The Convenience of Delivery Apps Is Ruining Restaurants | Eater
"A dominant third-party delivery platform criticized for charging restaurants punitive commission rates—often 20–30% per order—and using aggressive sales tactics to secure sign-ups. Practices attributed to it and similar companies include listing restaurants without consent, deferring rather than waiving fees during crises, and emphasizing consumer convenience via promotions while squeezing restaurant margins and reducing transparency around courier compensation." - Deepti Sharma
