Timothy C
Google
Belleville Bakery (or BLVL, as is printed on the front door) offered a relatively limited selection of pastries, most of the laminated persuasion. I had a cardamom bun, which was very good, though it had only a hint of cardamom taste. My friend had the morning bun which was satisfying, but nowhere near as good as Bread & Friends’ offering.
What set this bakery apart, however, was the subpar customer service. “Subpar” is being generous. The one employee present when we walked in did not greet us, did not ask if she could help us, did not even change her expression—which could only be described as surly—as we approached the counter. In fact, the only time she spoke was to tell us the total amount we owed. No “thank you”, no “enjoy”, no “have a nice day”, nothing.
When another person appeared to make our drinks, the energy in the bakery felt as though the two employees had been quarreling just before we arrived and now were not speaking to each other. Tension. In. The. Air.
The second person made an Americano for me, which was fine, and a hot chocolate for my friend, which had a beautiful design in the whipped cream topping, but was lukewarm and tasted like Swiss Miss®️ powdered hot chocolate. The barista did not announce our drinks when they were ready and did not say a word or even glance in my direction when I retrieved the drinks and said, “thank you”.
My friend and I agreed that the lack of even the most basic of “customer service” niceties left us feeling we would not want to return to Belleville.