Restaurants Aren’t Really Charging People For Skipping Reservations Anymore | Eater NY
"Mark Bucher, owner of the steakhouse, observes a psychological shift around dining reservations: “A dinner reservation used to be something you were excited for,” and, “Now, it’s just a faceless transaction. You don’t have to call and speak to someone. It is so easy to cancel and juggle reservations like a circus performer and then restaurants get stuck holding the bag.”" - Andrea Strong
