Hana House

Grubhub’s ‘Free’ Lunch Program Was a Disaster for Restaurant Workers | Eater NY

"Inside the two-story Korean food hall Hana House at Borough Hall, chef Max Zumwalt described the Grubhub promotion as “a shitshow”: the venue, which is currently open for takeout and delivery ahead of its full opening this year and normally gets 40–50 lunch orders, received more than 100 in the first 20 minutes and saw another 40 orders come in every 10–15 minutes, making it their busiest day ever even as they made less money because average order size dropped by about $10 (with many orders $15 or less), Zumwalt had to refund roughly 15 customers, and he is still disputing charges and refunds with Grubhub." - Luke Fortney