Rose
Google
We walked passed this place on a Thursday at 8 am it was completely empty and we decided to go in the next day after. We are from Texas and we're visiting a few days and didn't want to eat hotel breakfast. The Friday we went in it was pretty busy but were sat fairly quickly. Mind you just myself and my husband, we waited about 10 minutes for someone to come over, while another family of 5 got sat and within 30 seconds someone was there to take their order. Our server was walking passed us and stopped in her tracks and was quick to ask if we were ready. We made our order and it was out within 7 minutes before our drinks came out. We both got "hot" lattes but they were warm at best. The food was good, again not hot but the flavor was there. Our server never came back after dropping off our food, we had to get another server to grab our check after waiting another 15 minutes after we were done eating. We're not the type not to tip well, but this was a $65 check for 2 people for breakfast, so no she did not even get a 10% tip.
We decided to give it a go again the Sunday we were leaving. It's about 8 am, empty, like 2 families of 2 or 3 people there, she asks if we are walk-in or reservation. I was confused because there was literally no line and a bunch of tables. We were sat, the server comes over, we both got the caffe de olla, again warm at best. The food again out within 5-7 minutes, flavors seem to be there but it definitely feels like they rush the food and the service. Server came back a few times to check on us, waited about 5 minutes after we were done to get our check. I asked her for our check and she comes over and asks "has anyone given you you're check?" I was again confused since she was our server and had her little handy dandy machine on her, like was someone else supposed to give it us.
Service absolutely needs to be improved and maybe take a look at turning up the heat on the food and coffee because everything is warm/lukewarm.