


5

"I noticed that Manresa Bread, the popular spin-off bakery from Michelin-starred Manresa, saw its usual line amplified during the pandemic and that its business model—relying on mostly small-ticket items averaging $10–$15 per person—doesn't mesh well with typical fulfillment services; unpredictable daily delivery orders make production planning difficult, often causing shortages or waste, and staff felt that every order from DoorDash or another app pulls attention away from in-person customers because each order must be dealt with immediately." - Clair Lorell