Kristy A.
Yelp
This place has such potential, but they just aren't living up to it for me. I've been back a few times since my last review, generally with middling results. This last visit though - yikes.
They seemed a little unprepared from the start. She started toward a table, changed her mind, and then pushed two tables together into a dark corner. Dark except for the sliver of sun shining right in my eyeball. She lowered a shade, which worked great for about 3 minutes before someone else came and raised it again. I tried to flag him down, but he wasn't paying any attention. I lived with it and once the sun ducked behind the building, it ended up really dark and dreary in our little corner.
The service otherwise started out ok. He knew the beginning steps - greet, drinks, apps. He brought a glass of wine promptly and answered some questions about the menu. One of our party is a vegetarian, and she clearly identified that as she asked a few questions about the dishes. The appetizers were good and came reasonably quickly, but then the service really started to falter. We weren't ready to order when he came back, and then I think he forgot he hadn't done it. He did finally come back for the entrée orders, but didn't address the drinks, several of which were empty. Then he disappeared for a bit.
When the food came, I snatched a French fry off my friend's plate and realized they'd served the vegetarian a heaping pile of tallow fries with her veggie burger. Maybe partly her fault for not knowing what tallow was, but since she had earlier made clear that she was a vegetarian and was ordering a veggie burger, I feel like he should have pre-empted that problem when she ordered. Anyway, we flagged him down. He seemed to not understand the problem at first, but then he got it together and took the dish to be corrected. He apologized and offered free dessert for the inconvenience, which was nice even though we didn't really want dessert. The second burger came with the vegetarian fries, but also came drenched in aioli (was originally ordered without), so we had to send that one back too. Third time was the charm, though it did still come with aioli on the side. LOL. He ended up comping that burger and the dessert at that point, which I felt like was only right given that we were all finished by the time she got something she could eat.
Throughout the whole meal though, there were a lot of service missteps. I don't know if he was new or just not well-trained, but we had to flag him down each time we needed something. At one point, we sort of felt like he'd just forgotten we were even there. When he did come, nothing was noticed. Nothing was offered. He came to the table, but he didn't look at it. My wine sat empty for at least a half hour even though he'd been back several times about the burger. Same with the cocktails, sodas, and water. At some point, he took the empty water carafes, but didn't bring replacements. When it was clear we were done, he didn't offer boxes - we had to ask. We also had to ask to order the desserts, which were eventually set down next to half eaten tuna apps that had never been cleared. We had to ask him to clear them, as he didn't seem to notice that either. Only when he brought the desserts did he finally see that we didn't have a sip of any beverage left and asked if we wanted water with our desserts. Umm...yes?
Overall, it was just a really awkward experience and not at all fitting of what I feel like they could be.