Rebekah Haskins
Google
Absolutely the worst dining experience I've ever had.
We left the restaurant with our kids in tears after being verbally attacked—by both the staff and the owner. If you're interested in the full story, here are the details:
Upon arrival, my husband and I were seated in a dark corner. I politely asked if we could move to a better-lit table, and they accommodated the request. Our waitress came over fairly quickly to take our drink orders, including a tea with lemon. It took about 10 minutes for the drinks to arrive, and when they did, the tea had no lemon. I asked—again politely—if lemon was available, and when she confirmed it was, I asked her to bring some when she had a moment. Shortly after that, without explanation, a male waiter took over our table.
From there, the service went downhill. We waited much longer than expected for our food, even though we noticed several tables who arrived after us receiving their meals first. While the new waiter wasn’t outright rude at first, we did have to keep asking for refills, and our food took over 35 minutes to arrive.
When it finally did, three out of four dishes had severely overcooked, dry, stringy chicken—so tough it was difficult to chew. When I brought this to the waiter’s attention, his response was simply, “So, would you like to-go boxes?” We packed up only some pasta and bread—none of the chicken.
When I received the bill, I noticed only a small discount was applied. I asked to speak to a manager, and the waiter responded, “I already talked to the owner—she’s not going to tell you anything different.” After waiting about five minutes, the owner finally came out—not to resolve the issue, but to immediately accuse me of being rude to her staff. She then said, “You’re not going to stuff your face and walk out without paying,” along with other aggressive and completely inappropriate comments.
It escalated further when the waiter called me a liar, claiming we had taken the chicken with us (we hadn’t). I even offered to bring the food back in from the car, where my husband and children had already gone, to show them. Instead of discussing the issue reasonably, the owner threatened to call the police if I didn’t pay the full bill and followed me outside to take a picture of my license plate—while continuing to argue with me as my children cried in the car.
I returned to the restaurant with the food again and offered to pay for the portion we ate, but they still refused to work with me in any way.
This was a shocking and deeply upsetting experience. I have never been treated so poorly in any customer service situation. The way the owner handled this situation—especially in front of my children—was completely unprofessional and hostile. I'm truly astonished that this business is still operating given the way they handle customer concerns.