Intelligentsia Coffee High Line Hotel Coffeebar

Intelligentsia Coffee’s CEO Talks About Adjusting to the New Norm | Eater Chicago

"I was told that Intelligentsia Coffee, led by CEO James McLaughlin and based in Chicago with six local shops and additional locations in Los Angeles, Boston, New York City, and Austin, has reopened a handful of locations for to-go service (including two in Chicago) and responded early to the crisis by making a series of rapid operational changes. Leadership worried about supply-chain impacts at ports and manufacturers overseas, moved quickly during an intense period of decision-making, and implemented measures like eliminating personal cups early and pulling the condiment bar behind the counter so staff could manage it; the company prides itself on being small and nimble, able to test and pivot within days as new information emerges." - Naomi Waxman