The Hotel Service Everyone Forgets About Can Change Your Vacation
"That sort of local connection can lead to experiences you’d never find on your own. 'We will always have the most up-to-date knowledge,' says Salvatore Bartolone, head concierge at Shangri-La The Shard, London. Bartolone has been known to arrange everything from helicopter tours to guided visits to the Tower of London that access hidden corners not open to regular ticket holders." - Travel + Leisure Editors
