Palak Q.
Yelp
Dear Kirti (the owner). If you're reading this, this is for you so that you can work upon the "deficiencies" your business suffers from. No hard feelings. What I'm about to say are true facts, and you are welcome to have me removed from Yelp if you think I'm lying.
First off, during my first visit on July 22nd you lied to me and my daughter saying you sent your "servers" home because they requested time off for a party to attend. Maybe you were too embarrassed to explain the super slow service, your lack of interest in your guests and complete absence of attending them.
I am a Gujarati Indian and what I witnessed was typical to experience if I actually were in India. It is unacceptable here. The tables were dirty, food trays were not refilled, the food itself looked stale (example, the avocado sauce had literally turned grey and was still sitting on the buffet table), there was literally no customer service available for the first 15 minutes of me and my daughter just sitting there and looking like fools.
Her explanation to the un-refilled food trays, especially the raw items, was, "Ma'am you have to come early, around 1:00 p.m. next time." Agreed, it was 6:00 p.m. at that time. I ended up ordering a couple raw dishes off the menu for an overcharged price. I'm a raw vegan and don't usually find restaurants I can eat at. I told her I'll be back next Saturday around 1:00 specially for the raw items on the buffet.
Today, July 29th, after calling a few times this week to confirm there will be raw food today, I reach at 1:00 p.m. on the dot. No host, no server, and no owner to be seen anywhere. Just like last time. A total of two tables were occupied in that huge space.
I seat myself, waiting to be noticed. 15 minutes later the owner shows up, just as high strung as I had seen her the last time. After chatting up a storm with one of the tables she disappeared again into the kitchen. This was quite a surprising behavior for someone in the hospitality business. I wanted water. I wanted service. I wanted to be treated like a paying customer.
I went ahead and helped myself to some sad looking salad from the buffet (the only thing I could eat). Another 20 minutes later I see her approaching me with a jug of water in her hands but decided to make another 10-minute stop at another table (occupied by white folks) to chat up another storm, my water jug still clasped in her hand.
By now it was almost 45-minutes and yet no raw food on the buffet table. I assumed it was yet to be brought out so I ask, "When are you going to bring out the raw items?" She answers, "I'm sorry we're not going to put any raw dishes on the buffet because it's too expensive to make." My eyes widened. I explained, "Ma'am, I've been planning this trip for a week, called you three times earlier to confirm, and you're telling me no raw items are being served right now?"
"Did you call today morning?," she says. I said no. That disqualified me from receiving raw food.
She finally brought out a couple raw desserts, that she claimed were sweetened with "figs, dates or raisins." She wasn't even sure what was in them. It tasted like sugar. Can't believe I paid $15 (standard buffet price) for 3 tiny pieces of supposedly raw dessert and a bland cup of salad.
The most interesting part was that during those 2.5 hours, she never got a single new guest other than whom she already had when I had walked in. In fact, about 2-3 couples walked in and immediately bolted after looking at her cooked buffet.
After wasting 2.5 hours of my life that I'm never going to get back, I did some research and here are my findings:
1. The owner makes her money through catering to Gujarati families/parties. What is served on the buffet are leftovers from her catering orders.
2. She doesn't hire any outside people (Indian or white) with the fear they'll reveal how conveniently she lies about the ingredients used in her food.
3. Nothing is organic, she uses sugar as sweeteners, I even doubt it's vegan, and all the food she serves is stale/leftover. She makes nothing fresh.
Hope you consider my comments as a chance to improve your ways.