Shiny G.
Yelp
CANCELLED OUR ORDER! WORST EXPERIENCE TODAY with the MANAGER. His name is FREDO. We came in today for a to-go order. While we were waiting for our food to be done, we sat at the table by the door because IT WAS RAINING and we had nowhere else to go.
It was me, my fiancé, and my sister-in-law. We were waiting by the small table next to the door that only had two chairs, so my fiancé grabbed another chair from the table behind us, a table that had no customers at that time.
Then, a group of FOUR customers came in. Instead of handling it professionally, FREDO, the manager, told my fiancé in a rude and condescending tone in Tagalog to leave the chair and by shoving him away because there were customers who needed to sit at the 6-chair table behind us.
He didn't politely ask or explain. He spoke in a way that was dismissive and disrespectful, as if we were an inconvenience for simply trying to stay dry while waiting for our food. It wasn't like we were hogging a whole table. We just needed one extra chair while we waited, and the table was still empty when we borrowed it.
There was absolutely no need to speak to us like that. We were paying customers AS WELL, waiting for our food, and we weren't causing any disturbance. He could have simply asked politely or offered a solution.
Even worse, he never offered any assistance or alternative. No offer to help us find a spot, no understanding that it was raining, no courtesy at all. Just attitude. The whole interaction made us feel unwelcome, disrespected, and humiliated in front of other customers.
Even the customers who had just come in noticed how rude he was and told us that "it is okay, you guys can have it." They looked uncomfortable too, and even told us we could take the chair because they weren't going to use it. Despite that, the manager still insisted, saying He said, "No, no, no. They need to use it" and even claimed that we were blocking other customers even though there was plenty of space and we were not in anyone's way. The customers also repeated multiple times that they didn't mind and didn't need the extra chair.
It wasn't just us who felt that his tone and approach were completely unnecessary. Everyone could tell it was handled poorly. Instead of de-escalating or offering help, he doubled down on being rude for no good reason.
We were paying customers. We placed an order. We were just waiting, not loitering. There was absolutely no reason for that kind of behavior, especially from a manager.
This place needs to seriously train their staff on basic customer service and how to talk to people with respect.