Celeb-Endorsed Cha Cha Matcha Chain Under Fire for Allegations of Problematic Workplace Behavior | Eater NY

"At the Venice Beach location I found staffers described a more diverse workforce than the West Hollywood shop, but employees still criticized the celebrity loyalty program for creating “chaos” in stores: customers using lifetime cards reportedly skipped lines, brought friends, placed large orders, and rarely tipped, and staffers who worked there said those practices made service uncomfortable. The Venice Beach store also began accepting delivery orders through Postmates while its phone line was reported disconnected." - Luke Fortney