Chez Nous

Great experience! The cocktails were delicious and perfectly made. The bartender Adolfo provided amazing service—super skilled and friendly. The manager Cecilia was also wonderful, very kind and attentive to everything. Definitely a place worth visiting!

Such a beautiful spot! The vibe is moody and elegant, and the food was really good. What stood out to me was the level of service and attention our waitstaff gave to us. I will definitely be coming back!

My recent visit to Chez Nou at The Marlton Hotel was a truly lovely experience, with just one small point for improvement. We came in during the shift change, and the transition was seamless, thanks to our wonderful server, Ixehuatl. The hospitality was fantastic from the moment we sat down. Ixehuatl provided excellent customer service, making us feel welcomed and well-cared for throughout the meal. The food was absolutely on point. We started with a half dozen oysters that were simply amazing, and the cheese plate was a perfect follow-up. Everything was delicious and a testament to the kitchen's quality. The only area that could have been better was the bottle service. We ordered a bottle of Conquilla Cava, but it was served at room temperature. After he poured the glasses, the server didn't check back to see if we were happy with the bottle. This simple check-in could have easily resolved the issue and made the experience flawless. Despite this small lapse, our overall evening was great. The food, the ambiance, and especially Ixehuatl's service made it a memorable night. I would definitely recommend Chez Nou and look forward to returning.

Please let me preface this rather extreme review by sharing that I typically do not leave negative reviews, as I understand the impact it has on a business. I grew up with a father who was a restauranteur, so I make every effort to be kind and engaging with staff to ensure they enjoy their experience with me as a guest they are serving, and to build a relationship for future visits. As someone who fine dines multiple times a week, and a former fan of Margeaux that previously lived at this location, I had high hopes for Chez Nous. Beautiful design aesthetic aside, the experience was quite honestly the worst I have had at any restaurant in NYC, with 0 exaggeration. Upon arrival the hostess at the front told me my guests had arrived, and advised me to walk to the back to find them… there was no queue at her station, so I would have expected her to escort me to the unknown location at which my guests were seated. 2 of the 3 first round of cocktails were not made as described on their menu, but were easily returned and redeemed by a wonderful red wine suggestion from the server. Our appetizers arrived and the cheese platter really was a joke. Even the serving staff laughed when we provided feedback on the dish, indicating they agreed at how ridiculous it was, that they have received the feedback countless times, and even went as far as to share that “the presentation is actually a recent upgrade”. Our request for additional jam to compliment the cheese was confirmed but then never arrived. $38 for literally 5 slices of cheese (not 5 TYPES), even for a guest who has the financial means to purchase the entire hotel if they desired, was truly insulting. The entrees arrived and my guest bit into a large piece of plastic in her food. The response by the manager was anything but empathetic, with no introduction and not so much as a reassuring smile. She offered us free dessert as a remedy for the consecutively poor courses, which I declined in fear of consuming plastic. This was the first time in 16 years of living in NYC that I did not eat my entree and actually called a nearby restaurant from the dinner table to make a reservation within the hour, then prematurely left Chez Nous. The icing on the cake was a male server thinking it was appropriate to offer his phone number to my female guest to “take care of her” when she privately advised him that we still intended to offer considerable gratuity to the servers for trying to make the situation as best as they could within their respective roles. My overall sense is this new restaurant opened earlier than it should have before working through the menu, did not hire a consistently high caliber of staff to meet the expectations of fine dining, and did not find their rhythm to ensure they are delivering an experience to be proud of. This visit left much to be desired and I’m hoping if I revisit in the future, they will have worked through these opportunities.

Had a wonderful experience here. I ordered the squash tagliatelle, and my friend had the steak frites; both were delicious. The ambiance was cozy and charming, and we left genuinely impressed. I’m honestly surprised by the negative reviews; this has quickly become one of my new favorite spots.

Had the pleasure of going to Chez Nous at The Marlton last night for an excellent holiday dinner with great friends. It is definitely one of downtown’s great dining rooms. Walking in I felt like transported into a world of old-school Hollywood glamour. Loved the ambience of curbed red booths with the candlelit tables. The service is nothing short of exceptional and the menu had a mix of French classics with unique takes. Loved the short rib, seafood vol-au-vent and the cheese plate with dessert and a glass of red should be mandatory for all. The the Barbara 1801 cocktail was my favorite type of martini already built in the menu! Perfect for me. Excited to come back with friends weekly!!! :)

Limited lunch menu but food is really good. The new manager with a mustache (forgot his name) is very nice and attentive, checking every table and staff. I will be back for sure

I’ve never written a bad review before nor have I ever complained to management at a restaurant before but this was the worst dining experience of my life. We had a reservation as a family of 7, and we were seated at a table that could maybe hold 4-5 people max. I’ve lived in New York City for over 20 years and I’m used to tight spaces but this was ridiculous. After getting up a second time because my legs had fallen asleep, I decided to let management know that they really should not seat 7 people at their tables. Management was unwelcoming of my feedback. I sat at the bar by myself for the rest of the evening and nursed a single beer. I wasn’t interested in any free-bees but the least they could have done was buy my $8 beer while I sat at the bar by myself. On the way out, management did claim to have comped the desert for the table- I missed that given that I was at the bar. The food was decent but the portion sizes were very small. I ended up getting a slice of pizza on the way home. I highly recommend avoiding this place.

Love the ambiance here - it's so cozy and elegant! Food is solid as well. A really lovely place to sit and chat with friends. Felt like you're out of nyc. Service was lovely too!

TERRIBLE service! Had a lunch at a time when not many customers were there and plenty of staff. Carlos took the order and was snooty. My drink took 45 minutes to arrive, long after I ate most of my lunch. They took forever even after I inquired about my drink. Rude and incompetent. Never coming back.

Some hits, but some unfortunate misses. The food was very good with exception of the spaghetti which was tasteless. Service was stretched and very spotty as a result. Could be a winner with some key fixes.

No, you may not require that I surrender my credit card to you when we place our order for drinks and dinner for 4, so you may hold my card throughout our meal at your bar, in your back room, in your pocket or elsewhere. And then become rude and disrespectful when we gently express our reluctance? A lot has changed since the Marlton restaurant became Chez Nous, and none of the changes are positive. The food has declined, the service is poor, and the aforementioned policy? We loved staying at the Marlton hotel, and have enjoyed dining and cocktails many times since. Doubtful we'll return to the restaurant/lounge and we certainly can't refer others, until there's a turn-around.

Great service and ambiance. Sipping a hot toddy by the fireplace is all I need to do this winter. Also definitely try the short ribs. They are to die for!

Some of the worst service my friends and I have ever experienced. Food had potential but was served cold and looked like it had been sitting out. Broccolini and steak were ice cold. Meanwhile we waited 30 minutes for our first rounds of drinks and over an hour for our food. When we told them the food was cold they just heated it up and slapped a few extra fries on the plate, and we were met with very little apology of the service and quality of food. They completely forgot our side order of fries as well. While all of this was going down a table of men beside us was receiving 5 star service with two servers, and hot food! The bar is great for a drink but don't bother with dinner unless you're looking to be disappointed.

Probably the worst service I've had dining in New York and I've lived here for 10 years. We essentially just didn't have a server throughout the entire evening, it's a big space and seemed they were way overbooked for the amount of people they had working. Not once did anyone proactively come over to our table to take our order, we had to attempt to flag down busboys walking by and ask them to send someone over often multiple times before anyone actually came. Would be more understanding if any one of the servers that eventually came over had apologized for the wait, explained that they were understaffed, etc but that didn't happen. We asked for the check three times before it was brought only to rudely be told they could only split two ways. It's a shame because the food was good and it's a cute atmosphere but this was just such a bizarre experience. I loved this spot when it used to be Margaux, not sure what happened. There are so many other great restaurants in New York that will actually treat you with respect.

Elegant crowd, cozy sexy decor and great acoustics for conversation. Art lovers will appreciate the impressive Cecily Brown mural. Excellent food but not too fussy, the kind of menu that never gets old.