Bill S.
Yelp
Our waiter last night was such a tool bag, he took away from our overall experience. It's hard to give four stars but meeting Jacqueline herself melted my heart.
This place would never survive in NYC. Cafe Jacqueline is a cute French bistro, off the beaten path. There are 10 tables, if they're doing 50 covers nightly, God Bless them.
The waiter who represents the front of the house or more importantly, the face of the business? I wanted to snap on him, such a pissy and unprofessional demeanor. My wife & I walk in and he asked if we have reservations. We do not (the place is half empty) he shakes his head and says, a typical dinner is over two hours. I'm the only waiter here so I'll do my best. Um what?! Here's a correct response:
You're first time here, great! Please be patient with us, our soufflés take a while to prepare but are well worth the wait. Isn't that a nice way to get greeted? And being the only waiter, it's his restaurant! He should be all smiles as he's raking in the tips with no splits. Again, why be all pissy?
I'm not going to wait hours for dinner. Our body clock is on NY time, My wife would be out of her mind. I figured, let me speed up the process and order a funky salad, French Onion soup and a Chocolate Soufflé.
The waiter comes over to take our drink orders. I said, we're simple and ready to order. He got pissy and said I'm not ready, you have to wait for me. Oh this guy.. I need to run everything. Ready? Put out a carafe of water on every table, no need to run around filling up glasses. Also, the butter was cold and hard to spread. It's your job to make sure it's not too cold for the guests. Or is that too hard and complex?
I'm going to rate our meal from top to bottom:
Chocolate Soufflé:
This is the reason why we waited, once we took a bite everything else seemed secondary. I have never in my life had a soufflé as light and airy being served at Cafe Jacqueline. And I was stationed in France!
French Onion soup:
The soup was great but served boiling hot. Our waiter said it's going to be boiling hot so be careful. I'm not sure who's in charge of the soup but at midnight NYC time, I don't want deal with boiling soup. I waited for it to cool down.
Spinach & Bacon salad:
Why so expensive? It's spinach. It's bacon. Mix them in a bowl? For $20 bucks, it wasn't worth the price. Also, waiter?? Give me a damn serving spoon...
Beer:
I was hoping for Jenlain, a French beer. Nope, I was served a Belgium beer imported from Canada.
To use the restroom, you must walk through the kitchen. Sure enough, there she is, the cutest little thing, Miss Jacqueline! She smiled at me. I told her I traveled from NY and made a special stop just to dine here. She smiled, asked me my name and said Merci! How can you get mad and give less than four Yelp stars? She's so welcoming and her soufflé is award winning.
My waiter comes back from a smoke break (this guy is so annoying) and has pronoun trouble. How did "we" like our dinner? He think he also said did "we" rethink our order after I read the specials? What the heck is up with this guy? Dude, get another profession. "We" think your not worthy to work serving customers.
It was so nice to meet you Ms Jacqueline. Thank you again for the award winning soufflé