Karin H.
Yelp
My husband, my brother, my mom and I went to Charlie's on Mother's Day for lunch. We had a reservation, made well in advance. Right away, I was sort of surprised to be seated all the way in the way back of the restaurant, the last table, right next to the bathrooms, especially as the restaurant didn't seem to be particularly full at the time of day we were there (at around 1:15pm). That wasn't really a big deal, but we did notice it, and since it added to the overall experience, I'm mentioning it.
We ordered 1 appetizer for the 4 of us to share, the kielbasa wrapped in pretzel, which was tasty, though extreeeemely salty. Then, since our server (who was very nice) made a point of telling us the sandwiches were huge and enough for two people to split, my mom and I each ordered their half-sandwich special (she the egg salad, me the "French Dip"). My brother ordered the steak frites, my husband the grain bowl. The egg salad and the grain bowl were ok tasting, not wonderful, but not bad. My 81 year old mother who does not have an enormous appetite was surprised, though, that we'd been advised not to order a full sandwich unless we were "VERY hungry" because her rectangular sliver of sandwich was pretty dinky (it was about an inch wide and 3.5 inches long). More like a tea-sandwich. It came with fries, as did my sandwich, and they were not very good. They tasted like the beer-battered type of fries you find in any number of basic, not great pub-style places. In my opinion, not worth eating. My brother's steak was even smaller than my mom's sandwich sliver. It was positively diminutive, and way overcooked (he ordered medium-rare, this was grey-through). I tasted it, and to me it tasted like it had been cooked the day before and re-heated for him on Sunday. Not tender. Also, not good. Now to my "french dip" sandwich. The bread was falling apart soggy (literally falling to pieces in my hand). It had been drenched with SO MUCH jus. The remainder of the jus, in a little ramekin on the side, was all cloudy and kind of creamy looking, not translucent like it is anytime I've ever had it or seen it at other establishments. The meat was extremely thin deli cold-cut style meat, which tasted mealy and unpleasant. I found it inedible so I left it aside. My brother had some of it and said he couldn't believe by how bad it was.
I don't know if this was just an off day for this restaurant, or if it's always like this, we haven't been before, and unfortunately, will not be going back. It was just really disappointing to spend $235 for lunch at a place with many good reviews, especially after reading on their website about the owner/chef's esteemed tenure at the French Laundry and beyond. It was almost shocking. I give two stars in my review because the service was good and every employee we interacted with was really nice and genuinely friendly, and the location is great, and the look of the restaurant is so nice, clean and comfortable. We're a lucky family, and we've had the good fortune to eat and experience many of the excellent restaurants the Bay Area and surrounding areas have to offer. We know good food when we have it, and unfortunately, this was not it. As I say, this really did surprise us about Charlie's, and it did kind of put a damper on our day, but we spent the afternoon walking around and shopping and stopped at a fantastic strawberry stand on the way home, so we turned the day around.