuts for dessert — whether they order takeout or dine in. Those small gestures make repeat customers feel acknowledged and appreciated for supporting a local spot through difficult times." - ByAli Francis
